Results-driven Overnight Stocker motivated to support sales and customer service areas by keep merchandise well-stocked and attractively arranged for purchase. Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task. Almost ten years of customer service experience.
Accomplishments
Completed manager training program.
Left all previous places of employment with no customer complaints or negative remarks on record
Skills
Stocking and Replenishing
Stockroom Maintenance
Warehouse Coordination and Support
Cleaning and Sanitizing
Pricing Inquiries and Validation
Productivity and Time Management
Motivated Team Player
Merchandise Retrieval and Distribution
Quality and Defect Control
Attention to Detail
Proficient in Microsoft Office
Customer and Call Response
Cash Register Operations
Verbal and Written Communication
Payment Processing
Safety Procedures
Customer Service
Customer Relationships
Merchandising and Display
Inspecting and Examining Merchandise
Staff Training
Customer-Oriented Mindset
Friendly and Enthusiastic
Quick Learner
Returns and Defective Items Processing
Adaptable and Flexible
Critical Thinking
Regulatory Compliance
Handling Customer Inquiries
Product Sales and Promotion
Problem Solving
Honesty and Integrity
Decision Making
Work History
08/2016 to 03/2021
Overnight StockerMcdonald's – Cambridge, MD,
Inspected floor displays, noted missing items and immediately replenished merchandise.
Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
Removed all boxes and related trash from sales floor and processed through compactors.
Checked aisles for spills to complete quick clean-up.
Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
Readied items for sales floor stocking by affixing tags and preparing shelf labels.
Supported promotional plans by updating signage with price changes.
Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
Assisted customers by finding items quickly to boost store satisfaction rates.
Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Labeled products, rotated stock and fronted merchandise for appealing display.
Collaborated with [Job title] to effectively cut down on defective items in storage and in shipments.
Hauled [Type] items from stock, using [Type] equipment and placed on correct store shelves.
Removed all debris and packaging from boxes and separated for recycling or disposal.
Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Moved and lifted heavy loads of merchandise using [Type] equipment.
Volunteered to assist [Job title] with [Type] projects, demonstrating willingness to learn new tasks and increase skill levels.
Worked with customers to pack items according to specific desires and requirements.
Rang up customer purchases and carefully counted back currency and bills, reducing drawer errors [Number]%.
Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
Greeted customers and directed to requested products.
Greeted store customers and discussed needs.
Noted unsafe components inside packages and discussed concerns with supervisors.
Maintained productivity and accuracy while continuously lifting and unpacking over 40 pounds of general merchandise packages.
Kept warehouse areas free of debris and safe for all employees with proper storage and maintenance of machinery, tools and supplies.
Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Updated pricing by changing labels and signage for short-term promotions and final clearances.
Addressed customer complaints and requests by resolution or escalation.
Stocked shelves to match planogram images and instructions.
Stocked shelves, racks, and cases with new or transferred merchandise.
Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Moved cardboard, plastic ties and other debris from unboxing to trash.
06/2016 to 08/2016
Security GuardSecuritas Security Services Usa, Inc. – Danville, VA,
Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
Reported irregularities such as fire and safety hazards to maintenance.
Responded quickly to emergency situations to assess and deflect issues.
Identified violators and escorted departing personnel to guard against theft of property.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Responded quickly to incidents and assessed active situations for security concerns.
Interacted assertively but non-confrontationally with all levels of personnel and general public.
Secured personal and company goods against robbery, vandalism and illegal entry.
Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Monitored employee activities, confirming compliance with security regulations.
10/2014 to 03/2016
Food Service WorkerLifepoint Hospitals – Vernal, UT,
Made food according to standard recipes with requested changes for customer satisfaction.
Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Cooked batches of food according to standard recipes.
Prepared recipe ingredients by washing, peeling, cutting and measuring.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Learned other teammates' work tasks to train as backup.
Greeted customers at counter to fulfill requests and answer questions.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Circulated kitchen area to receive work assignments and identify support tasks.
10/2013 to 10/2014
Food Service WorkerLoma Linda University Medical Center – Riverside, CA,
Made food according to standard recipes with requested changes for customer satisfaction.
Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Cooked batches of food according to standard recipes.
Prepared recipe ingredients by washing, peeling, cutting and measuring.
Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Learned other teammates' work tasks to train as backup.
Greeted customers at counter to fulfill requests and answer questions.
Maintained clean, trash-free workspaces to maximize productivity and safety.
Circulated kitchen area to receive work assignments and identify support tasks.
Education
Expected in 05/2012
High School Diploma: Mcnairy Central High School - Selmer, TN GPA:
Member of Honor Choir
Member of Library Club
Member of MCHS theater
Received Scholarship to attend the King's College in NYC
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
