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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Results-driven Overnight Stocker motivated to support sales and customer service areas by keep merchandise well-stocked and attractively arranged for purchase. Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task. Almost ten years of customer service experience.

Accomplishments
  • Completed manager training program.
  • Left all previous places of employment with no customer complaints or negative remarks on record
Skills
  • Stocking and Replenishing
  • Stockroom Maintenance
  • Warehouse Coordination and Support
  • Cleaning and Sanitizing
  • Pricing Inquiries and Validation
  • Productivity and Time Management
  • Motivated Team Player
  • Merchandise Retrieval and Distribution
  • Quality and Defect Control
  • Attention to Detail
  • Proficient in Microsoft Office
  • Customer and Call Response
  • Cash Register Operations
  • Verbal and Written Communication
  • Payment Processing
  • Safety Procedures
  • Customer Service
  • Customer Relationships
  • Merchandising and Display
  • Inspecting and Examining Merchandise
  • Staff Training
  • Customer-Oriented Mindset
  • Friendly and Enthusiastic
  • Quick Learner
  • Returns and Defective Items Processing
  • Adaptable and Flexible
  • Critical Thinking
  • Regulatory Compliance
  • Handling Customer Inquiries
  • Product Sales and Promotion
  • Problem Solving
  • Honesty and Integrity
  • Decision Making
Work History
08/2016 to 03/2021
Overnight Stocker Mcdonald's Cambridge, MD,
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Checked aisles for spills to complete quick clean-up.
  • Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
  • Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Supported promotional plans by updating signage with price changes.
  • Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Collaborated with [Job title] to effectively cut down on defective items in storage and in shipments.
  • Hauled [Type] items from stock, using [Type] equipment and placed on correct store shelves.
  • Removed all debris and packaging from boxes and separated for recycling or disposal.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Moved and lifted heavy loads of merchandise using [Type] equipment.
  • Volunteered to assist [Job title] with [Type] projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Worked with customers to pack items according to specific desires and requirements.
  • Rang up customer purchases and carefully counted back currency and bills, reducing drawer errors [Number]%.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Greeted customers and directed to requested products.
  • Greeted store customers and discussed needs.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Maintained productivity and accuracy while continuously lifting and unpacking over 40 pounds of general merchandise packages.
  • Kept warehouse areas free of debris and safe for all employees with proper storage and maintenance of machinery, tools and supplies.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Addressed customer complaints and requests by resolution or escalation.
  • Stocked shelves to match planogram images and instructions.
  • Stocked shelves, racks, and cases with new or transferred merchandise.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
06/2016 to 08/2016
Security Guard Securitas Security Services Usa, Inc. Danville, VA,
  • Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported irregularities such as fire and safety hazards to maintenance.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Identified violators and escorted departing personnel to guard against theft of property.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Interacted assertively but non-confrontationally with all levels of personnel and general public.
  • Secured personal and company goods against robbery, vandalism and illegal entry.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Monitored employee activities, confirming compliance with security regulations.
10/2014 to 03/2016
Food Service Worker Lifepoint Hospitals Vernal, UT,
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Cooked batches of food according to standard recipes.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Learned other teammates' work tasks to train as backup.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Circulated kitchen area to receive work assignments and identify support tasks.
10/2013 to 10/2014
Food Service Worker Loma Linda University Medical Center Riverside, CA,
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Cooked batches of food according to standard recipes.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Learned other teammates' work tasks to train as backup.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Circulated kitchen area to receive work assignments and identify support tasks.
Education
Expected in 05/2012
High School Diploma:
Mcnairy Central High School - Selmer, TN
GPA:
  • Member of Honor Choir
  • Member of Library Club
  • Member of MCHS theater
  • Received Scholarship to attend the King's College in NYC

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Resume Overview

School Attended

  • Mcnairy Central High School

Job Titles Held:

  • Overnight Stocker
  • Security Guard
  • Food Service Worker
  • Food Service Worker

Degrees

  • High School Diploma

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