Energetic management professional versed in business management, finance and sales. Experienced Office Manager with the ability to develop and nurture long-term relationships. Organized and diligent with strong background in sales, planning, budgeting and staffing. Brings strong presentation, analytical and problem solving skills. Innovative individual defined by ability to rapidly understand new technologies and gain new skill sets, seeking to bring an understanding of changing business principles and processes.
Create and assist with the preparation of referral requests
Verify eligibility, benefits, and requests any needed clinical notes
Accurately complete or forward referral of next steps
Ensure that all referral policies and procedures are followed as required to meet all contractual, regulatory and federal requirements
Research and process incoming referral requests received via fax or system generated
Check Health Plan eligibility and benefits as needed
Gather clinical notes and Health Plan criteria as needed
Assist providers, patients, other departments regarding issues related to referrals
Scan and attach faxed clinical information
04/2003 to 07/2015
Office ManagerAthenahealth Inc. – Austin, TX,
Oversee database management of lead systems and lead trackers using CRM software.
Developed, managed, and implemented marketing approach and strategies to potential clients by utilizing mailings and phone solicitations; making presentations to groups at company-sponsored gatherings and speaking publicly to community groups on the subject of financial well-being.
Worked collaboratively with the underwriters and processors of different insurance companies to ensure data and information gathered from prospective clients are complete and accurate.
Installed bookkeeping systems and resolved system problems.
Trained and supported users during new software systems implementations and upgrades.
Ensured that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.
Prepared invoices, reports, memos, letters, financial statements, and other documents using word processing or spreadsheet, database or presentation software.
Identified staff vacancies and recruit, interview and select applicants.
Managed employee payroll, open, sort, and distribute incoming correspondence including faxes and emails.
04/2014 to 11/2014
InternQurate Retail Group – Chesapeake, VA,
Integrated into the day-to-day operation of the hospital and its clinics by observing and shadowing the Executive Director upon administering her department as she exemplifies a wide set of skills and knowledge in long term planning, development of operating budgets, and creation of an overall system for efficient delivery of medical services.
Conducted an analysis on the possibility of outsourcing a call center for the hospital's outpatient clinics in order to address its current issues on improving both internal and external customer satisfaction through improved access.
Produced reports using data gathered from other children's hospitals that utilize call center initiatives.
Developed a Business Case that presented the results of the analysis that features both the advantages and disadvantages of outsourcing a call center and included an ROI computation for the said project.
09/2000 to 04/2003
Area ManagerCna Financial Corp. – Warren, NJ,
Provided overall restaurant direction to the management team in carrying out on a day-to-day basis the efficient operation of each restaurant unit in order to achieve long term sales optimum profit and total customer satisfaction.
Provided an organized system of leasing, monitoring, and influencing to lead and drive results that positively influence performance of each restaurant in the achievement of goals.
Enhanced and developed staff's people skills through proper use of effective communication and leadership skills to get the best possible effort and productivity from each restaurant team.
Initiated negotiations regarding vendor contracts and kept updated records of contracts.
Developed a strategic plan to market and increase visibility to prospective and existing customers resulting in increased revenue of over 100%.
05/1999 to 09/2000
Operations ConsultantMcDonalds Inc. – City, STATE,
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Handled multiple number of restaurants and ensured that key areas of operations, specifically Quality, Service, Cleanliness, Sales, and Profitability in these restaurants are in place.
Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
Trained the Restaurant Managers in hiring and training people for their restaurants.
Developed and equipped the Restaurant Managers with the ability to relate the effects of store operations with the financial results of Profit and Loss Statements.
Guided the Restaurant Managers in identifying areas of opportunities in each of their restaurants and come up with action plans and marketing plans for their restaurants to ensure an annual sales growth of at least 10%.
Education and Training
Expected in 2014
B.S: Health Care Management Concordia University - Irvine, California GPA:
Completed Coursework in the Following Areas:
Introduction to Health Care Administration
Marketing and Strategic Planning for Health Care Organizations
Legal Aspects of Health Care
Introduction to Quality Management
Financial Management of Health Care Organizations
Economical, Social and Political Issues in Health Care
Health Information Systems
Human Resources Management in Health Care
Leadership and Direction in the Administration of Health Services
Certifications
State of California Licensed Health and Life Insurance Agent
Covered California Certified Insurance Agent
Professional Affiliations
Member of the American College of Health Care Executives (ACHE)
Member of the Health Care Executives of Southern California (HCE)
Committee member and Technical Support on the Board of Governor's Study Group (2013 - 2014)
Skills
MS Office Suite (Excel, Outlook, Word, Power Point)
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
