owner resume example with 18+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Website, Portfolio, Profiles
Professional Summary

Passionate Owner with excellent marketing, customer service and facility oversight skills and more than 17 years of experience in the high-end design build industry. Highly effective and comfortable working with people at all levels in organization.

  • Completed award winning projects locally and nationally
  • Created innovative solutions for difficult applications when manufacturer product limitations would have otherwise been prohibitive of desired client design
  • Increased local market project capabilities for local fabrication vendors through collaboration of knowledge, resources, problem solving effort, and risk taking investments
  • Coaching and mentoring
  • Relationship building
  • Business launch
  • Partnership development
  • Scheduling
  • Bidding Processes
  • Verbal and written communication
  • Team Oversight
  • Project Management
  • Strategic Planning
  • Contract Management
Work History
01/2004 to Current Owner Kroger | Lacey, WA,
  • Directed business operations for 4-employee company doing $850k in yearly revenue.
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Managed key accounts, including developing sales presentations and promotion initiatives to drive contract sales and increase partnered product brand awareness.
  • Maximized efficiency by coaching and mentoring 14 personnel on leading, progressive, and experimental industry practices as well as standard company procedures.
  • Remained up-to-date on current trends and attend over 5 local/national trade shows per year to view new and innovative products for design and specification direction, sales strategy, and proper application education.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Directed successful turnaround, eliminating over $250k in debt within 2 years.
02/2015 to 07/2017 Owner/Operator Lineage Logistics | Bath, PA,
  • Managed day-to-day business operations (with partner)
  • Trained and motivated 2 employees to perform daily business functions, including:

-Conduct daily follow-up on outstanding quotes

-Develop repeat sales, new relationships and future business

-Ensure that each customer receives outstanding service by providing a customer friendly and a professional environment which includes greeting and acknowledging every customer, and maintaining professional standards at all times during the customer's experience

-Follow-up on all sales to ensure customer satisfaction and service

-Help to maintain a well-organized, aesthetically pleasing environment

-Administer sales process to ensure timely and accurate completion of all sales

-Process quotes and sales paperwork

-Contact vendors and shippers to track orders for customers and ensure quality service

-Continue to develop sales skills and product knowledge through internal resources, vendor programs in person or online

-Assist with normal store maintenance tasks (inventory, display maintenance, literature library, etc.)

  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Reconciled daily sales, returns and financial reports with Quickbooks.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Remained up-to-date on current trends and attended over 3 trade shows per year to view and purchase products for resale.
  • Monitored luxury housing market conditions to set accurate product pricing and take advantage of emerging trends.
01/2003 to 01/2004 Tile Setter County Of Ventura | Ventura, CA,
  • Reviewed blueprints and specifications to determine labor and materials that would be required to complete tiling project.
  • Completed a number of technical requirements including: Calculating live and dead load subfloor and joist deflection ratings for ceramic/porcelain and natural stone, performing 24 hr shower pan waterproofing flood tests with a number of different manufacturer product types, determining movement joint placement for commercial and residential applications, mapping radiant heat cable placement and volt meter testing, mixing epoxy and cementious materials using recommendation formulas, ect... to ensure compliance with relevant ANSI/TCNA regulations.
  • Leveled surfaces in different setting applications including: Cleating joist and lowering subfloor, floating portland cement and sand mixture drypack thick-beds; installing plywood, joist planing and shimming, pouring SLU prior to laying marble and tile.
  • Greeted all customers cheerfully and provided expert service.
  • Placed marble and tiles into place using the "trowel and error" method, spacers, MLT leveling clips, to achieve proper coverage bonding, spacing for grout application.
  • Followed all general safety measures and used tools and machinery properly to avoid mishaps.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Used power wet saws and tile cutters to cut tiles to specifications for projects.
  • Identified issues, analyzed information and provided solutions to problems.
Expected in to to Associate of Arts | Business Management MATC, Oak Creek, WI, GPA:
  • BBB
  • NTCA
  • NARI
  • Credential ID: DC-031600076 Dwelling Contractor 2021-06-24
  • Credential ID: DCQ-102001119 Dwelling Contractor Qualifier 2022-10-12

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Resume Overview

School Attended

  • MATC

Job Titles Held:

  • Owner
  • Owner/Operator
  • Tile Setter


  • Associate of Arts

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