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Outpatient Service Center Coordinator Resume Example

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OUTPATIENT SERVICE CENTER COORDINATOR
Professional Summary

An organized professional with 30 years experience in a healthcare setting via the public and private sector with experience in program planning, educating, training, and supervising staff on various projects.


Completed an Administrator Training program (AIT); learned all aspects of the health facility operations which included direct interaction with residents and their families, staff in all departments, involved with the governing board, exposure to organizational policy and financing, and community involvement.


Experience serving the needs of internal and external customers in a fast paced environment. Strong interpersonal, written, and verbal communicator who can deliver effective presentations and maintain collaborative relationships. Equally comfortable collaborating in a team effort, working independently, or directing others. Ability to cultivate relationships with diverse groups.

Professional Experience
Outpatient Service Center Coordinator 01/2011 to Current Labcorp Columbus, Ohio
  • Responsible for coordination and oversight of activities of Patient Service Center.
  • Interrelate with the Patient Service Center staff, supervisor and management, and laboratory staff and clients to ensure optimal operation of the Patient Service Center.
  • Perform phlebotomy and specimen processing procedures.
  • Exhibit proficiency in blood collections by venipuncture and capillary technique from patients of all age groups, and paternity collections.
  • Possess the ability and skills necessary to provide orientation and training for patient technicians.
Medical Assistance Instructor 04/2009 to 07/2013 Everest Institute Columbus, Ohio
  • Taught multiple classes in the school's medical assisting program.
  • Developed appropriate curriculum and course syllabuses.
  • Utilized textbooks combined with practical applications in lab settings.
  • Administered proctored and graded examinations.
  • Taught courses in medical records documentation, handling lab report, anatomy and physiology, computer, medical terminology, and taking vital signs on patients.
  • Networked in the medical community to arrange for internships for students.
  • Trained students in CPR and First Aid.
Administrator in Training 10/2008 to 03/2009 Columbus Colony Nursing Home Westerville, Ohio
  • Gained insight and experience into managerial, ethical and professional responsibilities involved in providing quality long-term care.
  • Increased knowledge of external factors which impact upon long term care facilities: Community organizations, regulations, reimbursement constraints, survey procedures and public attitudes.
  • Aided Administrator in calculating the cost and comparison of contracts for oxygen, waste management, environmental, transportation services and, food services.
  • Familiar with American Data Electronic Chart System (ECS) Attended ECS seminar focused on Medicare billing, payment system, and Medicare, Medicaid auditing.
  • Participated in Competitive Analysis of surrounding nursing homes. Investigating strengths, weaknesses, and ideas that could be adapted to our organization.
  • Created a quality improvement program focused on staff education.
Technical Laboratory Assistant 04/2004 to 12/2007 Riverside Methodist Hospital Columbus, Ohio
  • Provided phlebotomy services in response to internal requisitions to include; ordered lab test by physicians, conferred with patients to obtain information for laboratory records, explained procedures, and addressed patient concerns.
  • Performed daily phlebotomy duties to include: specimen collection, delivered specimen samples to departments, documentation/charting, followed practices and procedures.
  • Performed laboratory computer operations i.e., charting.
  • Facilitated training for employees and students.
Outpatient Services Center Coordinator 10/1990 to 04/2004 Tri-Point Medical Center Concord, Ohio
  • Responsible for coordination and oversight of activities of Patient Service Center.
  • Interrelate with the Patient Service Center staff, supervisor and management, and laboratory staff and clients to ensure optimal operation of the Patient Service Center.
  • Perform phlebotomy and specimen processing procedures.
  • Exhibit proficiency in blood collections by venipuncture and capillary technique from patients of all age groups, and paternity collections.
  • Possess the ability and skills necessary to provide orientation and training for patient technicians.
  • Assisted in relocating, opening new patient services centers in the community.
  • Ensured daily work of the Patient Service Centers is completed accurately and on time.
  • Maintained a safe and professional environment for patients, clients, and employees.
  • Responsible for training, coaching, and providing input on the performance evaluation of the phlebotomists.
Education and Training
Master of Science: Healthcare Administration University of Phoenix Healthcare Administration
Bachelor of Science: Healthcare Services University of Phoenix Healthcare Services
Skills
auditing, billing, coaching, Competitive Analysis, computer operations i, contracts, CPR, clients, documentation, First Aid, managerial, medical terminology, nursing, phlebotomy, quality, quality improvement, supervisor, transportation
Professional Affiliations

Hospital Safety Council, Riverside Hospital


Council Committee, Lake Hospital Mentor Clinic


CPR., First Aid

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Resume Overview

Companies Worked For:

  • Labcorp
  • Everest Institute
  • Columbus Colony Nursing Home
  • Riverside Methodist Hospital
  • Tri-Point Medical Center

School Attended

  • University of Phoenix

Job Titles Held:

  • Outpatient Service Center Coordinator
  • Medical Assistance Instructor
  • Administrator in Training
  • Technical Laboratory Assistant
  • Outpatient Services Center Coordinator

Degrees

  • Master of Science : Healthcare Administration
    Bachelor of Science : Healthcare Services

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