outside claims adjuster resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Field Claims Adjuster and previous Allstate Agent Owner bringing 10+ years of experience meeting customer needs. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Obtained my North Carolina Adjuster’s license after being an Allstate Agent/Owner for 9 years. Looking for employment as a Field Claims Adjuster. Detail-oriented in P & C and versed in researching and understanding the policy jackets, would love to share my 10+ years of experience and knowledge to contribute to a team through hard work. Eager to learn, grow and excel in the claims process while resolving complex issues on behalf of the company. I have helped the claims adjusters in both auto, property and CAT claims. I love the insurance industry and I love making the policy holder whole again during the claims process.

  • Pilot Adjuster claims college
  • Hail and wind damage certified
  • State Farm Certified
  • Xactimate training
  • North Carolina (home state)Claims Adjuster License
  • South Carolina, Alabama, Mississippi, Louisiana, Florida, (GA in progress)
  • Advanced computer skills
  • Risk management
  • Scheduling
  • Relationship building
  • Strategic Planning
  • Verbal and written communication
  • Policy Investigations
  • Insurance Policy Coverage Knowledge
  • Familiar with Fraud Statutes
  • Highly motivated
Work History
Outside Claims Adjuster, 08/2020 - Current
John L. Scott Real Estate Bothell, WA,

Outside/Field Adjuster with experience working claims related to Hurricane Laura in Lake Charles LA. 33 claims and 4 losses and Fort Worth TX - 30 Freeze (water) claims. Worked for Allstate and State Farm.

  • Scope each home thoroughly
  • Write up scope
  • Complete Xactimate
  • Contact customer
  • Reconciled data in direct collection system with accounting system to address discrepancies.
  • Maintained contact with claimants and claims administration
  • Close claim
Agent/Owner/Operator, 06/2011 - 06/2020
Allstate Insurance City, STATE,
  • Ability to communicated verified and authorized status updates with Allstate to facilitate decision-making for customers admissions and insurance coverage
  • Collaborated with claims department to resolve claims
  • Review outstanding claims and work with adjusters to complete projects on time
  • Coordinated with contractors to resolve payer issues
  • Communicated effectively with claims agents to quickly resolve their losses
  • Track claims process from start to finish
  • Work directly with adjusters about homeowners that request supplemental checks
  • Set, enforce and optimize internal policies to maintain efficiency and responsiveness
  • Determined best courses of action for service based agency on regional market trends and demands
  • Provided elite customer service to over 700 customers by resolving problems and calmly responding to their situations.
Real Estate Agent, 09/2007 - 06/2019
Independent City, STATE,
  • Communicated and managing 200 clients daily to understand property needs and preferences
  • Used M.L.S to develop and maintain list of properties suited to different needs and budgets
  • Promoted sales of properties through advertisements, open houses and online advertising.
  • Created and prepare documents such as closing statements and purchase agreements
  • Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes
  • Compared properties with similar sold properties to determine competitive market prices
  • Measure homes to make sure square footage was accurate
  • Ensured that all clients looking to sell or buy were aware of current market conditions, legal requirements, pricing and mortgages
High School Diploma: , Expected in 05/1987
Citronelle High School - Citronelle, AL
Status -
No Degree: Business , Expected in
Western Alabama University - Livingston, AL,
Status -
  • Adjuster License
  • State Farm Certified
  • Wind and Hail Certified
  • Life and Health License
  • Mutual Funds Series 6 and 63

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Resume Overview

School Attended

  • Citronelle High School
  • Western Alabama University

Job Titles Held:

  • Outside Claims Adjuster
  • Agent/Owner/Operator
  • Real Estate Agent


  • High School Diploma
  • No Degree

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