Overnight Supervisor Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Perceptive management with professional demeanor and 20 years of supervisory experience in fast pace work environments. Remains alert with strong attention to detail and accountability during night shift. Offers leadership, guidance and direction for shift and acts as coach, mentor and facilitator while developing and training staff. Results-focused Supervisor offering 20 years of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Agile and adaptable team leader with stellar [Type] history, motivational approach and upbeat nature. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Enthusiastic supervision with 20 years of experience supervising staff in security settings. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Astute managed with commitment to customer service and assistance. Reliable, attentive professional with [Skill] and [Skill] talents. Results-driven [Job Title] with successful career training, monitoring and encouraging retail teams to give customers memorable and positive experiences. Proficient in all areas of store operations and reliable in developing and capitalizing on improvement opportunities. Client-engaging professional with energetic personality and skills in [Skill] and [Skill]. Willing to apply knowledge in [Area of expertise] with established company in [Industry] sector. [Job Title] with over [Number] years of successful experience in [Skill] and [Skill]. Recognized consistently for performance excellence and contributions to success in [Industry] industry. Strengths in [Skill] and [Skill] backed by training in [Area of study]. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Multi-talented [Job Title] consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Senior [Job Title] and outstanding performer in [Skill] and [Skill] within [Industry]. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of [Type] business. Recognized for inspiring management team members to excel and encouraging creative work environments. Experienced with over 20 years of experience in management. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Focused Educator offering 20 years of experience promoting positive and inclusive learning environments. Offering exemplary and abilities. Inspired to develop engaging curriculum to meet needs of varied learning modalities.

Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of and and training . Motivated to learn, grow and excel in the industry.

  • Strategic selling
  • Customer service
  • Team management
  • Project organization
  • Relationship development
  • Organization
  • First Aid/CPR
  • Developing brand messaging
  • Communications
  • Operational improvement
  • Supervision
  • Business operations
  • Team building
  • Problem resolution
West Catholic Girls High School Philadelphia, PA , Expected in 06/1986 High School Diploma : - GPA :
  • First Aid/CPR Certified
  • Supervised team of [Number] staff members.
  • Documented and resolved [Issue] which led to [Results].
  • Collaborated with team of [Number] in the development of [Project name].
Work History
Planet Fitness - Overnight Supervisor
Anderson, IN, 04/2017 - 08/2018
  • Supervised personnel working overnight in arenas area to support safe operation and maximize productivity efficiencies
  • Prepared, planned and implemented training programs to support ongoing staff development
  • Educated staff on strategies for handling difficult customers and challenging situations
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
  • Recruited, hired and trained over 20 new team members in 2 weeks
  • Submitted reports to senior management to aid in business decision-making and planning
  • Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly
Maine Health - Customer Service Associate
Rockland, ME, 12/2016 - 03/2017
  • Conferred with customers about concerns with products or services to resolve problems and drive sales
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution
  • Managed customer relations and customer service through daily communication and interaction
  • Exceeded service objectives by applying proven customer service and sales best practices
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Trained in loss prevention, visual merchandising and general sales skills
  • Educated customers on promotions to enhance sales
  • Developed and actualized customer service initiatives to decrease wait times
  • Actively supported Sales and customer services by quickly responding to questions via phone and email and finding appropriate solutions to defuse and fix issues
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction
  • Energized and motivated in performing sales floor activities including merchandising and selling
  • Implemented department asset protection procedures that identified and minimized profit loss by 100%
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
  • Utilized exceptional communication to connect with customers, assess needs and present solutions
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans
  • Advocated for customers and reported on observed areas for product or service improvement
  • Recommended items to customers based on specific needs and explained features and benefits
  • Increased regulatory compliance by accurately completing tasks and adhering to safety regulations
  • Utilized basic sales strategy to engage customers and present solutions to suit individual needs
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
  • Maintained clean sales floor and straightened and faced merchandise
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Informed customers about special promotions and provided detailed information for various products
  • Demonstrated items to customers and created customer awareness, interest and sales
  • Helped 30 customers every 7 hours by approaching conversations with positive attitude and assisting
  • Greeted customers entering store and promoted sales or special programs
  • Cultivated customer loyalty, promoted repeat customers and improved sales
  • Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues
  • Skilled using cash register including processing sales discounts and refunds
  • Described and explained details about over 100% options to inform customers and guide purchasing decisions
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy
  • Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations
  • Worked with other customer support teams to develop consistent and equal high-quality levels of support
  • Operated in dynamic, high-volume environments to provide skilled assistance to more than 50 customers each day
  • Executed multiple projects efficiently, including setting up and preparing
  • Implemented department asset protection procedures that identified and minimized profit loss by 100%
  • Handled over 10-20 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
  • Helped 20 customers every 12hours by approaching conversations with positive attitude and satisfaction
  • Helped 20-50 customers every [Tim12 hour shift eframe] by approaching conversations with positive attitude and satisfaction
  • Actively supported store managers and employees by quickly responding to questions via phone and email and finding appropriate solutions to clean and resolve issues
  • Consistent execution of monthly sales goals and twice recognized as employee of month
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions
  • Provided primary customer support to internal and external customers in fast-paced environment
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
  • Developed customer service improvement initiatives that decreased customer wait times by 80%
Viatris Inc. - Security Officer
Belgrade, MT, 05/2004 - 11/2008
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
  • Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
  • Monitored and authorized entrance and departure of 100 employees and visitors daily
  • Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons
  • Warned offenders about rule infractions and violations and verbally evicted violators from premises
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors
  • Authorized entrance papers and granted or denied entrance to building
  • Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items
  • Conducted 12 hours a day patrols of key areas to spot and control security concerns
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions
  • Reported suspicious activities and persons to law enforcement
  • Awarded position of visitation officer, working visitor reception desk as first contact point for persons entering facility
  • Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates
  • Identified violators and escorted departing personnel to guard against theft of property
  • Moved throughout facility and among customers to remain aware of any developing security situations, including Malls and Residential
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
  • Oversaw premises, including entry and exit of up to over 100 employees and visitors daily
  • Contacted law enforcement in case of unauthorized persons, documents and materials
  • Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites
  • Acted quickly during emergency situations within 3 mins the hour to reduce opportunity for damage and injury
  • Guided periodic property safety inspections and oversaw remedial action to identified potential hazards
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot
  • Secured personal and company goods against robbery, vandalism and illegal entry
  • Monitored employee activities, confirming compliance with security regulations
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority

Inspected [buildings ] and retail areas within building to uncover suspicious behavior.

  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies
  • Secured 50 doors in office and main building
  • Reviewed both security camera footage and live feeds to spot trespassers and criminal activity
  • Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive
  • Checked and verified photo identification prior to granting facility access
  • Employed effective time management when dealing with coordination and accountability around personnel and security assets
  • Permitted entry with escort for approved persons into secure locations
  • Participated in staff meetings, special events and professional development activities
  • Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities
  • Oversaw premises, including entry and exit of up to 100 employees and visitors daily
  • Inspected residential and basement areas within building to uncover suspicious behavior
  • Moved throughout facility and among customers to remain aware of any developing security situations, including theft
  • Expertly worked in order and equipment, scanning individuals quickly to keep lines continuously moving
  • Acted quickly during emergency situations within to reduce opportunity for damage and injury
Walmart - Overnight Support Manager
City, STATE, 12/2000 - 03/2006
  • Conducted in-person scenario assessments to manage compliance with overnight workload expectations and safety requirements
  • Managed organizational business systems and tools to support off-peak operations
  • Processed and reviewed departmental reports to maintain compliance with nightly performance initiatives
  • Oversaw internal support processes, compiling reports to track overnight worker efficiency
  • Worked with other management to determine overnight operations effectiveness in meeting overall group objectives
  • Trained new employees and provided positive reinforcement when evaluating completed work
  • Placed orders for new merchandise when inventory levels were running low
  • Supervised promotional activities that were designed to drive sales and generate excitement
  • Managed daily operations for night-time staff, including scheduling, workload assignments and coverage
  • Implemented new security measures that successfully reduced shrink within store
  • Determined new technique to streamline processes, increasing workflow 100%
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality
  • Removed trash and cleaned job site and areas to keep buildings neat and organized for personnel and visitors
  • Reported issues to Manager so that effective resolutions could be immediately put into place
  • Reviewed technical documentation to complete equipment maintenance and repair
  • Positively engaged with customers and maintained professional appearance at all times as company representative
  • Followed rules and safety procedures to avoid injuries in field
  • Examined alarm systems and monitors to meet carbon monoxide and fire standards and safeguard personnel
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision and contacted of problems requiring
  • Checked inventory to restock shelves and supplies before leaving for job sites
  • Worked frequently with systems to complete knowledgeable inspections and skilled repairs
  • Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep
  • Checked for storm damage around property and contacted other management with findings
  • Produced parts and assemblies quickly and efficiently within tolerances
  • Partnered with other managers on shift and employees to successfully complete projects within anticipated deadlines
  • Loaded, unloaded and moved material to and from storage and production areas
  • Partnered with other management on shift and employees to successfully complete projects within anticipated deadlines
  • Unloaded trucks and used forklifts and pallet jacks to move product to correct areas within warehouse
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles
  • Followed instructions, both orally and written from Cooperate regarding daily job tasks and duties
  • Reported issues to management so that effective resolutions could be immediately put into place
  • Worked with employee's to determine overnight operations effectiveness in meeting overall group objectives
  • Worked with to determine overnight opera
  • Trained new employees and provided positive reinforcement when evaluating completed work
  • Reported issues to other management so that effective resolutions could be immediately put into place
  • American Society of Safety Professionals

My variables are working different line of work which i have not put down in resume . I have worked 10 years of Carpentry and 3 years of Landscaping .

I currently work on Arts and crafts ,making jewelry etc., I enjoy helping and communicating with people just to keep them happy . I am currently working

on making my own website for my jewelry business and move on from there. I do a lot of traveling from driving and flying . Everything else is in the résumé

Please do not hesitate to ask me any questions.


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Resume Strength

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Resume Overview

School Attended
  • West Catholic Girls High School
Job Titles Held:
  • Overnight Supervisor
  • Customer Service Associate
  • Security Officer
  • Overnight Support Manager
  • High School Diploma

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