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Overnight Stock Associate Resume Example

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OVERNIGHT STOCK ASSOCIATE
Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem resolutionist able to work effectively and productively with diverse customers and individual needs.

Technologically-savvy Technologist with proven customer service, time management and multitasking abilities. Attentive to customer needs and able to break down technical problems to develop effective solutions.

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Skills
  • Quality control procedures
  • Data entry skills
  • Payment processing expertise
  • Closing abilities
  • Inbound and outbound calling
  • Customer relations
  • Direct sales
  • System implementation
  • Product organization
  • Call center experience
  • Quality assurance controls
  • Credit card payment processing
  • Office equipment proficiency
  • Shipping and receiving understanding
  • Route management
  • Technologically savvy
  • Microsoft Office expertise
  • Customer service
  • High-energy attitude
Experience
Overnight Stock Associate
May 2018 to CurrentWalmart － Locust, NC
  • Stocked, arranged and organized merchandise during late shift in store that stayed open overnight.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Assisted customers upon request in finding products or checked in warehouse for unstocked items.
  • Helped customers complete purchases, including processing payments and bagging items.
  • Assessed floor displays to determine which merchandise required restocking.
  • Cleaned and straightened warehouse, store aisles and shelves for ease of product accessibility, safety and loss prevention.
  • Used 10-70 lookup system to locate merchandise in inventory for shelf restocking.
  • Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
  • Priced and labeled new merchandise, verified all products contained price tags and adhered sale labels in correct places.
  • Replenished inventory with focus on addressing customer needs.
  • Demonstrated expertise in knowing product locations, resulting in maximum satisfaction for searching customers.
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
Office Associate
April 2017 to August 2017Team Turf Landscapes LLC － Matthews, NC
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Produced professional and error-free letters, presentations and spreadsheets.
  • Filed and retrieved records to support business needs and boost team productivity.
  • Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
  • Monitored calendars and scheduled appointments based on technician's availability and established load limits.
  • Processed Real Green paperwork efficiently to support smooth office procedures.
Print Expert
September 2012 to June 2014The Ups Store － Harrisburg, NC
  • Applied labels and transferred products to final shipping area with smooth and consistent flow focused on synchronizing operations and meeting timetables.
  • Secured finished packaged items for shipment by hand tying, sewing, gluing, stapling or attaching fasteners to boxes.
  • Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
  • Optimized shipping and receiving strategies with cost-effective methods, carriers and routes.
  • Prepared shipments for postage through careful packing, sealing and labeling of materials.
  • Obtained signatures from recipients to release registered and special delivery parcels.
  • Weighed parcels, calculating costs based on type, total weight, and final destination.
  • Placed mail into appropriate PO boxes.
  • Assisted customers in receiving oversized parcels by carrying items inside.
  • Recommended and sold services such as insurance and tracking.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
Inbound Sales Representative
February 2011 to May 2011TroubleshootTrident Marketing LLC － Southern Pines, NC
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Documented conversations with customers to track requests, problems and solutions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
Education and Training
Certificate of Completion : Information Technology, April 2019MyComputerCareer.com － Raleigh, NC
  • Major in Information Technology and Security Administration.
  • Completed coursework in Wireless, Customer Service, Firewalls, POS, and Etiquette.
Accomplishments
  • Applying static IP addresses to multiple devices
  • Windows 7: installing, troubleshooting, configure access to shared resources, monitoring and maintaining peripherals
  • Ability to implement Wireless, and LANs
  • Ability to set-up and maintain firewalls and antivirus
  • Ability to Configure storage spaces
  • Experienced and trained in POS devices
  • Trained in customer service/ phone etiquette
  • Ability to troubleshoot, identify and configure hardware
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Resume Overview

Companies Worked For:

  • Walmart
  • Team Turf Landscapes LLC
  • The Ups Store
  • TroubleshootTrident Marketing LLC

School Attended

  • MyComputerCareer.com

Job Titles Held:

  • Overnight Stock Associate
  • Office Associate
  • Print Expert
  • Inbound Sales Representative

Degrees

  • Certificate of Completion : Information Technology , April 2019

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