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Over Night Stocker Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Personable and dedicated Customer Service Representative with extensive experience in Customer Care/Service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Operation Monitoring
  • Storage Organization
  • Merchandising
  • MS Word, Excel, Outlook Collaborate with different departments work on Power Points Presentations
  • Learning Strategies
  • Answering multi-line phone systems
  • Organized meetings, ca;enders, filing reports
  • Data entry
  • Cashier
  • Invoicing
  • Retail
  • Food handling
  • Receptionist, Secretarial, and front office
  • Shipping and Receiving
  • Pallet Jack Operation
  • Display Set-Up
  • Store Merchandising
  • Forklift Operation
  • Machinery
  • Cash Register Operation
  • Product Knowledge
  • Packaging
  • Sorting
  • Shelving
  • Item Location
  • Refunds Exchanges and Adjustments
  • Processing Item Returns
  • Customer Contact
  • Scanners
  • Loss Control
  • Hand Trucks
  • Speaking
  • Reading Comprehension
  • Monitoring
  • Email Software
Education and Training
Waipahu High School Waipahu, HI Expected in 06/1997 High School Diploma : - GPA :
Certifications
  • Certified Trainer
Experience
H-E-B - Over Night Stocker
Leander, TX, 08/2014 - 08/2016
  • Prepared products for sales floor by adding tags and readying pallets or restocking.
  • Updated signage to reflect current prices and help promote target merchandise.
  • Assisted customers based on currently available product, promotional and policy information.
  • Reviewed current planograms and end cap placements to properly merchandise items.
  • Verified invoices against delivered merchandise to check shipment accuracy.
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Reset merchandise throughout assigned section to give shelves and racks professional appeal.
  • Assessed floor displays to determine which merchandise required restocking.
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
  • Picked up all boxes and related trash from sales floor.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Secured products when transporting to different areas of store to prevent merchandise damage.
  • Removed outdated and overripe items from stock to eliminate health risks.
  • Used Walmart's Retail Link Point of Sale data system to locate merchandise in inventory for shelf restocking.
  • Used scanner and printer equipment to pull items from stock and add to store shelves and bins.
  • Participated in year-end inventory and cycle counts.
  • Loaded and unloaded 1-2 delivery trucks or vans to maintain store's inventory.
Hawaii Staffing Agency - Customer Service Lead/Supervisor
City, STATE, 08/2005 - 05/2011
  • Addressed and mitigated escalated situations to meet organizational objectives and drive customer satisfaction ratings.
  • Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Provided customer service and issue resolution to increase QA satisfaction levels.
  • Reviewed customer interactions and activity reports to identify and address concerns.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Evaluated and authenticated returns, exchanges and voids.
  • Supervised over 100 customer service calls per week to track support issues and improve operating procedures.
  • Addressed customer inquiries to increase customer satisfaction ratings.
  • Directed 10-15 enterprise customer support team members and leveraged data analytics to identify areas of improvement and accountability.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Assessed team member performances, delivering one-on-one coaching to promote better service.
Amazon - FC Sortation Associate
City, STATE, 10/2017 - Present
  • Sorted packages into delivery routes by factors such as size, weight and destination.
  • Met demanding performance targets by working efficiently and backing up fulfillment team members.
  • Pallet Jack, Order picker/picking, reach truck, delivery driver experience, RF scanner.
  • Warehouse management
Accomplishments
  • Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions.Assisted customers over the phone regarding store operations, product, promotions and orders.

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83Good

Resume Strength

  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Waipahu High School
Job Titles Held:
  • Over Night Stocker
  • Customer Service Lead/Supervisor
  • FC Sortation Associate
Degrees
  • High School Diploma

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