Skilled Overnight Stocker experienced in retails environments. Knowledgeable about unloading, moving and shelving merchandise on tight schedule. Eager to help customers and keep operations moving smoothly. Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships. Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.
Skills
Unloading trucks
Stocking Shelves
Stocking and Replenishing
Hand Truck Operation
Education
Marianas High SchoolSaipan, MP, Expected in 06/1992 – –High School Diploma: - GPA:
Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Inspected floor displays, noted missing items and immediately replenished merchandise.
Completed regular cycle counts and inventory audits.
Removed all boxes and related trash from sales floor and processed through compactors.
Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
Assisted customers by finding items quickly to boost store satisfaction rates.
Checked aisles for spills to complete quick clean-up.
Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Maintained productivity and accuracy while continuously lifting and unpacking over [Number] pounds of [Type] packages.
Kept work areas neat, clean and free from debris.
Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Added packed boxes to conveyor belts for movement to shipping stations.
Interacted with guests in friendly and knowledgeable way.
Assisted customers with large and heavy loads by transporting packages to customers' vehicles.
Unloaded deliveries from trucks in prompt fashion.
Challenge Unlimited - Direct Support Professional Quincy, IL, 12/2018 - 05/2019
Administered medication as directed by physician.
Monitored progress and documented patient health status changes to keep care team updated.
Developed rapport to create safe and trusting environment for care.
Assisted disabled clients to support independence and well-being.
Minimized injuries to staff or patients through support or restraint to control patient movements.
Maintained clean, safe and well-organized patient environment.
Consulted with different healthcare disciplines to offer important mental health support to patients.
Led patient or group recreational activities for enhanced patient outcomes.
Supervised daily activities and provided assistance to staff.
Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
Assisted patients adjusting to hospital procedures using highly structured settings.
Transported clients to and from medical appointments with safety and efficiency.
Guided patients to restroom, [Action] and [Action] to support bladder and bowel relief requirements.
Maintained entire family's schedule and organized events.
Maintained strong connections within caregiver community to gain continuous knowledge.
Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Assisted with daily living activities, running errands and household chores.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Provided compassionate and patient-focused care to cultivate well-being.
Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
Identified needs and coordinated plans for travel and out-of-town functions.
Liaised with key accounts to deliver targeted administrative household support.
Monitored clients' overall health and well-being and noted significant changes.
Entrusted to handle confidential and sensitive situations in professional matter.
Handled incoming information requests for several busy executives.
Handled incoming mail, bills and invoices and completed appropriate actions.
Recorded status and duties completed in logbooks for management.
Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
Scheduled daily and weekly care hours for client caseload.
Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Completed regular check-ins and progress report for each client.
Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Provided staff coaching, mentoring and consultation to enhance performance and professional development.
The Mitre Corporation - Department Manager Hampton, VA, 05/2012 - 07/2018
Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Devised processes to boost long-term business success and increase profit levels.
Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Achieved financial objectives by preparing annual budgets, scheduling expenditures, analyzing variances and initiating corrective actions.
Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
Arranged sales incentives with store management and vendor representatives to reward deserving team members for exceeding expectations.
Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
Developed empowering employee culture focused on equipping employees to independently meet customer needs.
Analyzed and interpreted store trends to facilitate planning.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Systematized [Number] units of inventory, improving rate of internal loss prevention by [Number]%.
Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
Extra Space Storage - Assistant Manager Largo, FL, 05/1998 - 04/2009
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Achieved recognition for contribution to store success by optimizing sales.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Reduced financial discrepancies by monitoring credit card sales and deposits.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Reviewed sales and gross profit reports to determine options for increasing market growth.
Increased sales revenues by promoting complementary products and educating customers about store promotions.
Increased sales by driving operational efficiencies and building excellent customer rapport.
Monitored security and handled incidents calmly.
Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
Planned team-building exercises to increase employee performance and job satisfaction.
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