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overnight maintenance associate resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Determined Maintenance Worker with skills performing routine operation checks on work equipment and always exercising safety measures to limit injuries. Hardworking employee with over 10+ plus years of carrying out oral and written instructions effectively and efficiently. Uses constructive criticism to improve skills and job performance.

Skills
  • Heavy Object Lifting
  • Physical Strength and Stamina
  • Critical Thinking
  • Trash Collection
  • Cleaning and Sanitizing
  • Facility Upkeep
  • Machinery Maintenance
  • Safe Work Practices
  • Hand and Power Tool Operation
  • Company Quality Standards
  • Chemical Cleaners
  • Pressure Washing
  • Hazardous Chemicals
  • Floor Care
Work History
Overnight Maintenance Associate, 12/2021 to Current
Giant Eagle, Inc.Verona, PA, West Des Moines, IA
  • Maintained safety conditions and standards in facility.
  • Organized storage areas and tool rooms to keep areas safe and fully stocked.
  • Kept company vehicles maintained, washed and fueled to be ready for use.
  • Executed preventive maintenance program on HVAC system.
  • Implemented scheduled equipment maintenance to reduce downtime by 15%.
Customer Service Associate, 05/2022 to 08/2022
Genuine Parts CompanyColumbus, OH, West Des Moines, IA
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
Shift Manager, 08/2008 to 12/2019
Burger King CorporationGirard, OH, Des Moines, IA
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Checked building to confirm maintenance and cleaning met code and regulations.
  • Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
  • Trained and mentored new employees to maximize team performance
Italian & Chinese Express, 03/2011 to 08/2012
HyveeCity, STATE, West Des Moines, IA
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Endorsed products by making recommendations and promoting specials, increasing daily sales by 17%.
  • Inspected kitchen equipment and appliances 3 times per week to verify functional operation.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
Associate of Arts: Culinary Arts, Expected in 07/2009 to DMACC - Ankeny, IA,
GPA:
High School Diploma: , Expected in 07/2006 to Crete Monee High School - Crete, IL,
GPA:
  • 4.0 GPA

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Resume Overview

School Attended

  • DMACC
  • Crete Monee High School

Job Titles Held:

  • Overnight Maintenance Associate
  • Customer Service Associate
  • Shift Manager
  • Italian & Chinese Express

Degrees

  • Associate of Arts
  • High School Diploma

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