Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Have many years of experience in Customer Service and been working in the medical field the past few years. Helped parents run a grocery store and gas station business on the reservation. Handled payroll, the books, and business-savvy. I am hardworking, flexible, personable, positive, skilled, adaptable and highly motivated.
Skills
Multi-task management
Telephone skills
Computer proficiency
Typing
Microsoft skills
Outpatient Coding (ED, radiology, infusion, OB)
Adaptive team player
Customer Service experience
Active listening skills
Energetic work attitude
Organizational skills
Confidentiality of patient information
Experience
Outpatient Coder07/2017 to CurrentSouthwest Memorial HospitalCortez, CO Recorded and filed patient data and medical records. Carefully reviewed medical records for accuracy and completion as required by insurance companies. Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses. Demonstrated analytical and problem-solving ability by addressing barriers to receiving and validating accurate medical diagnosis information.
Housekeeper10/2015 to 07/2017Southwest Memorial HospitalCortez, CO
Cleaned rooms to the satisfaction of all patients. Swept and vacuumed floors, hallways and stairwells. Removed trash and dirty linens from rooms, departments, and other carts. Informed supervisor when supplies were low.
Hand dusted and wiped clean furniture, fixtures and window sills. Dusted ceiling air conditioning diffusers and ventilation systems. Stocked toilet tissue and paper towels, as well as other restroom supplies. Cleaned and returned vacant rooms to patient-ready status.
Handled bio-hazards and trash compactors to dispose of garbage.
Helped management with computer work, paperwork, and projects.
Trained new employees.
Housekeeper10/2015 to 07/2017Southwest Memorial HospitalCortez, CO
Cleaned rooms to the satisfaction of all patients. Swept and vacuumed floors, hallways and stairwells. Removed trash and dirty linens from rooms, departments, and other carts.
Informed supervisor when supplies were low.
Hand dusted and wiped clean furniture, fixtures and window sills. Dusted ceiling air conditioning diffusers and ventilation systems. Stocked toilet tissue and paper towels, as well as other restroom supplies. Cleaned and returned vacant rooms to occupant-ready status. Handled bio-hazards and trash compactors to dispose of garbage.
Helped management with computer work, paperwork, and projects.
Trained new employees.
Waitress09/2013 to 07/2015J Fargo's Family Dining & Micro BreweryCortez, CO
Recorded customer orders and repeated them back in a clear, understandable manner. Promptly reported complaints to a member of the management team. Up-sold additional menu items, beverages and desserts to increase restaurant profits. Resolved guest complaints promptly and professionally. Maintained a neat, well groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry that met company standards. Performed general maintenance duties, including mopping floors, washing dishes, wiping counter tops, rolling silverware, and taking apart the salad station. Quickly and efficiently processed payments and made accurate change.
Handled the cash register and counting the safe during supervisor shifts.
Trained new employees and helped them learn the (POS) computer system.
Opened and closed the establishment to management standards.
Customer Service Retail Sales Associate02/2012 to 07/2013Flat Belly OrganicsCortez, CO
Opened and closed the store, which included counting cash drawers and making bank deposits. Answered customers' questions and addressed problems and complaints in person and via phone. Helped customers select products that best fit their needs. Maintained visually appealing and effective displays for the entire store. Kept the showroom clean and maintained neat, orderly product displays. Stocked shelves and carried merchandise out on the floor for customers.
