Overnight Manager resume example with 5 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Forward-thinking Individual proficient in generating high-quality work in both housekeeper, retail and management. Service-oriented and performance-driven with excellent organizational skills, ability for multitasking, possessing excellent time management, cleaning skills, punctual and strong problem-solving abilities, proactive with team-oriented mentality.

Recognized as thorough and detailed with cleaning services and ability. Reliable and quick-paced worker with excellent attention to detail.

Individual offering a strong record of performance rooted in integrity and hard work. Trustworthy professional openly accepts direction and follows through. Demonstrates in-depth knowledge of cleaning procedures and the importance of being a team member.

  • Fully Responsible for Overnight management of store
  • Priority of Work ethic
  • Essential critical thinking
  • Maintain work harmony to eliminate store conflicts with co-workers and customers
  • Possess detailed organizational skills
  • Reliable and trustworthy
  • Multitasking
  • Interior cleaning
  • Exceptional cleaning methods
  • Hardworking
  • Customer service-focused
  • Exceptional communicator
08/2019 to Current
Overnight Manager Kimpton Hotels Austin, TX,
  • Answer customer questions and address complaints quickly and courteously to patrons' satisfaction.
  • Formulate pricing plans by reviewing merchandise activities and determine additional needs for sales promotions, especially if prices were noted incorrectly.
  • Implement training to improve knowledge base of staff and uses cross-training methods to maintain productivity during employee absences.
  • Cross-train store role to maximize operational knowledge.
  • Handles over $3100 in funds each day in fast-paced Convenience Store environment including gasoline purchases.
  • Assess, optimize and elevate operations to target current and expected demands.
  • Complete thorough opening, closing and shift change functions to maintain operational standards each day.
10/2016 to Current
Clothing Processor/Merchandise Team Member-Cashier Reata Glen San Juan Capistrano, CA,
  • Help customers find specific products, answered questions and offered product advice.
  • Reorganize sales floor to optimize customer flow and improve product visibility.
  • Move merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
  • Assist with purchases, locating items and signing up for rewards programs.
  • Operate cash register, collected payments and provided accurate change.
  • Built trusting relationships with customers by making personal connections.
  • Wipe down counters and conveyor belt to remove debris and maintain cleanliness.
  • Authorize invoice payments and merchandise returns.
  • Wrap items and bag purchases properly to prevent merchandise breakage.
  • Lead sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
  • Greet all store customers, offer assistance and thank each for patronage.
  • Process all sales transactions promptly to prevent long customer wait times.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Organized engaging front-facing displays to capture customer interest and drive revenue growth.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Kept work areas professional, organized and clean at all times.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Built and maintained effective relationships with peers and upper management to drive team success.
  • Helped average of 20 plus customers per day by responding to inquiries and locating products.
  • Won store sales competition for Performance, resulting in store gift card.
  • Inspected items for damage and obtained replacements for customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Scanned customer purchases, supporting transactions to streamline sales process.
06/2016 to 06/2019
House Cleaner Self-employeed City, STATE,
  • Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
  • Laundered sheets and other bedding, made beds and fluffed pillows.
  • Communicated and marketed services by networking and referrals.
  • Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
  • Cleaned homes following specific and detailed protocols and requests.
  • Coordinated home cleaning schedule based on client availability and realistic time constraints.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Interacted pleasantly with clients and families when performing daily duties.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, pleasant welcoming appearance at all times.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for family members.
  • Emptied wastebaskets and disposed of all soiled linen in family bedrooms to reduce spread of germs and enhance freshness.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Assisted in caring for family pet (dog) while present in the home.
Education and Training
Expected in 06/1991
Certification: Culinary Arts I & II
Morris County Vocational School - Denville, NJ
Expected in
: Cosmetology
Morris County Vocational School - Denville, NJ
Expected in 09/2005
Certification: Teacher's Assistant
Richard Blake Children Center - Cedar Knolls, NJ,
Expected in 06/1993
High School Diploma:
Morris Knolls High School - Rockaway, NJ

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Resume Overview

School Attended

  • Morris County Vocational School
  • Morris County Vocational School
  • Richard Blake Children Center
  • Morris Knolls High School

Job Titles Held:

  • Overnight Manager
  • Clothing Processor/Merchandise Team Member-Cashier
  • House Cleaner


  • Certification
  • Some College (No Degree)
  • Certification
  • High School Diploma

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