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overnight manager resume example with 5 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Team-minded Night Manager with 2.5 years of hands-on experience in Hospitality industry. Successfully leads teams of 10 staff and provides outstanding customer service and personnel management. Goal-oriented, diligent and proficient in Cloudbeds and Microsoft Office Suite. Strengths include Accounting and Guest Experience.

Skills
  • Bank deposit preparation
  • People management
  • Reservations management
  • Inventory monitoring
  • Vendor relations
  • Guest assistance
  • Strategic Planning
  • Business administration
  • Financial Management
  • Staff Management
  • Business Development
Work History
08/2018 to Current
Overnight Manager Kimpton Hotels Denver, CO,
  • Offered administrative oversight by maintaining routine records and performing variety of clerical work activities related to operations.
  • Oversaw and participated in night crew activities to maximize sales, earnings and customer satisfaction.
  • Prepared nightly deposits by accurately counting all cash, filling out deposit sClaire, and securing deposit in vault.
  • Implemented company loss prevention and security policies during after hours and encouraged employees to adhere to safety policies and procedures to reduce threats.
  • Prepared, planned and implemented training programs to support ongoing staff development.
  • Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Achieved financial objectives by preparing budgets, scheduling expenditures and analyzing variances.
  • Reviewed all audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies.
  • Coordinated site investigations, documented issues and escalated to executive teams as needed.
  • Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Entered data into Cloudbeds system, implementing tight safeguards to secure financial and personal information.
  • Maintained store equipment, including computers, printers and fax machines.
07/2017 to 06/2018
Administrative Assistant Perkins Will Coral Gables, FL,
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Maintained complex digital filing system for financial information.
  • Executed record filing system to improve document organization and management.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Maintained staff directory and company policy handbook for human resources department.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
01/2015 to 05/2016
Manager Ace Hardware Keller, TX,
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Recorded inventory sales into organization's weekly income report.
  • Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Cross-trained existing employees to maximize team agility and performance.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Onboarded new employees, including training, mentoring and new hire documentation.
Education
Expected in 05/2010
Associate of Science: Business Administration
Pima Community College - Tucson, AZ
GPA:
Expected in 05/2007
High School Diploma:
Catalina Foothills High School - Tucson, AZ,
GPA:

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Resume Overview

School Attended

  • Pima Community College
  • Catalina Foothills High School

Job Titles Held:

  • Overnight Manager
  • Administrative Assistant
  • Manager

Degrees

  • Associate of Science
  • High School Diploma

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