Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Seasoned retail-supervisor with a strong history of leading high-performance teams. Meeting and exceeding sales, service, and operational objectives. Diligent about monitoring shrinkage, inventory, managing records and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approach.

Trained in the resolution of critical issues, within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

  • Merchandising
  • Scheduling
  • Staff Management
  • Sales Goals
  • Store Operations
  • Operations Management
  • Audit Management
  • Customer Contact
  • Display Set-Up
  • Store Merchandising
  • Goal-oriented
  • Processes and procedures
  • Driving business growth
  • Building brand awareness
  • Leadership development
  • Supervision
  • Customer service
  • Critical thinking
  • Work ethic
  • Teambuilding
  • Communication
  • Leadership
  • Organization
  • People skills
  • Problem resolution
  • Organizational skills
  • Flexible
  • Training & Development
Overnight Supervisor, 06/2013 - 12/2017
Hilton Worldwide Detroit, MI,
  • Drove quality assurance and effective evaluation, modification and improvement of services and developed work plans consistent with program goals and objectives.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Developed position rotation to support continuous improvement and operator development.
  • Provided ongoing training to address staff needs.
  • Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Coached and mentored 10 staff members through constructive feedback to develop long-term career goals.
  • Conducted evaluations and reviews for 10 employees.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.
Shift Supervisor, 09/2007 - 08/2012
Poet Hanlontown, IA,
  • Fostered positive employee relationships through effective communication, training and development coaching.
  • Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth.
  • Kept work flowing smoothly, by working closely with shipping, warehouse and other personnel to coordinate movements.
  • Completed ongoing quality checks on perishable products, closely following strict quality assurance guidelines.
  • Organized and prioritized incoming work orders, optimizing team workflows and resources to handle dynamic demands.
  • Evaluated employee performance, identified areas of improvement and communicated plans to employees.
  • Integrated process improvements to increase overall workflow.
  • Documented production levels, materials used and special incidents to keep management informed of daily activities.
  • Developed open and professional relationships with team members, enabling more effective issue resolution.
  • Monitored team progress and enforced deadlines.
  • Promoted product quality by closely inspecting items and working with team members to correct deficiencies.
  • Optimized staffing levels with strategic scheduling and task delegation.
  • Enforced adherence to company policies, answered coworkers' questions and trained new personnel.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Trained new employees on SOPs and in store positions to support team efficiency.
  • Promoted to assistant manager in training, in recognition of strong work ethic and demonstrated ability to provide exceptional customer service.
Education and Training
High School Diploma: , Expected in 05/1980
Abraxas High School - San Diego, CA
: Grocery Management, Expected in 01/2013
Fresh And Easy Manager's Training - Riverside, CA,

Completed Store Management Academy in the later part of 2012.

Passed the store manager assessment process on January 25, 2013.

: Psychology, Expected in 05/2027
Sacramento City College - Sacramento, CA
  • Led team to achieve the best district inventory, placing us number one. Earning recognition from upper management and financial reward.
  • Recognized as Employee of the Month for outstanding performance and team contributions.
  • Created highly effective new reset- layout plan, that significantly impacted efficiency and improved operations.

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School Attended

  • Abraxas High School
  • Fresh And Easy Manager's Training
  • Sacramento City College

Job Titles Held:

  • Overnight Supervisor
  • Shift Supervisor


  • High School Diploma

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