Skilled Operations Manager talented at improving team performance through innovative management techniques. Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty. Proficient in Microsoft Word, Power Point, and Excel .
Qualified for 3 quarterly sales bonuses by exceeding sales target by 17 %.
Expanded business by 25% while maintaining 60% rate of customer retention.
Placed up to 80 new lead calls per day.
Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.
Called 100 warm leads each week to expand client base.
Promoted agency products to customers in person, on the telephone and in writing.
Presented and clearly explained insurance policy options to clients based on their needs and goals.
Developed productive working relationships with car dealers, loan processors and other business partners in the community.
Called 10 lapsed customers each week to inquire about continuing needs.
Presented account proposals in a professional and timely manner.
Pursued continuing education and training programs to continue professional development.
administrative, bank reconciliations, billing, budget, cash flow, credit, credit analysis, customer service, customer support, financial modeling, financial reports, insurance sales, payroll, personnel, Sales, variance analysis
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