LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

I’m a educated young lady that is great in any area you put her in she can multitask and solve difficult problems. She is going to school to become a LPN. But Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Skills
  • Cleaning
  • Night audit
  • Cash handling
  • Guest services
  • Guest relations
  • Commercial cleaning
  • Host/hostess experience
  • Front desk
  • Restaurant management
  • Stocking
  • Kitchen management
  • Office experience
  • Hotel experience
  • Event planning
  • Management
  • Pricing
  • Laundry
  • Certifications and Licenses
  • CNA
  • Present
  • Took a one week cna class completed it and have to take my state exam soon
  • Responding to Difficult Customers
  • POS Systems and Ordering Platforms
  • Building Customer Trust and Loyalty
  • Upselling Products and Services
  • Customer Account Management
  • Cash Register Operations
  • Issue and Complaint Resolution
  • Customer Retention Strategies
  • Courteous with Strong Service Mindset
  • Order and Refund Processing
  • Website Navigation
  • Data Entry and Maintenance
  • Customer Data Confidentiality
  • Billing and Payment Processing
  • Upbeat and Positive Personality
  • Customer Experience
  • Member Education
  • Calm and Professional Under Pressure
  • Price Changes
  • Customer Satisfaction
  • Policy and Procedure Adherence
  • Inbound and Outbound Calling
  • Excellent Attention to Detail
Education
Samuel W. Wolfson High School Jacksonville, FL, Expected in 06/2020 High school diploma : - GPA :
Certifications
  • CPCT/A - Patient Care Technician/Assistant
  • CNA - Certified Nursing Assistant
Work History
Planet Fitness - Overnight Customer Service Representative
Fuquay Varina, NC, 03/2020 - 04/2021
  • Representative clean up whole store, checked out costumers, cooked breakfast, opened store, lead and trained new team members
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Used cleaners and squeegees to clean windows, glass partitions and mirrors.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Trained and assisted new kitchen staff members.
  • Maintained food safety and sanitation standards.

Prepared average of 7 menu items per shift.

  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reviewed weekly sales ads and monitored price changes.
  • Performed cash, card and check transactions to complete customer purchases.
Moore's Electrical & Mechanical - Customer Service Representative
Goldsboro, NC, 03/2019 - 02/2020
  • Help others that needed extra help with purchasing, cleaning, restocking,
  • Responsible for cashier duties
  • Answered general questions
  • Assisted customers with a warm and professional attitude
  • Assisted customers with self-checkout machine operations.
  • Diagnosed issues with self-checkout machines and manually processed transactions.
  • Described products and services in detail to answer customer questions.
  • Monitored and circulated throughout assigned areas to identify signs of potential security and safety issues.
  • Maintained awareness of product locations to assist customers in finding requested items.
  • Monitored incoming and outgoing guests for signs of suspicious behavior.
  • Engaged with customers and offered assistance upon entry into store.
  • Greeted incoming customers and provided directions to different store locations.
  • Kept entryways clean, neat and free of hazards such as excess water.
  • Backed up cashiers during busy periods and breaks.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Restocked returned items on sales floor to keep shelves, bins and racks replenished for customers.
Olive U Grill - Team Member
Delray Beach, FL, 03/2017 - 12/2018
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Received payments by cash, credit and personal check and remitted correct change.
  • Educated customers on different promotions, spirits and wines to facilitate buying decisions.
  • Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Displayed merchandise by arranging in appealing ways to boost sales.
Kleen Test Products - Picker Packer
Strasburg, OH, 06/2019 - 04/2022
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

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Resume Overview

School Attended

  • Samuel W. Wolfson High School

Job Titles Held:

  • Overnight Customer Service Representative
  • Customer Service Representative
  • Team Member
  • Picker Packer

Degrees

  • High school diploma

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