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Results-driven Overnight Stocker motivated to support sales and customer service areas by keep merchandise well-stocked and attractively arranged for purchase. Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task. Almost ten years of customer service experience.
- Completed manager training program.
- Left all previous places of employment with no customer complaints or negative remarks on record
- Stocking and Replenishing
- Stockroom Maintenance
- Warehouse Coordination and Support
- Cleaning and Sanitizing
- Pricing Inquiries and Validation
- Productivity and Time Management
- Motivated Team Player
- Merchandise Retrieval and Distribution
- Quality and Defect Control
- Attention to Detail
- Proficient in Microsoft Office
- Customer and Call Response
- Cash Register Operations
- Verbal and Written Communication
- Payment Processing
- Safety Procedures
- Customer Service
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- Customer Relationships
- Merchandising and Display
- Inspecting and Examining Merchandise
- Staff Training
- Customer-Oriented Mindset
- Friendly and Enthusiastic
- Quick Learner
- Returns and Defective Items Processing
- Adaptable and Flexible
- Critical Thinking
- Regulatory Compliance
- Handling Customer Inquiries
- Product Sales and Promotion
- Problem Solving
- Honesty and Integrity
- Decision Making
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08/2016 to 03/2021 Overnight Stocker Mcdonald's – Cambridge, MD,
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Checked aisles for spills to complete quick clean-up.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Supported promotional plans by updating signage with price changes.
- Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Collaborated with [Job title] to effectively cut down on defective items in storage and in shipments.
- Hauled [Type] items from stock, using [Type] equipment and placed on correct store shelves.
- Removed all debris and packaging from boxes and separated for recycling or disposal.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Moved and lifted heavy loads of merchandise using [Type] equipment.
- Volunteered to assist [Job title] with [Type] projects, demonstrating willingness to learn new tasks and increase skill levels.
- Worked with customers to pack items according to specific desires and requirements.
- Rang up customer purchases and carefully counted back currency and bills, reducing drawer errors [Number]%.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Greeted customers and directed to requested products.
- Greeted store customers and discussed needs.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Maintained productivity and accuracy while continuously lifting and unpacking over 40 pounds of general merchandise packages.
- Kept warehouse areas free of debris and safe for all employees with proper storage and maintenance of machinery, tools and supplies.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Addressed customer complaints and requests by resolution or escalation.
- Stocked shelves to match planogram images and instructions.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
06/2016 to 08/2016 Security Guard Securitas Security Services Usa, Inc. – Danville, VA,
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
- Reported irregularities such as fire and safety hazards to maintenance.
- Responded quickly to emergency situations to assess and deflect issues.
- Identified violators and escorted departing personnel to guard against theft of property.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Interacted assertively but non-confrontationally with all levels of personnel and general public.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Monitored employee activities, confirming compliance with security regulations.
10/2014 to 03/2016 Food Service Worker Lifepoint Hospitals – Vernal, UT,
- Made food according to standard recipes with requested changes for customer satisfaction.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cooked batches of food according to standard recipes.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Learned other teammates' work tasks to train as backup.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Circulated kitchen area to receive work assignments and identify support tasks.
10/2013 to 10/2014 Food Service Worker Loma Linda University Medical Center – Riverside, CA,
- Made food according to standard recipes with requested changes for customer satisfaction.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cooked batches of food according to standard recipes.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Learned other teammates' work tasks to train as backup.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Circulated kitchen area to receive work assignments and identify support tasks.
Expected in 05/2012 High School Diploma:
Mcnairy Central High School - Selmer, TN
GPA:
- Member of Honor Choir
- Member of Library Club
- Member of MCHS theater
- Received Scholarship to attend the King's College in NYC
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