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outreach specialist resume example with 14+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Resourceful Master's level Clinician with 14 years of experience coordinating and monitoring clinical and case management activities. Develops and executes mental health strategies and action plans based on agency objectives and priorities with the goal of increasing the clients visibility. Strong focus on therapy, resource management, and data and analytics to drive targeted activities and return on growth efforts.

Skills
  • Public Relations
  • Community Events
  • Relationship Management
  • Teambuilding
  • Adaptability
  • Training & Development
  • Critical thinking
  • Conflict resolution
  • Customer service
  • Microsoft Office
  • Leadership
  • Planning and Coordination
Work History
04/2016 to Current
Outreach Specialist Landmark Health Westfield, NY,
  • Responsible for providing direct outreach, escort, and referral services for all homeless individuals encountered in the field during my shift.
  • Responsible for recording and maintaining accurate statistical data on all individuals encountered and referred as well as case-record management of all clients receiving long-term services.
  • Provide emergency first aid/CPR assistance when needed.
  • Recognize the signs and symptoms of mental health and substance abuse issues and gain a working knowledge of all available services.
  • Participate in case conferences with clients as needed.
  • Participate in staff conferences with other treatment team members to review treatment progress of selected clients.
  • Responsible for accessing screening and interviewing clients for admission into program.
  • Deliver presentations to interested groups and answers wide-ranging questions about available offerings.
  • Pre-qualify individuals for services by collecting and verifying applicants' personal, financial and employment histories.
  • Record, transcribe and maintain confidential client information into applicant tracking system and database.
  • Offers personalized support to individuals needing housing services, helping connect each with available resources and relevant team members.
  • Collaborate with various companies and government entities to shape approaches and leveraged trends in local marketplaces and industries.
  • Disseminated critical information to homeless groups to take advantage of programs such as case management and housing.
  • Maintains positive relationships with homeless consumers and regularly reaches out to offer assistance to individuals.
  • Develops relationships with case managers to effectively handle all discrepancies.
08/2012 to Current
Mental Health Counselor Emerson Hospital Waltham, MA,
  • Precept under the supervision of an LCSW
  • Counsels clients in crisis on a weekly/daily basis in a residential environment.
  • Assesses the needs of clients in an individual and group setting focusing on activities of daily living skills, medication and money management.
  • Assist client transition out of supported living and into permanent independent living, including transition leases to their names & independent living accommodations.
  • Used advanced counseling skills and evidence-based practices to establish goals and treatment plans with patients.
  • Led counseling group to discuss topics such as anger management and relationship issues.
  • Consulted with and trained highly skilled mental health and medical staff.
  • Kept abreast of new and developing information in mental health field by attending professional conferences and workshops.
  • Presented case history material to review and discuss with other staff members.
  • Utilized motivational interviewing to support clients in meeting therapeutic goals.
  • Documented psychiatric services and responses to treatment in patient case files.
  • Completed one-on-one counseling with broad range of clients suffering from intellectual developmental disabilities, mental illness, medical diseases and substance issues.
  • Applied array of different methodologies to assist patients with therapy.
  • Observed and monitored client behavior data sheet and responses to treatment.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
  • Trained in substance abuse, co-occurring disorders and effects of employment and housing issues on mental health.
  • Delivered client assessments for those struggling with addiction or relationship issues and implemented strategies based on client needs.
08/2007 to Current
Outreach Specialist Landmark Health Attleboro, MA,
  • Responsible for providing direct outreach, escort, and referral services for all homeless individuals engaged in the field.
  • Trained in Opioid overdose prevention including the use of Naloxone.
  • Participate in case conferences with clients as needed.
  • Pre-qualified individuals for services by collecting and verifying applicants' personal, financial and employment histories.
  • Records, transcribes and maintains confidential client information into applicant tracking system and database.
  • Offers personalized support to individuals needing homeless services, helping connect each with available resources and relevant team members.
  • Collaborates with DHS senior leadership to execute temporary and long-term housing.
  • Maintains positive relationships with homeless consumers and regularly reaches out to offer assistance to individuals.
  • Developed relationships with case managers to effectively handle all discrepancies.
08/2015 to 03/2016
Mental Health Case Manager Volunteers Of America - Minnesota & Wisconsin Minneapolis, MN,
  • Conducted initial intake interviews and assessments for all new homeless clients.
  • Established a case file with all signed forms
  • Conducted Independent Living Plan (ILP) meetings with clients per program regulation
  • Documented all referrals and contacts on behalf of clients.
  • Applied evidence-based techniques such as behavioral activation, problem-solving treatment and motivational interviewing to support behavioral interventions.
  • Managed over 15/20 clients while monitoring and evaluating ILPs.
  • Recorded clients progress and treatment recommendations in Cares management system to be shared with medical providers, psychiatric consultant and other treating providers.
  • Utilized positive uncertainty and multi-systemic family systems therapy to encourage clients and help to handle ambiguity, accept inconsistencies and trust intuition in decision-making.
  • Completed one-on-one counseling with broad range of clients suffering from substance abuse and mental diseases and issues.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
Education
Expected in 05/2013
Master of Science: Mental Health Counseling
Mercy College - Bronx, NY,
GPA:
Expected in 05/2007
Bachelor of Science: Criminal Justice
Mercy College - Bronx, NY,
GPA:
Certifications
  • Opioid Overdose Training - February 2021
  • Foundations of Motivational Interviewing - March 2018
  • Stages of Change: Helping People Change Behavior - May 2012
  • Trauma and Its Aftermath - January 2011
  • Using Stages of Change to Address Substance Abuse - February 2010
  • Anticipating and Managing Conflict and Crisis - May 2010
  • Crisis and Conflict: Psychiatric Crisis - February 2009

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Resume Overview

School Attended

  • Mercy College
  • Mercy College

Job Titles Held:

  • Outreach Specialist
  • Mental Health Counselor
  • Outreach Specialist
  • Mental Health Case Manager

Degrees

  • Master of Science
  • Bachelor of Science

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