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Overnight Assistant Manager Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Skills
  • Assistant manager
  • Basic
  • Coaching
  • Customer satisfaction
  • Customer
  • Service
  • Customer service
  • Customer care
  • Merchandising
  • Sales
  • Staffing
  • Payroll management
  • Reservations management
  • Vendor relations
  • Guest assistance
  • Shelf restocking
  • Visual merchandising
  • Key accounts and territory management
  • Contract development and management
  • Issue and conflict resolution
  • Systems and automation applications
  • Lead generation
  • Brand management
  • Capital improvement planning
  • Supervision
  • Clerical
  • Teambuilding
  • Communication
  • Relationship building
  • Fluent in Spanish
  • Time management
  • Quality control analysis
  • Purchasing and planning
  • Personal service
  • Sales and marketing
  • Retail management background
  • Display replenishment
  • Fiscal management
  • Knowledge of all produce
  • Coaching and mentoring
  • Performance improvements
  • Recruiting and hiring
  • Employee development
  • Compensation/benefits administration
  • Customer retention
  • Cross-functional team management
  • Profit and loss accountability
  • Schedule management
  • Cost analysis and savings
  • Supervision and training
  • Display creation
  • Data evaluation
  • Carrier relations
  • Technical writing
  • Friendly, positive attitude
  • Computer skills
  • Flexible
  • People skills
  • Conflict resolution
  • Team management
  • Organizational skills
Experience
Wegmans Food Markets, Inc. - Overnight Assistant Manager
Columbia, MD, 04/2019 - Current
  • Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
  • Implemented training to improve knowledge base of staff and used cross-training methods to maintain productivity during employee absences.
  • Conducted personnel performance appraisals to assess training needs of staff members.
  • Formulated pricing plans by reviewing merchandise activities and determined additional needs for sales promotions.
  • Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
  • Approved contracts and maintained inventories to guarantee availability of merchandise and services.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Strengthened product branding initiatives and coordinated effective marketing campaigns.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Met with each associate to establish realistic monthly sales goals.
  • Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Generated reports to assess performance and make adjustments.
  • Increased customer base and market share by promoting product through diverse channels.
  • Cross-trained in every store role to maximize operational knowledge.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Leveraged market knowledge and leadership ability to help drive profit increases.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
  • Optimized productivity, streamlined program efficiency, and boosted profitability.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Collaborated with Overnight associates to present insurance alternatives as part of comprehensive financial plans.
  • Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Automated office operations, managed client correspondence and tracked records.
  • Led staff meetings for team of 40 to communicate directives.
  • Inputted customer data into workday app system, safeguarding financial and personal information to avoid breaches.
Festival Foods - Grocery DSD Manager
New London, WI, 12/2014 - 04/2019
  • Ensuring that associates are trained in current procedures; Fostering a positive work environment by leading by example; Working to resolve customer care complaints Growing department sales and meeting performance goals Conducting interviews to meet staffing demands for your area.
  • Analyzed employees' skill levels and implemented new techniques to boost staff knowledge.
  • Conducted evaluations of training courses to uncover areas in need of improvement.
  • Created testing and evaluation procedures to assess performance before, during and after training sessions.
  • Maintained corporate responsibility by staying up-to-date with laws affecting human resource training programs.
  • Oversaw training courses and promotional paths for professionals and leaders.
  • Analyzed each department's training needs and developed new training programs based upon data collected.
  • Led training classes and recorded instruction for later use.
  • Monitored training costs to maintain training budget.
  • Monitored team leader incentive and motivational programs.
  • Created effective training course objectives, course content and all materials.
  • Presented training information via role playing, simulations and team exercises.
  • Effectively trained instructors and supervisors on techniques for managing employees.
  • Delivered training material to diverse audiences of both blue and white-collar professionals.
  • Managed training calendar for entire fiscal year, including setting course plans, training spaces and department rotations.
  • Facilitated training on benefits, FMLA and CFRA, new employee orientation and performance appraisals.
  • Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
  • Designed training modules implementing strategic business practices and organizational behavior training concepts.
  • Determined course objectives and found or wrote course materials to cover topics.
  • Mentored team members to succeed and advance within department and company.
  • Reduced process lags and effectively trained team members on best practices and protocol.
Walmart Supercenter - Produce department manager
City, STATE, 10/2014 - 12/2014
  • Ensuring that associates are trained in current procedures; Fostering a positive work environment by leading by example;.
  • Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Assisted customers with produce questions and special orders.
  • Drove consistent grocery sales with effective merchandising and promotions implementation.
  • Received produce deliveries and unloaded produce.
  • Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
  • Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
  • Participated in quarterly inventory counts and conducted inventories.
  • Provided clear, attractive and consistent signage.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Planned attractive displays, replenishing purchased items to maintain eye-catching appearance.
  • Trimmed, washed and bundled produce.
  • Priced produce to achieve margin and sales goals while maintaining competitive pricing profile.
  • Lead by example and took responsibility for all actions drive culture of performance excellence.
  • Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
  • Maintained department equipment and advised general manager of equipment repair needs.
  • Replenished, rotated and culled displays several times daily.
  • Leveraged ERP software to coordinate and enhance inventory delivery.
  • Conducted performance evaluations and recommended pay increases within department's budget.
Education and Training
Harrisburg University Of Science And Technology Harrisburg, PA Expected in 05/2015 Associate of Science : Computer And Information Sciences - GPA :
  • 3.8 GPA
Georgia State University Atlanta, GA Expected in 12/2021 Bachelor of Arts : History - GPA :
  • Magna cum laude graduate
  • Dean's List Honoree 2020
Reference
  • Justin Walton (404)-839-3975
  • Shaw Lee (470)-447-5040
  • Nick Lucius (404)-512-2882
  • Terrace Long (770)-899-3646

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Resume Strength

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  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Harrisburg University Of Science And Technology
  • Georgia State University
Job Titles Held:
  • Overnight Assistant Manager
  • Grocery DSD Manager
  • Produce department manager
Degrees
  • Associate of Science
  • Bachelor of Arts

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