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overnight bht resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise. Above average knowledge of EHR systems and clinical documentation requirements. Previous COT Case Manager experience.

Skills
  • Microsoft Office Proficient
  • Superior written and oral communication skills
  • Extensive working knowledge of cultural diversity
  • Front desk experience
  • Data collection
  • Continuous improvement
  • Analysis skills
  • Insurance verification
  • Filing
  • Mental Health Petitions
  • Clerical experience
  • Computer literacy
  • Supervising experience
  • Intake
  • Time management
  • EHR systems
  • Computer networking
  • Medical receptionist
  • Social media management
  • Leadership
  • Cashiering
  • Phone etiquette
  • Computer skills
  • Medical terminology
  • Autism Experience
  • Vehicle Operations
  • Road Regulations Knowledge
  • Mobile Booking Apps
  • Legal Considerations
  • Maintenance Service Understanding
  • Cleaning and Sanitizing Surfaces
  • Flexible Days, Hours and Locations
  • Dispatcher Communication
  • Safety Equipment Verification
  • Commercial Drivers License CDL
  • Customer Service
  • Fare and Voucher Collection
  • Schedule Coordination
  • Vehicle Safety and Maintenance
  • Clean Driving Record
  • Efficiency and Time Management
  • Passenger Comfort
  • Federal and State Driving Regulations
  • Dependable and Trustworthy
  • Customer Relationships
  • Time, Mileage and Fuel Tracking
  • Problem-Solving
  • Report Preparation
  • Passenger Reviews or Endorsements
  • First Aid Certification
  • Motorcoach and Bus Operation
  • Valid Driver's License
  • Route Planning and Documentation
  • Special Needs Passengers
  • Communication and Interpersonal Skills
  • Service Referrals
  • Annual Case Reviews
  • Performance Tracking
  • Family Education Programs
  • Program Development
  • Crisis Intervention
  • Resource Identification
  • Case Planning
  • Decision Making
  • Documentation and Reporting
  • Community Outreach
  • Conflict Resolution
  • Home Visits and Inspections
  • Court Mandated Reporter
  • Intervention Plans
  • Client Advocacy
  • Case Needs Assessment
  • Stakeholder Collaboration
  • Relationship Building
  • Interdisciplinary Collaboration
  • Records Management
  • Verbal and Written Communication
  • Case Management Tracking
  • Substance Abuse Prevention
  • Illness Recovery
  • Medical Advocacy
  • Medicaid and Medicare Paperwork
  • Progress Monitoring
  • Policy Advising
  • Service-Oriented
  • Originality and Creativity
  • Rehabilitation Planning
  • Service Access Enhancement
  • Group Session Facilitation
  • Individual Counseling
  • Time Management
  • Worker Supervision
  • Client Needs Assessment
  • Crisis Resolution
  • Service Oriented
  • Support Group Organization
  • Environmental Impediments Management
  • Treatment Plan Modification
  • Abuse and Neglect Investigation
  • Community Health Services
  • Community Resource Referral
  • Dependency Recovery
  • Critical Thinking
  • Patient Evaluation
  • Discharge Planning
  • Food preparation and handling
  • Security monitoring
  • Group facilitation
  • Housekeeping skills
  • Log updating
  • Incident reporting
  • Charting and clinical documentation
  • Relationship building
  • Good work ethic
Experience
Overnight BHT, 02/2023 - Current
Everlast Recovery City, STATE,
  • Documented behavioral incidents to keep accurate records.
  • Complete intake during evening and weekend hours
  • Provides an ongoing safe environment for staff and clients
  • Completes 30 min rounds as required by DHCS
  • Provides a written daily report on 30 minute rounds
  • Provides supervision of self-administration medication program
  • Oversees residential clients
  • Transports clients to and from appointments, meetings, facilities, outings, and other preauthorized
    destinations when applicable (Utilizes company transportation)
  • Instructs and confirms the company's rules and regulations to new admissions (Orientates
    clients)
  • Knowledge and implementation of IMS and ASAM requirements
  • Act as co-facilitator during group substance abuse sessions
  • Build and maintain positive relationships with clients and staff
  • Attends administrative meetings
  • Demonstrates adaptability and flexibility to changes in work environment
  • Assist with upkeep of facility
  • Completes and forwards any Incident Reports and any other safety/risk issues immediately to
    Program Director/Operations Director
Limousine Chauffeur CDL, 10/2018 - 06/2022
Arrange-A-Ride City, STATE,
  • Report to the office or garage daily for work
  • Pick up clients and safely convey them to their destinations
  • Introduce self in a friendly but professional manner to each client
  • Open the door for the client to enter or exit the limo
  • Vacuum clean the interior of the limo and ensure that the external is properly washed and shined before and after each duty
  • Carry out regular inspection on the limo before and after each run
  • Help clients to load and unload their luggage
  • Collect all extra charges from clients when ordered to do so the manager or dispatcher
  • Listen and answer all questions from clients as intelligently as possible
  • Assist guests to get in and out of the car when needed
  • Inspect the limo regularly and perform minor repairs and, maintenance
  • Run errands for guests when necessary
  • We covered in-state and out-of-state charter runs.
Clinical SMI Case Manager Coach, 03/2020 - 04/2021
Terros Health City, STATE,
  • Assumes all the duties of a regular case manager, while training new employees and managing a case management team
  • The lead will act as a clinical coordinator role in the absence of the teams clinical coordinator, as well as conduct and carry oneself as a part of the leadership team.
Clinical SMI Case Manager, 01/2019 - 03/2020
Terros Health City, STATE,
  • Works with persons with SMI and GMH designation
  • Under the Agency's policies and professional requirements, participates as a member of an interdisciplinary clinical team working with individuals diagnosed with Serious Mental Illness, or General Mental Health diagnosis under Court Ordered Treatment
  • Assist clients with identifying treatment and recovery goals and provides supportive services to help clients reach their goals
  • Completes assessments, crisis plans, and individualized service plans and implements services identified
  • Communicates and documents client progress toward their recovery
  • Embraces the recovery philosophy and promotes a safe recovery environment for clients
  • Uses brief clinical interventions, Motivational Interviewing, and supportive listening skills to engage and support clients receiving services
  • Engages and provides direct supports to clients' natural support systems
  • Collaborates with external service providers, including medical providers, to assure best care is provided to clients
  • Works under the direct supervision of the team
  • Clinical Coordinator.
Recovery Support Specialist BTG Transitions, 08/2018 - 01/2019
Terros Health City, STATE,
  • Teaching SMI patients critical life skills to attempt keep them out of or at least decrease the use of hospitals and jails
  • Peer Certified position.
Parent Aide, 11/2017 - 08/2018
Terros Health City, STATE,
  • Gathers information from the referral source about current status of the child and family, such as the child's behavioral health diagnosis, services currently in place, concerns, possible barriers to family receiving the provided services, and the family's goals
  • Establishes and maintains a confidential record for each child/family
  • Facilitates scheduling of visitation(s) between children and their parents, supervises and supports visitation sessions as directed by ACYF and documents observations of the visit
  • Informs the child and family about program services, visitation schedules, duration of services, reporting requirements, and mandated reporter status
  • Uses effective communication skills to elicit information in a non-judgmental or leading format, thereby allowing family to tell their own story
  • Informs the child and family of client rights and responsibilities, confidentiality, and limits of confidentiality
  • Assesses the child and family's resources and determines with the family any need for immediate linkage to resources
  • Begins goal setting and treatment planning with the family on the first visit
  • Includes all applicable family members in the treatment plan development, and service delivery
  • Consults with family members, referral source, and all involved parties regarding the family's strengths and needs, as well as the available resources
  • Uses professional judgment to assess and guide the delivery of quality services to the child, the parents, and the family
  • Works with families in an empathic, professional and objective manner
  • Maintains regular contact with families primarily through supervised visitation and home visits
  • Establishes regular visits and adheres to the requirements of the contract including reporting requirements
  • Provides transportation for children and adults if necessary, in order to facilitate a community referral or accommodate a visitation schedule
  • When transporting young children, ensures that children are in age-appropriate car seats
  • Encourages and models appropriate early childhood practices, parenting skills and behavior management /modification techniques
  • Develops a culturally sensitive rapport and relationship with family and uses that relationship as the basis for working together
  • Focuses on the safety and well-being of the child(ren) in all work with each family
  • Promotes positive parent-child interactions and relationships
  • Ensures all communication promotes respect for the family's values, ideas, suggestions, and priorities
  • Assesses, reports, and documents suspected abuse or neglect to Child Protective Services and/or local law enforcement agency
  • Attends and makes reports to juvenile court and/or to the Child and Family Team (CFT) during CFT meetings
  • Provides information regarding outside services provided by agencies and organizations in the local and extended community
  • Maintains up-to-date knowledge of community resources for families such as, DES benefits, AHCCCS,
  • KidsCare, WIC, SNAP, TANF benefits, Social Security Income, disability benefits, food and furniture bank resources, emergency and transitional housing, low income housing, transportation services, general and special needs parenting resources, education and employment training and services, etc
  • Acts as a coach and mentor to families seeking to obtain services from community agencies, in an effort to assist them through the process and ensure that linkage is made and that the service is appropriate
  • Collaborates and meets with other service providers to coordinate services
  • Uses independent judgment and discretion in setting daily priorities to complete tasks
  • Demonstrates sensitivity to linguistic, cultural, social, economic, individual and role differences among persons and families served
  • Provides services that are family-centered and relationship-based
  • Ensures that paperwork is completed correctly and in a timely fashion
  • Utilizes the CHILDS online database, entering data in an accurate and timely fashion in accordance with CPS requirements and deadlines.
Parent Aide, 12/2015 - 08/2017
Family Service Agency City, STATE,
  • Created written reports with clear documentation of interaction between parents and children
  • Provided support to families to aid in the development of appropriate parenting and life skills
  • Arranged, transported, and supervised visitations between children in out-of-home placements and their parents to promote continued relationships
  • Assisted families with goal setting, planning, and other activities related to home management
  • Provided education and resources for parents on how to access emergency assistance, supports, and community resources
  • Reported incidents of abuse and neglect according to federal, state, and local standards
  • Firefighter Type 2
Education and Training
: Psychology, Expected in
-
Moreno Valley College - Moreno Valley, CA,
GPA:
Status -
: Business Administration, Expected in
-
Phoenix University - Phoenix, AZ,
GPA:
Status -
Certificate of Completion: DCSS State Contracted Case Aide, Expected in 2018
-
Arizona State University - Tucson, AZ,
GPA:
Status -
: Computer Science, Expected in
-
Technical Institute - San Bernardino, CA,
GPA:
Status -
Willing to relocate: Anywhere
Certifications
  • Certified RADT, Everlast Recovery - 2023
,

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Resume Overview

School Attended

  • Moreno Valley College
  • Phoenix University
  • Arizona State University
  • Technical Institute

Job Titles Held:

  • Overnight BHT
  • Limousine Chauffeur CDL
  • Clinical SMI Case Manager Coach
  • Clinical SMI Case Manager
  • Recovery Support Specialist BTG Transitions
  • Parent Aide
  • Parent Aide

Degrees

  • Some College (No Degree)
  • Some College (No Degree)
  • Certificate of Completion
  • Some College (No Degree)

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