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Overnight Support Manager Resume Example

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OVERNIGHT SUPPORT MANAGER
Professional Summary
Skills
  • 6 years of successful team based leadership
  • Strong work ethic focus
  • Multitasker
  • Critical thinking decision making skills
  • Proactive to situational changes
  • Inventory systems background
  • 8 years of forklift, electric jack and walkiestacker experience
  • 15 years of home PC building
  • Technically inclined
  • 9 years of package handling, stocking and unloading experience.
Work History
July 2012-November 2016Overnight Support Manager | Wal-Mart Neighborhood Market | Modesto, CA
  • Lead supervisor for store nightshift overseeing 25 or more associates daily.
  • Maintained work environment in a clean and sanitary manner conscientious of local community and businesses to promote a "good neighbor" reputation.
  • Responded to escalated customer service issues that were unable to be resolved by supervisors or associates to ensure the customer shopping experience was met.
  • Formulated and executed a nightly plan of action to assign specific duties for associates and locations of display merchandise.
  • Toured the facility frequently to follow up on work progress and conditions of the departments.
  • Regularly used the facility cash recycler to perform cash advances and night deposits as well as clear jamming issues.
  • Handled the facilities Powerlifting Equipment training and certification.
  • Ensured truck delivers were verified and high shrink merchandise accounted for to reduce loss.
  • Reported and drafted service tickets for any damage or technical issues with the store's inherent facilities.
  • Trained new associates on proper working habits and customer service standards.
  • Conducted interviews and actively participated in the hiring process of new associates.
  • Communicated daily with the management team to stay informed and up to date with store direction and planning.
  • Regularly did associate performance audits necessary to verify and maintain proper working habits are in place and being adhered to.





August 2009-July 2012Inventory Supervisor | Wal-Mart | Manteca, CA
  • Direct supervisor for a team of 5 to 8 associates as well as overseeing all the backroom and inventory management system responsibilities.
  • Conducted daily morning meetings to brief associates on store news and upcoming events in conjunction with being given their daily duties.
  • Attended and prepared documentation for a weekly meeting reviewing all the Inventory Management System statistics for the week for the senior management team and supervisors.
  • Head of planning and execution of the store backroom bin layout.
  • Ensured that the backroom and rear of the building was routinely cleaned and store supplies maintained in a orderly fashion.
  • Regularly reviewed on-hand changes with the store Co Manager and Store Manager to discuss merchandise inventory related activities.
  • Prepared and staged the backroom unloading dock for the nightly deliveries.
  • Trained associates in the proper working habits and skillset to efficiently work the Inventory Management System.
  • Communicated routinely with Department Manager's to ensure merchandise they required or had inquires about were made available.
  • Responsible for evaluating associates on their performance and if necessary disciplinary reprimands.



February 2009-August 2009Inventory Control Associate | Wal-Mart | Manteca, CA
  • Regular use of computer systems, handheld telxons, billjack, forklift, manual jacks, and walkiestackers to perform a variety of inventory related tasks requiring technical understand, critical thinking, attention to detail and multitask capable.
  • Performed salesfloor and backroom audits of merchandise to have the most up to date and verifiable data on hand.
  • Binned merchandise into the backroom steel to properly stow and account for any residual overnight merchandise not binned the previous shift.
  • Conducted backroom audits of the bins to ensure all merchandise was physically accounted for and system quantities verified.
  • Gathered picklist freight sometimes using a walkie stacker to pull pallets from top steel; and stow to a cart for salesfloor replenishment.
  • Ensured the backroom was consistently free of debris, trash, and cardboard at all times.




August 2006-August 2009Overnight Stocker | Wal-Mart | Manteca, CA
  • Downstacked and sorted merchandise that needed stocked or palletized as overstock.
  • Stocked merchandise into their appropriate homes as well as built display end caps.
  • Communicated with department managers when customer requests were given for specific freight.
  • Zoned merchandise forward in a presentable manner to ensure a uniform look while also verifying no out of date or damaged items were present.
  • Actively participated in the stores maintenance ridding of and and all debris so the customer shopping experience was satisfying.
  • Engaged with customers always greeting and assisting them to uphold a good shopping experience.
  • Regularly used a manual pallet jack to pull pallets of merchandise.


Education
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Resume Overview

Companies Worked For:

  • Wal-Mart Neighborhood Market
  • Wal-Mart

Job Titles Held:

  • Overnight Support Manager
  • Inventory Supervisor
  • Inventory Control Associate
  • Overnight Stocker

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