(Overnight Stocker) Resume Example
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(OVERNIGHT STOCKER)
Professional Summary
Highly motivated Sales Associate looking for a job in retail or food industry with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market. Enjoy to motivate all employees to accomplish challenging performance and quality objectives. Successful at keeping costs under control and employee job satisfaction high while promoting safety and compliance. Friendly, helpful person with a prompt nature and willingness to work a flexible schedule. Proactive with 5 years of experience working in retail . Focused and efficient team member knowledgeable in food safety and sanitation guidelines. Commended for having perfect attendance record and delivering exceptional customer service. . Experience utilizing jacks, box cutters , food and drink knowledge to build warm and inviting customer experience in high energy, fast-paced environment.
Skills
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Work History
07/2018 to 02/2020
(Overnight Stocker)The Turnip Truck – Nashville , TN
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage
- Supported promotional plans by updating signage with price changes
- Stocked product and placed on shelves according to layout and planogram guidelines
- Inspected floor displays, noted missing items and immediately replenished merchandise
- Realigned merchandise throughout assigned section to give shelves and racks professional appeal
- Met incoming trucks and used forklifts to move pallets to staging areas
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks
- Stayed current on available products, store promotions and customer service policies to better shoppers
- Moved and lifted heavy loads of merchandise using pallet jack equipment
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass
- Performed daily inventory checks of merchandise on hand through MC4
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors
- Scanned shelves and product cases to locate expired, outdated and spoiled items
- Checked for outdated and overripe grocery items and removed from inventory
- Assisted customers by finding items quickly, boosting store satisfaction rate by 80%
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries
- Designed and deployed new display ideas to improve accessibility to merchandise, increasing sales by 75%
02/2015 to 08/2017
Deli AssociateWal-Mart – Avondale , AZ
- Opened new inventory and rotated stock by dates to maintain freshness
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes
- Created appealing food arrangements for party trays and specialized orders
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Inspected equipment such as refrigerators and warming lamps every weekly ] to check compliance with safe operating levels
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements
- Greeted customers at deli counter to fulfill requests and answer questions
- Calculated total items needed to assemble party trays and placed orders for inventory
- Listened carefully to customer instructions and prepared orders according to those preferences
- Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers
- Gave exceptional customer service to all guests, including during peak business periods, which resulted in increased sales and 75% boost in revenues
02/2017 to 03/2018
Produce AssociateShutterfly, Inc. – Cherry Hill , NJ
- Checked product shelves to review for proper price labels and handled price changes when requested by management.
- Monitored refrigeration, freezer and cooling areas to ensure proper functioning and reported any issues to supervisor.
- Cleaned and sanitized all work surfaces and equipment in accordance with company guidelines.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule and by keeping cases and shelves clean and well stocked by front-facing, checking codes, rotating and removing out-of-date products.
- Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
- Arrives to work station on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings.
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
- Ordered produce for following day based on projected needs.
- Completed prep work on pre-packaged vegetables and fruits.
08/2016 to 07/2018
Shift ManagerRite Aid – City , STATE
- Coached and trained employees and created daily work schedules and assignments, boosting efficiency and enhancing operations
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Provide superior customer service by assisting customers with their shopping needs, handling all customer transactions in a timely and courteous manner, and responding to customer complaints/concerns with a sense of urgency to see to their resolution.
- Attend to merchandising of plan-o-grams within seasonal departments, end caps, displays and basic inline departments as directed by the Store Manager and/or the Assistant Store Manager.
- Control inventory by performing proper receiving and stocking including accurate cycle counting, processing merchandise transfers according to procedures, and reporting inventory problems to the Store Manager and/or Assistant Store Manager.
- Accountable for store cash and other financial assets, reconciling cash register drawers, preparing deposits, and ordering changes from the bank as directed by the Store Manager and/or the Assistant Store Manager.
- Assist with the general maintenance and appearance of the store by ensuring a safe and pleasing environment for both customers and associates; respond to any unexpected emergencies to ensure the protection of company assets.
- Oversee that store inventory is regularly inspected in accordance with the Product Freshness Review Schedule as directed by the Store Manager and/or the Assistant Store Manager.
- Ensure that all outdated product and product with less than 30 days until expiration is removed from the sales floor to be processed through the established returns process.
- Manage tasks and supervise store associates in those limited circumstances when the Store Manager and/or Assistant Store Manager is unavailable.
- This position does not involve, hiring, firing, or disciplining associates or recommending any such action, which should be brought to the attention of the Store Manager and/or Assistant Store Manager.
Education
Bachelor of Science: Biology Tuskegee University - City, State
Certifications
- SafeServ certification: Food Handling
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Resume Overview
School Attended
- Tuskegee University
Job Titles Held:
- (Overnight Stocker)
- Deli Associate
- Produce Associate
- Shift Manager
Degrees
- Bachelor of Science : Biology
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