Results-driven Owner Advisor with proven ability to be a top performer both in store and in region who is motivated to maintain customer satisfaction at all levels while contributing to the company's overall success.
Created a brand new business with proven results in the midst of two other highly successful showrooms miles away.
Consistently the highest performer in the showroom, and a top performer in the Los Angeles region.
Generated reports and systems to grow my business and impact our store metrics in terms of drives and scores.
Being able to perform outbound activities to drive business while supporting the team on the sales floor, all while closing orders and ensuring a positive experience for each of my clients.
With my business, I am constantly working with clients who are in different stages of the ownership process. Each day, I have clients brand new to Tesla who are just embarking on the ownership journey. At the same time, I am closing orders and answering questions or concerns for clients I have been working with for weeks. All while I have between 15-45 clients awaiting to take delivery at any given moment and I must ensure each is prepared for a smooth delivery process by having finances accounted for, as well as ensuring production or readiness of their new Tesla is up to par.
Owner AdvisorDec 2016 to Current Tesla － Glendale, CAIn this role, I created my own business in a brand new showroom with no established market share, in between two other highly successful showrooms in the region. Since opening, I have consistently proven to be the highest performer in-store, and a top performer in Los Angeles region. As the Owner Advisor in our Americana showroom, I was responsible for qualifying leads, scheduling test drives, taking out test drives, configuring vehicles, comparing costs and pricing between model trims and options, finding the perfect inventory vehicle, reviewing financial solutions between leasing, financing, and third-party lending, and being the support backbone from order to successful delivery.
Service ConciergeSep 2015 to Dec 2016 Tesla － Burbank, CA
As a Service Concierge, it was my responsibility to work through a multi-layer scheduling system in order to resolve issues for customers as quickly and efficiently as possible while maintaining a 100% satisfaction rate. In doing so, my primary goal was to simultaneously make customers feel more comfortable in their vehicles and achieve a better understanding of the features Tesla offers. Other than my regular duties, I often assisted management in generating reports and strategizing to create new systems to improve efficiency for the service center as a whole.
Talent MemberApr 2014 to Sep 2015 Pacific Theatres － Glendale, CAWorked in every aspect of the business: from selling concessions and movie tickets to improving guest experiences at guest services to cleaning theatres as an usher, I learned to know this business inside-out. Alongside these duties, I trained new and experienced employees on new job positions such as guest services, usher scout, or box office. I also regularly supervised different aspects of the theater as lead on duty to ensure 100% customer satisfaction.
Bachelor of Science, Business & Political Science2020Glendale Community College － Glendale, CA, USA
High School Diploma, General2016Clark Magnet High School － La Crescenta-Montrose, CA, USA