Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Skills
Mechanical troubleshooting
Extremely quick learner
Safety and compliance
Exceptional time management skills
Dependable and reliable
Great communication skills
Exceptional organizational skills
Ability to set clear performance standards, and hold team members accountable, while keeping team engaged and on task
Customer Service
Goals and Performance
Sales processes
Verbal and written communication
Relationship building
Education
McLennan Community CollegeWaco, TXExpected in 08/2023 – –Associate of Arts:Supply Chain Management - GPA:
Currently enrolled part time
Certifications
Valid Texas Class B CDL
Manual testing certification - Udemy
Scrum Master certification - Scrum Alliance
Shipping container inspection
Cisco certification - Udemy
Work History
Pure Hockey - Store Manager Nashua, NH, 07/2021 - Current
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Updated pricing and signage to complete product displays and educate customers.
Inspected merchandise for quality and arranged proper display location on floor.
Assists all customers with onboarding and memberships to access store.
Facilitates high level tours with corporate executives explaining the technology and product placement.
Perform daily maintenance on all appliances (coffee, smoothie, Slurpee, Big Gulp).
Forecasted orders for daily and non-daily products to ensure full inventory.
United Family Of Stores - Overnight Stocker Breckenridge, TX, 09/2020 - 04/2021
Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Provided primary customer support to internal and external customers.
Responded to customer requests for products, services and company information.
Recommended products to customers, thoroughly explaining details.
Menzies Aviation - Quality Assurance / Hardware Associate Santa Ana, CA, 06/2019 - 02/2020
Collaborated with scientific, engineering, and technical personnel to resolve testing problems and system malfunctions.
Created comprehensive test plans, test scripts, and use cases to support testing objectives.
Reviewed documentation to identify necessary changes in simulation and support capabilities.
Tested, identified and troubleshot problems in field with cellular networks and data collection equipment.
Trained test technicians and operators on test hardware and software.
Tested hardware and software within tightly controlled sandbox environment prior to release to production.
Installed and tested hardware components critical to project success.
International Aviation Services - Aircraft Fueler City, STATE, 03/2016 - 03/2017
Completed all paperwork requirements for each task, including recording maintenance actions in aircraft fuel log sheets.
Maintained excellent attendance record, consistently arriving to work on time.
Held full airport badge access.
Class B license.
Drove 5,000 and 10,200 gallon fuel trucks to and from aircraft on busy airport.
Drove small 500 gallon fuel truck to smaller lake crafts.
Executed over 20 aircraft fuel ups a day on average with 0 accidents or safety violations.
Attended aircraft fire safety course.
Safely fueled aircraft and drove fuel truck in harsh Alaska snowy weather at night.
Operated fuel storage containment area and de-fueled transport trucks.
Accurately reported all fuel exchanges from aircraft and trucks.
Department Of Defense - United States Army Sergeant City, STATE, 06/2011 - 02/2016
Advised junior Soldiers on operations, intelligence and risk assessments in daily briefings
Attended many classes on various skills
Shipping container inspector for the battalion
Instructed SHARP classes at the company level
Participated in intense training exercises regularly and ensured all Soldiers in my team where accounted for and remained safe.
Produced reports on equipment status, incidences, personnel readiness and intelligence for superiors on a daily basis
Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
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