owned a personal care home resume example with 14+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced Director with over 20 years of experience in medical. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Remote Video Conferencing
Staff Training
Office Management
Managing Employee Relations
Policy Enforcement
Organizational Development
Managing Reception
Report Preparation and Analysis
Positive and Constructive Feedback
Team Management
Customer Service
Database Skills
Continuous Improvements
Leading Team Meetings
Scheduling and Coordinating
Microsoft Office
Maintaining Clean Work Areas
Contract and Vendor Management
Board Reporting
Budget Management
Hiring and Retention
People Management
Managing Terminations
Work Prioritization
Administration and Reporting
Performance Evaluations
Customer Demographics
Facility Inspections
Office Supplies and Inventory
Patient Admission
Insurance Eligibility and Verification
Reminder Calls
Records and Database Management
Payroll Oversight
Reception Management
Policy Management
Attention to Detail
Team Leadership
Staff Scheduling
Effective Multitasking
Operational Efficiency
Meeting Support
Operational Requirements
Team Supervision
Financial and Operational Reporting
Change Management
Billing Processes
Planning and Prioritization
Continuous Improvement Process
EMR Software
Time Management
Sound Judgment
Patient Registration
Reading Comprehension
Regulatory Issues
Medical Practice Operations
Best Practices and Standards
Patient Demographics
Medical Care Programs
Patient Needs Assessment
Information Assistance
Answering Questions
Human Resources
Call Transfers
Timely Processing
Referral Verification
Patient Data Privacy
Patient Relations
Sensitive Document Disposal
Customer Satisfaction Evaluation
Personnel Needs Assessments
Operational Improvements
Electronic Filing System
Training
Information Security
Policy and Procedure Modification
Licensing Requirements
Payroll Administration
Hotel Accommodations
Medical Billing and Collections
Biweekly Payroll Processing
Maintenance Coordination
Accounts Payable and Receivable Auditing
Cash Flow and Reconciliation
Financial Management and Reporting
Year-End Reconciliation
Monthly Closings
Employee Timesheet Processing
Skilled in Microsoft Office
System Updates
Employee Motivation
Departmental Support
Invoice and Payment Tracking
Corporate Communications
Confidence and Drive
Maintenance Requirements
Contracts and Vendor Agreements
Office Equipment Management
Delegation and Work Assignment
Administration and Operations
Friendly and Relatable
Managing Appointments
Documentation
Work History
08/2018 to CurrentOwned a Personal Care HomeOnward Behavioral Health | Lancaster, MN, Plainview, TX
Assisted with daily living activities, running errands and household chores.
Remained alert to problems or health issues of clients and competently responded.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
Planned, prepared and served meals and snacks according to prescribed diets.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Transported individuals to events and activities, medical appointments and shopping trips.
Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
Ran errands for patients, did shopping, and picked up other necessities.
Scheduled and accompanied clients to medical appointments.
Documented residents' mental status, sleep and eating patterns in medical record books.
Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Over saw all aspects of business.
In four years of managing Personal Care Home occupancy has 97% of time been at 100%. Have maintained 95% satisfaction rating as well.
Resolved problems, improved operations and provided exceptional service
Learned new skills and applied to daily tasks to improve efficiency and productivity
Worked with customers to understand needs and provide excellent service
02/2017 to 07/2018Executive DirectorAlways Best Care | Dallas, TX, Plainview, TX
Worked closely with organizational leadership and board of directors to strategically affect operational direction.
Exercised appropriate cost control to meet budget restrictions and maximize profitability.
Drove strategic improvements to enhance operational and organizational efficiencies.
Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
Recruited new members by networking at community events and distributing promotional materials to attendees.
Prioritized and allocated valuable resources to meet business targets.
Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
Provided exceptional counseling, case management, education and job training to diverse client base.
Managed teams of three professionals focused on improving resident and employee initiatives.
Maintained 36 bed facility or community at 95%.
Maintained resident satisfaction.
01/2008 to 01/2017Agency DirectorMangold Memorial Hospital Home Health Care | City, STATE, Lockney, TX
Managed direction of agency by administering, directing and coordinating activities.
Tracked and evaluated financial performance in order to make proactive adjustments to business plans.
Oversaw day-to-day production and growth of agency through consistent supervision, dedicated partnerships and patient satisfaction.
Recruited, hired and developed top candidates for open vacancies and retained staff through consistent mentoring and positive feedback.
Managed budgeting, purchasing and payroll and delivered pertinent reports to board.
Guided Registered Nurses/ Licensed Vocational Nurses/ Certified Nurses Aides and all types of Therapies with patient care and completion of state and government required paperwork to help achieve demanding targets.
Developed and implemented successful business plans focused on cost-effective service delivery and revenue development.
Trained new employees on proper protocols and customer service standards.
Assisted in recruiting, hiring and training of team members.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Managed purchasing, sales, marketing and customer account operations efficiently.
Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Maintained cleanliness and organization of office workspace, working closely with employees to systemize tasks.
Promoted positive customer experience through day-to-day supervision and management of Home Health Agency facility.
Delegated daily tasks to employees, streamlining daily progress and efficiency.
Provided exceptional customer service to customers, increasing customer loyalty.
Drafted invoices for completed work.
Scheduled employees for home health visits daily, weekly call and Office daily shifts, taking into account customer traffic and employee strengths.
Supervised 4 employees on all shifts, overseeing efficiency of patient care and completion of required paperwork.
Eased team transitions and new employee orientation through effective training and development.
Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
Interacted well with staff and customers to build connections and nurture relationships.
Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
Managed daily operations of Home Health Agency organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
Managed, trained and motivated all Nurses/Aides and Physical Therapist to continuously improve knowledge and abilities.
Worked directly with management, Hospital CEO and Hospital CFO department to brainstorm, discuss strategy and mitigate issues.
Communicated with staff, patients and healthcare providers to encourage highest quality of service.
Cultivated and strengthened lasting client relationships using communication and good job performance from all staff.
Implemented innovative programs to increase employee loyalty and reduce turnover.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Tracked and analyzed profitability and key metrics of Home Health Care agency to improve overall profitability and bring in new clientele.
Teamed with all staff members to create organization's mission and vision statements.
Education
Expected in 05/1994 to to High School Diploma | Plainview High School, Plainview, TXGPA:
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