LiveCareer-Resume

overnight manager resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Reservations Management
  • Payroll Management
  • Managing Operations and Efficiency
  • Employee Development
  • Scheduling and Coordinating
  • Cost Control
  • Performance Tracking and Evaluation
  • Complex Problem Solving
  • Project Planning
  • Work Planning and Prioritization
  • Problem Resolution
  • Training and Development
  • Teamwork and Collaboration
  • Recruitment and Hiring
  • Staff Training
  • Team Leadership
  • Team Building
  • Hiring and Training
  • Goal Setting
Education and Training
Sullivan County Community College Loch Sheldrake, NY Expected in 06/1984 Associate of Arts : Business Administration - GPA :
Experience
Wegmans Food Markets - Overnight Manager
Triangle, NC, 01/2004 - Current
  • Hired team members and trained in collaborative team environment.
  • Maintained safe work and collaboration spaces for night employees.
  • Drove quality assurance and effective evaluation, modification and improvement of services and developed work plans consistent with program goals and objectives.
  • Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
  • Implemented training to improve knowledge base of staff and used cross-training methods to maintain productivity during employee absences.
  • Scheduled cleaning and maintenance for rooms and equipment.
  • Oversaw general upkeep of public areas and restrooms.
  • Promoted teamwork and quality service through communication and coordination with other departments.
  • Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
  • Advised management of staffing levels and team member performance to facilitate labor.
  • Hired, trained and developed staff, evaluating performance and progress to fulfill nightly operations.
  • Established friendly relationships with regular guests, members and residents.
  • Responded promptly to guest requests to achieve customer satisfaction.
  • Secured building and walked grounds, fostering health and safety of employees and guests.
  • Conducted routine inspections of front office and public areas, taking immediate actions to correct deficiencies.
Walt Disney Co. - Chef Assistant
Richmond, VA, 11/1999 - 01/2003
  • Suggested serving portions to eliminate waste and leftovers.
  • Tested recipes to meet company's standards for flavor, appearance and texture.
  • Informed kitchen staff of schedules and delegated appropriate duties to improve efficiency.
  • Monitored food expiration dates and removed rotated items to prevent foodborne illnesses.
  • Prepared salads and meats according to recipes, chopping and storing items for later use.
  • Partnered with staff members during catered and specialized occasions to serve food and drinks to guests.
  • Stocked food stations before shifts with items and equipment needed for recipes.
  • Supported chefs in managing food preparation to achieve precise plating and presentation.
Georgia State University - Chef
Newton, GA, 11/1997 - 09/1999
  • Selected and developed recipes and planned menus, driving consistent food quality and production.
  • Delegated tasks and supervised kitchen staff to optimize food preparation, presentation and safety.
  • Collaborated with restaurant management to align kitchen operations with goals of establishment.
  • Established controls to alleviate supply and food waste.
  • Developed standard recipes and techniques for food preparation and presentation, promoting consistently high-quality food items.
  • Supervised specialty dish preparation to satisfy customer requests and cater to various dietary needs.
  • Exercised portion control for items served, eliminating waste.
  • Experimented with various ingredients and cooking techniques to develop new and flavorful dishes for customers.
  • Delegated tasks for kitchen employees and developed staff teams to streamline food preparation procedures.
  • Suggested and prepared promotional dishes according to ingredient availability and customer preferences.
  • Monitored quality, presentation and quantities of plated food across line.
  • Trained kitchen workers on culinary techniques.
  • Tracked ingredient inventories to estimate purchasing needs and prevent unnecessary expenditures.
  • Met with clients to discuss menus and meal options for weddings and banquets.
  • Assessed inventory levels and placed orders to replenish goods before supplies depleted.
  • Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
  • Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.
  • Instructed cooks and other workers in preparation, cooking, garnishing and presentation of food
  • Managed kitchen staff team and assigned tasks for various stages of food production.
  • Liaised with vendors to purchase optimal recipe ingredients at cost-effective rates.
State Of Iowa - Correctional Officer
Fairfield, IA, 11/1982 - 10/1997
  • Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Inspected cells and conducted random searches of common areas.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Maintained clear and open communications with facility areas to support safe operations.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.
  • Oversaw public areas and grounds to verify cleanliness and inmate safety.

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Resume Overview

School Attended

  • Sullivan County Community College

Job Titles Held:

  • Overnight Manager
  • Chef Assistant
  • Chef
  • Correctional Officer

Degrees

  • Associate of Arts

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