Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
  • Proficient Field Service Engineer/ QC Auditor. Successful at HVM planning and scheduling manpower given work load and coordinating paperwork and facilitating communication. Proven skills in keeping customer satisfaction high, controlling inventory costs and applying technical knowledge to solve routine and complex problems. Looking for a challenging new position with room for career growth.
  • Product development
  • Inventory control
  • Machinery Repair/Maint/Install
  • Material ordering/estimatiing
  • Mechanically skilled
  • Personnel development
  • Process management
  • Product management
  • Progress/ Data tracking
  • Safety Resource Officer
  • Safety Coordinator (EHS/First Res)
  • Quality assurance experience
  • Quality Control 6 years exp
  • QA Six Sigma, FIFO, ISO trained
  • Safety Train the Trainer
  • QC Test equipment certified
  • Certified Electrical Inspector - Residential
  • Certified Commercial Electrical Inspector
  • Quality Control Inspector
  • Certified Electrical Inspector - Master
05/2009 to 08/2016
Owner-Master Certified Home Inspector Scientific Research Corporation Quantico, VA,
  • Performed regular job site observations to provide direction for all general contractor personnel.
  • Worked with construction administration consultants to plan field observations on schedule.
  • Reviewed plans and specs during the schematic design of pre-construction.
  • Conducted routine quality audits to ensure that work was progressing per the specifications and initiated corrective actions.
  • Digitally archived weekly progress and technical “Knowledge Base” photographs of all assigned projects.
  • Prepared and followed through on all required punch lists.
  • Offered technical assistance to service providers.
  • Conducted weekly production and operations contractor meetings, which facilitated stronger communication and the ability to resolve critical issues.
  • Reported the quality of performance on site to all site construction managers.
06/2005 to 07/2010
Senior Field Service Engineer Brooks Automation, Inc. Massachusetts, MA,

Strengthened developmental methodologies by introducing a trackable code quality document.

Collaborated with product management to design, build and test Copper Electroplating systems.

Directed operation and maintenance of building mechanical and utility systems.

Repaired and calibrated equipment using precision measuring instruments.

Diagnosed Robotic mechanical problems and determined the best ways to correct them.

Repaired defective equipment parts and built multiple checklists for wire management and Annual PM duties and parts ordering

Translated and documented all maintenance, operations and troubleshooting guides so they could be easily read and understood in English while working in Stuttgart, Germany and Paris France for a period of just over 2.5 years

Inspected drives, motors and belts. R&R all consumables as needed.

Referenced blueprints, repair manuals and parts catalogs for complex repairs.

Oversaw the repair and maintenance of more than 355 semiconductor rated toolings and 850+ wafer handling machinery and 300mm equipment to maintain HVM operations in Chandler, AZ and Hillsboro, OR.

01/2003 to 01/2005
Field Service Engineer Brooks Automation, Inc. Springfield, MO,
  • Rendered technical drawings and electrical systems specifications that exceeded company standards.
  • Monitored the manufacture of electrical devices and operations to ensure compliance with safety protocols.
  • Applied principles of electrical theory to advance and improve product development and efficiency.
  • Wrote protocols, qualification documents, test plans and test reports for quality assurance purposes.
  • Performed in-depth electrical acceptance testing of completed hardware, including continuity and high potential isolation testing.
  • Continually improved methods and procedures for processes, measurement, documenting and work flow techniques.
  • Managed engineering changes using SAP systems.
  • Designed and approved power distribution requirements for the construction of high tech manufacturing facilities.
  • Monitored installation and operations to consistently meet rigorous customer requirements.
06/1998 to 08/2003
Field Service Engineer Novellus Systems Inc. City, STATE,

Identified problems and recorded the solutions for reference purposes.

Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.

Oversaw the repair and maintenance of more than 8 different type of tool sets, machinery and equipment toolings to maintain HVM operations.

Provided on-site services, installed new systems and escalated customer complaints.

Checked team member performance and quality of work against established standards.

Troubleshot, repaired and maintained operational efficiencies in hydraulic, mechanical and electrical systems.

Managed all administrative operations, including purchase orders, quotations, time sheets and all FSE expense reports

Performed complex technical functions on electrical systems to support our systems engineers including set up, operation, maintenance, calibration and troubleshooting.

Reviewed team safety behaviors and individual personal protective equipment.

Recommended equipment design changes and upgrading, as needed.

Education and Training
Expected in 2014
- ,
Home Inspection Firm of the Year
Expected in 2012
- ,
Maricopa Business of the Year
Expected in 05/2003
Bachelor of Science: Industrial Management
Arizona State University - Tempe, AZ
Expected in 1989
High School Diploma:
Mesa High School - Mesa, AZ,
Activities and Honors

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Resume Overview

School Attended

  • Arizona State University
  • Mesa High School

Job Titles Held:

  • Owner-Master Certified Home Inspector
  • Senior Field Service Engineer
  • Field Service Engineer
  • Field Service Engineer


  • Bachelor of Science
  • High School Diploma

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