Overnight Customer Service Representative resume example

• Representative clean up whole store, checked out costumers, cooked breakfast, opened store, lead and trained new team members
• Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
• Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
• Used cleaners and squeegees to clean windows, glass partitions and mirrors.
• Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
• Trained and assisted new kitchen staff members.
• Maintained food safety and sanitation standards.

Prepared average of 7 menu items per shift.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Reviewed weekly sales ads and monitored price changes.
• Performed cash, card and check transactions to complete customer purchases.