Overnight Supervisor resume example

• Conferred with customers about concerns with products or services to resolve problems and drive sales
• Improved customer satisfaction ratings by addressing issues and fostering timely resolution
• Managed customer relations and customer service through daily communication and interaction
• Exceeded service objectives by applying proven customer service and sales best practices
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
• Trained in loss prevention, visual merchandising and general sales skills
• Educated customers on promotions to enhance sales
• Developed and actualized customer service initiatives to decrease wait times
• Actively supported Sales and customer services by quickly responding to questions via phone and email and finding appropriate solutions to defuse and fix issues
• Processed accurate and efficient sales and return transactions to facilitate customer satisfaction
• Energized and motivated in performing sales floor activities including merchandising and selling
• Implemented department asset protection procedures that identified and minimized profit loss by 100%
• Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
• Utilized exceptional communication to connect with customers, assess needs and present solutions
• Offered advice and assistance to customers, paying attention to special needs or wants
• Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs
• Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans
• Advocated for customers and reported on observed areas for product or service improvement
• Recommended items to customers based on specific needs and explained features and benefits
• Increased regulatory compliance by accurately completing tasks and adhering to safety regulations
• Utilized basic sales strategy to engage customers and present solutions to suit individual needs
• Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
• Maintained clean sales floor and straightened and faced merchandise
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Informed customers about special promotions and provided detailed information for various products
• Demonstrated items to customers and created customer awareness, interest and sales
• Helped 30 customers every 7 hours by approaching conversations with positive attitude and assisting
• Greeted customers entering store and promoted sales or special programs
• Cultivated customer loyalty, promoted repeat customers and improved sales
• Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues
• Skilled using cash register including processing sales discounts and refunds
• Described and explained details about over 100% options to inform customers and guide purchasing decisions
• Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy
• Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations
• Worked with other customer support teams to develop consistent and equal high-quality levels of support
• Operated in dynamic, high-volume environments to provide skilled assistance to more than 50 customers each day
• Executed multiple projects efficiently, including setting up and preparing
• Implemented department asset protection procedures that identified and minimized profit loss by 100%
• Handled over 10-20 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
• Helped 20 customers every 12hours by approaching conversations with positive attitude and satisfaction
• Helped 20-50 customers every [Tim12 hour shift eframe] by approaching conversations with positive attitude and satisfaction
• Actively supported store managers and employees by quickly responding to questions via phone and email and finding appropriate solutions to clean and resolve issues
• Consistent execution of monthly sales goals and twice recognized as employee of month
• Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions
• Provided primary customer support to internal and external customers in fast-paced environment
• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
• Developed customer service improvement initiatives that decreased customer wait times by 80%

• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
• Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
• Monitored and authorized entrance and departure of 100 employees and visitors daily
• Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons
• Warned offenders about rule infractions and violations and verbally evicted violators from premises
• Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors
• Authorized entrance papers and granted or denied entrance to building
• Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items
• Conducted 12 hours a day patrols of key areas to spot and control security concerns
• Inspected suspicious activities and monitored premises for criminal acts and rule infractions
• Reported suspicious activities and persons to law enforcement
• Awarded position of visitation officer, working visitor reception desk as first contact point for persons entering facility
• Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates
• Identified violators and escorted departing personnel to guard against theft of property
• Moved throughout facility and among customers to remain aware of any developing security situations, including Malls and Residential
• Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
• Oversaw premises, including entry and exit of up to over 100 employees and visitors daily
• Contacted law enforcement in case of unauthorized persons, documents and materials
• Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites
• Acted quickly during emergency situations within 3 mins the hour to reduce opportunity for damage and injury
• Guided periodic property safety inspections and oversaw remedial action to identified potential hazards
• Patrolled and monitored premises in company vehicle, on bicycle and by foot
• Secured personal and company goods against robbery, vandalism and illegal entry
• Monitored employee activities, confirming compliance with security regulations
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority

Inspected [buildings ] and retail areas within building to uncover suspicious behavior.

• Reviewed camera and system feeds and alerted proper respondents regarding discrepancies
• Secured 50 doors in office and main building
• Reviewed both security camera footage and live feeds to spot trespassers and criminal activity
• Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive
• Checked and verified photo identification prior to granting facility access
• Employed effective time management when dealing with coordination and accountability around personnel and security assets
• Permitted entry with escort for approved persons into secure locations
• Participated in staff meetings, special events and professional development activities
• Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities
• Oversaw premises, including entry and exit of up to 100 employees and visitors daily
• Inspected residential and basement areas within building to uncover suspicious behavior
• Moved throughout facility and among customers to remain aware of any developing security situations, including theft
• Expertly worked in order and equipment, scanning individuals quickly to keep lines continuously moving
• Acted quickly during emergency situations within to reduce opportunity for damage and injury

• Conducted in-person scenario assessments to manage compliance with overnight workload expectations and safety requirements
• Managed organizational business systems and tools to support off-peak operations
• Processed and reviewed departmental reports to maintain compliance with nightly performance initiatives
• Oversaw internal support processes, compiling reports to track overnight worker efficiency
• Worked with other management to determine overnight operations effectiveness in meeting overall group objectives
• Trained new employees and provided positive reinforcement when evaluating completed work
• Placed orders for new merchandise when inventory levels were running low
• Supervised promotional activities that were designed to drive sales and generate excitement
• Managed daily operations for night-time staff, including scheduling, workload assignments and coverage
• Implemented new security measures that successfully reduced shrink within store
• Determined new technique to streamline processes, increasing workflow 100%
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality
• Removed trash and cleaned job site and areas to keep buildings neat and organized for personnel and visitors
• Reported issues to Manager so that effective resolutions could be immediately put into place
• Reviewed technical documentation to complete equipment maintenance and repair
• Positively engaged with customers and maintained professional appearance at all times as company representative
• Followed rules and safety procedures to avoid injuries in field
• Examined alarm systems and monitors to meet carbon monoxide and fire standards and safeguard personnel
• Used problem-solving skills to alleviate issues efficiently with minimal supervision and contacted of problems requiring
• Checked inventory to restock shelves and supplies before leaving for job sites
• Worked frequently with systems to complete knowledgeable inspections and skilled repairs
• Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep
• Checked for storm damage around property and contacted other management with findings
• Produced parts and assemblies quickly and efficiently within tolerances
• Partnered with other managers on shift and employees to successfully complete projects within anticipated deadlines
• Loaded, unloaded and moved material to and from storage and production areas
• Partnered with other management on shift and employees to successfully complete projects within anticipated deadlines
• Unloaded trucks and used forklifts and pallet jacks to move product to correct areas within warehouse
• Removed trash and recyclables at end of each shift and disposed of items in proper receptacles
• Followed instructions, both orally and written from Cooperate regarding daily job tasks and duties
• Reported issues to management so that effective resolutions could be immediately put into place
• Worked with employee's to determine overnight operations effectiveness in meeting overall group objectives
• Worked with to determine overnight opera
• Trained new employees and provided positive reinforcement when evaluating completed work
• Reported issues to other management so that effective resolutions could be immediately put into place