Overnight Merchandise Stocker Resume Example Fresh Express

OVERNIGHT MERCHANDISE STOCKER

Summary

Customer-oriented, strategic-thinking operations and sales professional with over 40 years of experience in building relationships, cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise on expanding network connections, persuasively introducing products, implementing pricing models, inventory control and projections, turnaround management, territory development and revealing customer needs to deliver solutions. Tactical team builder and strategic planner seeking to leverage background into Supervisor role with leading-edge organization.

Skills

Excellent Customer Service
Communication Oral\Written
Time Management
Detail Oriented
Microsoft Word\Excel

Records\Files Management
Self Starter\Team Player
Interpersonal Skills
Multi-tasking skills

Experience

Overnight Merchandise StockerDec 2018 to Current
Fresh Express － Windermere , FL

Removed product from boxes and placed on shelves in an attractive manner according to layout guidelines.
Reset merchandise throughout assigned section to give shelves and racks professional appeal.
Stocked pallets throughout shift to keep warehouse clean, maintained and organized
Observed strict safety measures while stocking shelves to prevent falls and mishaps.
Picked up all boxes and related trash from the sales floor.
Helped customers complete purchases, including processing payments and bagging items.
Participated in year-end inventory and cycle counts.

Customer Service SupervisorDec 2011 to Oct 2018
Key Tronic Corporation － Spokane Valley , WA

Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Quickly responded to customers both online and in person to improve company customer service ratings.
Assisted staff with resolving complex customer issues and implementing targeted solutions.
Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
Organized effective shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Set clear expectations and helped employees pursue optimal paths for achieving each target.
Monitored daily activities of customer service team, providing guidance and encouragement to optimize productivity.
Maintained files and records for over 200 staff members and observed all safety protocols to prevent breaches and misuse of data.
Delegated team tasks based upon each [Job title]'s skill level and knowledge, which improved accuracy and productivity.
Answered customer requests with friendly, knowledgeable service and support.
Optimized personnel coverage, preparing work schedules based on staff availability and demands.
Coached staff on strategies to enhance performance and improve customer relations.
Evaluated employee job performance and motivated staff to improve productivity.
Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Preserved branding by enabling agents to service needs of domestic and international customers.
Translated management directives into actionable mandates for front-line staff.
Ensured team member performance by providing supervision, scheduling, counseling and evaluations.

Bartender\Manager Jan 1985 to Nov 2010
The Annex Club － City , STATE

Responsible for interviewing\hiring\termination of employee.Organize and update staff schedule.
Keep inventor and order liquor and bar supplies.
Book and organize fund raisers and other social events.
Act as a master of ceremonies for some of these events.
Tend bar.

Program AdministratorSep 1994 to Oct 2008
G.L.A.S.S. Inc. － City , STATE

Direction and evaluation of a child care program within the limits of the functions and polices established by the licensee.
Preparation of the facilities budget and management of expenditures according to the facility's budget limitations.
Organize the work of the facility delegation of responsibilities to the staff members.
Assessment of the facility operations and program: and reporting to the licensee and making recommendations to addess identified problems.
Recruitment, appointment, evaluation, and termination of staff.
Development of a plan for orientation, development, and training of staff, as specified on section 8065.2(a) of Title 22.
Review of complaints made by clients or their authorize representative(s) as specified in section 84072.2(a) of Title 22, and deciding upon the actions to be taken to handle the complaint.
Supervision, protection,and care of clients individually and handling individual problem.
Assistance to each child in working with a group and in handling individual problem.
Notation of the child's progress, identification of the possible need for professional service: and communication of such findings to professional staff.
Participate in group counseling, treatment planning sessions, and in service training.
Help implement resident treatment plan and directed activities.

Education and Training

High School DiplomaMay 1977Paul Harding High School － City

Some College (No Degree), Business And Travel Academy Pacific Travel College － City, State

Resume Overview

School Attended

Paul Harding High School
Academy Pacific Travel College

Job Titles Held:

Overnight Merchandise Stocker
Customer Service Supervisor
Bartender\Manager
Program Administrator

Degrees

High School Diploma May 1977
Some College (No Degree) , Business And Travel

Overnight Merchandise Stocker Resume Example

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