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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Ambitious student pursuing Associates In Science for Dental Hygiene degree eager to contribute developed knowledge in Front and Back office role. Skilled in customer satisfaction and dental terminology in a Front office settings. Adaptable and driven with strong work ethic and motivation to thrive in team-based or individually motivated settings.

Skills
  • Educating healthcare clients
  • Maintaining safety protocols
  • Maintaining database information
  • Nutritional health
  • Customer service
  • Leadership
  • Educational materials development
  • Scheduling and calendar management
Experience
04/2017 to 10/2020
Owner/Certified Health Coach Glowforge Remote, OR,
  • Collaborated with over 50 clients to develop plan of action based on health goals.
  • Improved general health of clients by sharing nutrition information and fitness tips.
  • Collaborated with internal and external service providers to implement health and social service interventions to community.
  • Supervised staff to comply with established health policies, procedures, standards and guidelines.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted business on all social media platforms to maximize brand identity and generate revenue.
  • Developed business and marketing plans and prepared monthly financial reports.
  • Set pricing structures according to market analytics and emerging trends.
  • Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
  • Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
  • Hired and mentored core start-up team, working to outline initial company policies and procedures.
05/2015 to 11/2017
Customer Service Specialist Simmons Bank Marshfield, MO,
  • Documented conversations with customers to track requests, problems and solutions.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Reviewed account and service histories to identify trends and issues.
10/2009 to 04/2012
Personal Banker Wells Fargo City, STATE,
  • Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Created strategic financial solutions to suit individualized client needs.
  • Increased teller efficiency by developing and implementing improved service methods
  • Handled teller functions with high accuracy, including making deposits and withdrawals, collecting payments and processing cash orders.
  • Evaluated customers' credit and financial information to control risk related to loans and other products offered by bank.
  • Assisted commercial lenders with loan servicing, cash management and customer concerns.
06/2004 to 08/2009
Front and Back Dental Assistant No Longer In Business City, STATE,
  • Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Laid out dental instruments and equipment before procedures.
  • Educated patients on treatment procedures and post-procedure home care.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
  • Assisted dentists in permanent and temporary restorative procedures, including applying dental fillings, placing temporary crowns and seating permanent crowns.
  • Supported dentist chairside with procedures including root canals and extractions.
  • Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
  • Managed use, cleaning, sterilization and storage of instruments according to American Dental Association standards.
Education and Training
Expected in
:
Dr. Sears Wellness Institute - Colorado,
GPA:
Expected in
: Science Education
Riverside City College - Riverside, CA
GPA:
Expected in 06/2004
Certified Dental Assistant: Dental Assisting
Riverside Occupational Program - Riverside , CA
GPA:
Expected in 06/2004
High School Diploma:
Norco High School - Norco, CA
GPA:
Expected in
: Health Coach
Dr. Sears Wellness Institute - Online ,
GPA:

Health guidance for prenatal and postnatal clients. Education towards nutrition, taking care of baby, nutrition for baby, and postpartum fitness.

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Resume Overview

School Attended

  • Dr. Sears Wellness Institute
  • Riverside City College
  • Riverside Occupational Program
  • Norco High School
  • Dr. Sears Wellness Institute

Job Titles Held:

  • Owner/Certified Health Coach
  • Customer Service Specialist
  • Personal Banker
  • Front and Back Dental Assistant

Degrees

  • Some College (No Degree)
  • Certified Dental Assistant
  • High School Diploma
  • Some College (No Degree)

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