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overnight associate resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

A professional from the United States Marine Corps with 4+ years of experience in Supply Administrations who understands the importance of inventory control. Exceptional follow through abilities and detail oriented; able to multi-task with multiple tasks. Experience in working with people of diverse cultures and various economic backgrounds. Also an exemplary Customer Service representative with over 5 years experience in the United States Marine Corps. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits and responsibilities Strengths include administrative management, strategic planning, operations, budgeting and government relations. Highly knowledgeable in ordering, tracking and labeling products. A dependable employee with terrific work ethic and expertise in managing tasks in quick-paced settings, drove customer loyalty by promptly offering assistance and committed to engaging customers and maintaining positive, customer-focused store environment.

Skills
  • WorkReadyNH Certificate
  • National Career Readiness Certificate
  • Quality and Quantity Management
  • Customer Service/ Customer Care
  • International Sales support (USMC trained)
  • Sales Experience
  • Technical Competency
  • Strong written and verbal communication and interpersonal skills
  • Advanced Soft Skills & Customer Focused
  • Complaint resolution
  • Computer and Reporting Skills
  • Project Management: Microsoft Office 365 (Teams; Planner; Project; SharePoint OneNote); Word
  • Information Management: Microsoft Excel; Outlook
  • Instructional & Presentation Design: Zoom for Business; Microsoft PowerPoint; Microsoft Publisher; Movie Studio;
  • Strong Mathematical and Organizational Skills
  • Excellent Administrative Abilities
  • Time-Management/ Self Motivated
  • Strong Work Ethic
  • Detail-Oriented and Punctual
  • Eager and willing to learn
Work History
01/2019 to 01/2023
Overnight Associate Wegmans Food Markets Darien Center, NY, Greenland, NH
  • Positions Held: Pricing Signage Coordinator; Receiver/ Stocker; Onboarding Mentor
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Stamped, attached or changed over 900 price tags per shift on merchandise shelving and updated computerized price list.
  • Maintained inventory and ordered new supplies to meet expected needs.
  • Completed regular cycle counts and inventory audits.
  • Supported promotional plans by updating signage with price changes.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Moved and lifted heavy loads of merchandise using motorized power equipment.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
01/2019 to 01/2020
Pet Caretaker Mars Bloomington, MN, Somersworth, NH
  • Greeted pet owners and performed intakes to go over arrays of available services, outline costs and determine special needs of animals while in care
  • Followed all pet care instructions, including dietary needs and medication regimens.
  • Exercised animals regularly with walks and rigorous play activities, maintains and updates daily log of time spent with dogs for calculating payments, itemizing activities and services provided.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets. Resulted in full-service care for 10 regular customers, including picking up and dropping off animals and client locations.
01/2018 to 01/2019
Starbucks Barista Sage Hospitality Resources, Llp Atlanta, GA, Greenland, NH
  • Pleasantly interacted with over 50 customers daily during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Recommended products based on solid understanding of individual customer needs and preferences.
12/2013 to 01/2018
Supply Technician; Customer Support Representative; Safety Manager United States Marine Corps City, STATE, San Diego, CA
  • Strategic Communications & Consulting Experience
  • Used company troubleshooting resolution to evaluate technical problems while leveraging personal expertise to find appropriate solutions
  • Entered customer interaction details into military software (GCSS) to track requests, document problems and record solutions offered
  • Directed over 30 incoming calls per day to internal personnel and departments, routing to best-qualified entities to respond to callers' needs
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
  • Resulted in effective liaison between customers and internal departments
  • Sustainability Management &, Experience
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Assessed existing sustainability approaches to identify areas in need of greater engagement, improved efficacy and cost reductions
  • Extensive written communication expertise to include writing and editing of publications and materials such as presentations, analysis reports, work instructions, and safety procedures
  • Management consulting experience working with both internal and external clients to ensure strategic objectives are met with full buy-in from all stakeholders.
Education
Expected in 2022 to to
Certification Program Graduate: Medical Billing And Coding
Southern New Hampshire University - Manchester, NH,
GPA:
Expected in 2020 to to
Work Ready NH Certification :
Work Ready NH Program - Somersworth, NH,
GPA:
Expected in 2020 to to
National Career Readiness Certificate:
Work Ready NH Program - Somersworth, NH,
GPA:
Expected in 2018 to to
Safety Management Certification: Safety And Hazmat
United States Marine Corps - San Diego, CA,
GPA:
Expected in 2014 to to
Supply Technician Certification: Supply And Administration
US Marine Corps; Supply And Administration - Jacksonville, NC,
GPA:
Expected in 2013 to to
High School Graduate:
Portsmouth High School - Portsmouth, NH,
GPA:

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Resume Overview

School Attended

  • Southern New Hampshire University
  • Work Ready NH Program
  • Work Ready NH Program
  • United States Marine Corps
  • US Marine Corps; Supply And Administration
  • Portsmouth High School

Job Titles Held:

  • Overnight Associate
  • Pet Caretaker
  • Starbucks Barista
  • Supply Technician; Customer Support Representative; Safety Manager

Degrees

  • Certification Program Graduate
  • Work Ready NH Certification
  • National Career Readiness Certificate
  • Safety Management Certification
  • Supply Technician Certification
  • High School Graduate

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