Overnight Support Manager Resume Example Wal Mart Neighborhood Market

OVERNIGHT SUPPORT MANAGER

Professional Summary

Skills

Work History

July 2012-November 2016 Overnight Support Manager | Wal-Mart Neighborhood Market | Modesto, CA

Lead supervisor for store nightshift overseeing 25 or more associates daily.
Maintained work environment in a clean and sanitary manner conscientious of local community and businesses to promote a "good neighbor" reputation.
Responded to escalated customer service issues that were unable to be resolved by supervisors or associates to ensure the customer shopping experience was met.
Formulated and executed a nightly plan of action to assign specific duties for associates and locations of display merchandise.
Toured the facility frequently to follow up on work progress and conditions of the departments.
Regularly used the facility cash recycler to perform cash advances and night deposits as well as clear jamming issues.
Handled the facilities Powerlifting Equipment training and certification.
Ensured truck delivers were verified and high shrink merchandise accounted for to reduce loss.
Reported and drafted service tickets for any damage or technical issues with the store's inherent facilities.
Trained new associates on proper working habits and customer service standards.
Conducted interviews and actively participated in the hiring process of new associates.
Communicated daily with the management team to stay informed and up to date with store direction and planning.
Regularly did associate performance audits necessary to verify and maintain proper working habits are in place and being adhered to.

August 2009-July 2012 Inventory Supervisor | Wal-Mart | Manteca, CA

Direct supervisor for a team of 5 to 8 associates as well as overseeing all the backroom and inventory management system responsibilities.
Conducted daily morning meetings to brief associates on store news and upcoming events in conjunction with being given their daily duties.
Attended and prepared documentation for a weekly meeting reviewing all the Inventory Management System statistics for the week for the senior management team and supervisors.
Head of planning and execution of the store backroom bin layout.
Ensured that the backroom and rear of the building was routinely cleaned and store supplies maintained in a orderly fashion.
Regularly reviewed on-hand changes with the store Co Manager and Store Manager to discuss merchandise inventory related activities.

Prepared and staged the backroom unloading dock for the nightly deliveries.
Trained associates in the proper working habits and skillset to efficiently work the Inventory Management System.
Communicated routinely with Department Manager's to ensure merchandise they required or had inquires about were made available.

Responsible for evaluating associates on their performance and if necessary disciplinary reprimands.

February 2009-August 2009 Inventory Control Associate | Wal-Mart | Manteca, CA

Regular use of computer systems, handheld telxons, billjack, forklift, manual jacks, and walkiestackers to perform a variety of inventory related tasks requiring technical understand, critical thinking, attention to detail and multitask capable.
Performed salesfloor and backroom audits of merchandise to have the most up to date and verifiable data on hand.
Binned merchandise into the backroom steel to properly stow and account for any residual overnight merchandise not binned the previous shift.
Conducted backroom audits of the bins to ensure all merchandise was physically accounted for and system quantities verified.
Gathered picklist freight sometimes using a walkie stacker to pull pallets from top steel; and stow to a cart for salesfloor replenishment.
Ensured the backroom was consistently free of debris, trash, and cardboard at all times.

August 2006-August 2009 Overnight Stocker | Wal-Mart | Manteca, CA

Downstacked and sorted merchandise that needed stocked or palletized as overstock.
Stocked merchandise into their appropriate homes as well as built display end caps.
Communicated with department managers when customer requests were given for specific freight.
Zoned merchandise forward in a presentable manner to ensure a uniform look while also verifying no out of date or damaged items were present.
Actively participated in the stores maintenance ridding of and and all debris so the customer shopping experience was satisfying.
Engaged with customers always greeting and assisting them to uphold a good shopping experience.

Education

Resume Overview