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Overnight Team Lead Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Very skilled Team Lead with 3+ years in management experience working with over 5 different teams to achieve business success. I am seeking to apply my determined skill set and leadership experience into future opportunities.

Skills
  • Organized
  • Determined for success
  • Work well under pressure
  • Customer service
  • Good listening skills for both stressed customers and associates
  • Responsible for my actions and my teams
  • Clear and concise
  • Professional etiquette for telephone and radio dispatch
  • Cultural awareness
  • Strong Training & Development abilities
  • Self-Motivated to achieve success
  • Adaptable to any situation
  • Compassionate about my team and customers
  • Passionate about my success in the work place
  • Have good computer skills
  • Able to observe each associates strengths and weaknesses
Work History
11/2020 to Current Overnight Team Lead Mcdonald's | Baltimore, MD,
  • Opened, shelved and merchandised new products in visually appealing and organized displays.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Assisted customers with locating and choosing merchandise in any department.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in all departments.
  • Monitored associates for signs of security concerns and escalated issues.
  • Leads a team of associates to stock freight across the store.
  • Have experience closing the store alone.
  • Received vendor trucks.
  • Unloaded General Merchandise and Grocery trucks.
  • Hired new associates.
  • Terminated associates.
  • Set up next shifts for success.
  • Working with associates side by side to deliver the best training opportunities.
  • Set up the store to be clean and stocked for morning opening.
05/2018 to Current Mid-Shift Stocking Team Lead Lifeway | Nashville, TN,
  • Trained new employees and delegated daily tasks and responsibilities and worked with them side by side until they were knowledgeable with what was expected.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Stayed calm, collected and logical during stressful moments to identify optimal success.
  • Enforced company policies and regulations with employees.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business in the future.
  • Delivered superior training and leadership skills to teams to boost performance and help team members achieve performance target goals.
  • Evaluated employees' strengths and assigned tasks based upon experience and training to ensure they were as successful as possible.
  • Monitored employee actions for effective safety habits, and poor habits that could lead to termination.
  • Planned and adjusted daily shift needs based on seasonal, weekly or hourly business demands in order to be successful with stocking as much freight as possible with associate hours available and achieving business success.
  • Recognized and rewarded outstanding work performance to cultivate positive work environment for all associates.
  • Communicated hourly with upper manamgent to ensure knowledge of my teams success.
09/2016 to Current Stocking Associate Walmart | City, STATE,
  • Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
  • Managed inventory storage in clean and organized fashion.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Shelved new and returned inventory according to proper storage procedures.
  • Maintained effective team member communication.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Unloaded arriving product and moved to shelf or store display areas.
  • Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes from salesfloor or backroom.
  • Helped customers locate desired items and transfer oversized items to vehicles.
  • Examined and inspected stock items for defects and reported damages to supervisor.
  • Maintained inventory count, tracked usage and documented variances.
  • Checked and pulled defective or expired products from shelves.
  • Greeted customers and directed to requested products.
  • Consistently lifted materials weighing as much as 100 pounds.
  • Moved and lifted heavy loads of merchandise using Walking Stacker, Electric Power Jack equipment.
  • Prepared merchandise for transfer to shelves by removing packing materials and applying identifying codes, such as price or inventory control numbers.
  • Maintained safety procedures and practices.
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Worked with intensity to complete stocking the product for the aisle in a much quicker time than what was required.
  • Hand-Unloaded General Merchandise trucks.
Education
Expected in 05/2018 High School Diploma | Station Camp High School, , GPA:

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73Average

Resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Station Camp High School
Job Titles Held:
  • Overnight Team Lead
  • Mid-Shift Stocking Team Lead
  • Stocking Associate
Degrees
  • High School Diploma

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