I’m a educated young lady that is great in any area you put her in she can multitask and solve difficult problems. She is going to school to become a LPN. But Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Skills
Cleaning
Night audit
Cash handling
Guest services
Guest relations
Commercial cleaning
Host/hostess experience
Front desk
Restaurant management
Stocking
Kitchen management
Office experience
Hotel experience
Event planning
Management
Pricing
Laundry
Certifications and Licenses
CNA
Present
Took a one week cna class completed it and have to take my state exam soon
Responding to Difficult Customers
POS Systems and Ordering Platforms
Building Customer Trust and Loyalty
Upselling Products and Services
Customer Account Management
Cash Register Operations
Issue and Complaint Resolution
Customer Retention Strategies
Courteous with Strong Service Mindset
Order and Refund Processing
Website Navigation
Data Entry and Maintenance
Customer Data Confidentiality
Billing and Payment Processing
Upbeat and Positive Personality
Customer Experience
Member Education
Calm and Professional Under Pressure
Price Changes
Customer Satisfaction
Policy and Procedure Adherence
Inbound and Outbound Calling
Excellent Attention to Detail
Education
Samuel W. Wolfson High SchoolJacksonville, FL, Expected in 06/2020 – –High school diploma: - GPA:
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