Forward-thinking Individual proficient in generating high-quality work in both housekeeper, retail and management. Service-oriented and performance-driven with excellent organizational skills, ability for multitasking, possessing excellent time management, cleaning skills, punctual and strong problem-solving abilities, proactive with team-oriented mentality.
Recognized as thorough and detailed with cleaning services and ability. Reliable and quick-paced worker with excellent attention to detail.
Individual offering a strong record of performance rooted in integrity and hard work. Trustworthy professional openly accepts direction and follows through. Demonstrates in-depth knowledge of cleaning procedures and the importance of being a team member.
Skills
Fully Responsible for Overnight management of store
Priority of Work ethic
Essential critical thinking
Maintain work harmony to eliminate store conflicts with co-workers and customers
Possess detailed organizational skills
Reliable and trustworthy
Multitasking
Interior cleaning
Exceptional cleaning methods
Hardworking
Customer service-focused
Exceptional communicator
Experience
08/2019 to Current
Overnight ManagerKimpton Hotels – Austin, TX,
Answer customer questions and address complaints quickly and courteously to patrons' satisfaction.
Formulate pricing plans by reviewing merchandise activities and determine additional needs for sales promotions, especially if prices were noted incorrectly.
Implement training to improve knowledge base of staff and uses cross-training methods to maintain productivity during employee absences.
Cross-train store role to maximize operational knowledge.
Handles over $3100 in funds each day in fast-paced Convenience Store environment including gasoline purchases.
Assess, optimize and elevate operations to target current and expected demands.
Complete thorough opening, closing and shift change functions to maintain operational standards each day.
10/2016 to Current
Clothing Processor/Merchandise Team Member-CashierReata Glen – San Juan Capistrano, CA,
Help customers find specific products, answered questions and offered product advice.
Reorganize sales floor to optimize customer flow and improve product visibility.
Move merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
Assist with purchases, locating items and signing up for rewards programs.
Operate cash register, collected payments and provided accurate change.
Built trusting relationships with customers by making personal connections.
Wipe down counters and conveyor belt to remove debris and maintain cleanliness.
Authorize invoice payments and merchandise returns.
Wrap items and bag purchases properly to prevent merchandise breakage.
Lead sales staff to properly coordinate clothing racks and counter displays to maximize promotional effectiveness.
Greet all store customers, offer assistance and thank each for patronage.
Process all sales transactions promptly to prevent long customer wait times.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Organized engaging front-facing displays to capture customer interest and drive revenue growth.
Met merchandise processing standards and maintained organized and accessible work area.
Kept work areas professional, organized and clean at all times.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Built and maintained effective relationships with peers and upper management to drive team success.
Helped average of 20 plus customers per day by responding to inquiries and locating products.
Won store sales competition for Performance, resulting in store gift card.
Inspected items for damage and obtained replacements for customers.
Learned roles of other departments to provide coverage and keep store operational.
Scanned customer purchases, supporting transactions to streamline sales process.
06/2016 to 06/2019
House CleanerSelf-employeed – City, STATE,
Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
Laundered sheets and other bedding, made beds and fluffed pillows.
Communicated and marketed services by networking and referrals.
Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
Cleaned homes following specific and detailed protocols and requests.
Coordinated home cleaning schedule based on client availability and realistic time constraints.
Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
Interacted pleasantly with clients and families when performing daily duties.
Mopped and vacuumed floors and dusted furniture to maintain organized, pleasant welcoming appearance at all times.
Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for family members.
Emptied wastebaskets and disposed of all soiled linen in family bedrooms to reduce spread of germs and enhance freshness.
Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Assisted in caring for family pet (dog) while present in the home.
Education and Training
Expected in 06/1991
Certification: Culinary Arts I & II Morris County Vocational School - Denville, NJ GPA:
Expected in
: Cosmetology Morris County Vocational School - Denville, NJ GPA:
Expected in 09/2005
Certification: Teacher's Assistant Richard Blake Children Center - Cedar Knolls, NJ, GPA:
Expected in 06/1993
High School Diploma: Morris Knolls High School - Rockaway, NJ GPA:
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Resume Overview
School Attended
Morris County Vocational School
Morris County Vocational School
Richard Blake Children Center
Morris Knolls High School
Job Titles Held:
Overnight Manager
Clothing Processor/Merchandise Team Member-Cashier