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Outpatient & Ambulatory Care Office Supervisor Resume Example

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AH
OUTPATIENT & AMBULATORY CARE OFFICE SUPERVISOR
Summary

Hardworking and motivated management professional with a 22-year record of success in the medical industry and solid history balancing team performance, customer service, and business objectives. Detail-oriented and passionate about facilitating excellent employee and patient experiences.

Skills
  • Administrative
  • Mentoring and coaching
  • Strong Communication skills
  • Conflict resolution
  • Problem solver
  • Client relations
  • Excellent Customer service skills
  • Detail-oriented
  • Dependable and reliable
  • Excellent multi-tasker
  • Process improvement
  • Budgets
  • Extensive Insurance Knowledge
  • Scheduling
  • Extensive knowledge of referral process
  • Payroll- Kronos- SAP
  • Extensive Occupational Medicine knowledge
  • EPIC
Experience
Munson Medical Center | Grayling , MIOutpatient & Ambulatory Care Office Supervisor06/2017 - Current
  • Managed front office activities, including customer service, patient appointment management, referrals, billing and collections, and office administration.
  • Liaison between UMC Community Partners, including UNLV, LVMPD, Clark County and other entities.
  • Coached and mentored staff members by offering constructive feedback and asking about long-term career growth goals.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Scheduled patients according to availability, urgency and insurance authorization guidelines.
  • Counseled patients on an ongoing basis to assist with challenges.
  • Mediated issues between employees
  • Inspired and motivated team members.
  • Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
  • Mentored new employees in their respective roles and delivered constructive feedback to increase understanding of job duties.
  • Collaborated with program administrators in preparation of budget and development of program policy goals and initiatives.
  • Conducted research, compiled and typed statisticalreports, synthesized information and provided excellent communication to disseminate information throughout the organization.
  • Worked with senior project leaders to create project scopes and implement roadmaps.
University Medical Center | City , STATESECRETARY/ADMINISTRATIVE ASSISTANT01/2004 - 06/2017
  • Over 13 years' experience successfully providing administrative and secretarial support to the ambulatory care department and county entities.
  • Solid experience in Ambulatory Care, Occupational Medicine and Employee Health.
  • Strong background in client relations.
  • Well-developed communication and customer service skills.
  • Proven ability to work independently, manage multiple assignments and meet tight deadlines.
  • Self-motivated, proactive problem solver.
  • Hands-on team member who is known for going the extra mile, strong customer service and communication skills.
  • Skilled in problem solving, conflict resolution; addresses and handles matters independently.
  • Assists clinical manager with daily activities for three UMC Ambulatory Care Centers throughout the valley.
  • Liaison between UMC, government/county officials and community groups.
  • Skilled in doing payroll efficiently for over 100 employees;.
  • Skilled in FMLA, disability and workman's comp paperwork for employees and patients.
  • Experience in annual budget review and participant in new hire interview process.
  • Experienced in tracking and monitoring expenses; writing reports such as statistical and performance improvement reports.
  • Experienced with Occ Med accounts, clientele, workman's' comp, and Employee Health involving all procedures entailed within the departments.
  • Highly proficient in: Microsoft Word, Excel, Spreadsheets, Power Point, Outlook, Adobe, AS400, Centaurus, SAP Super User, Kronos, Visionware, Vital Works McKesson, HEMM, SQL-Employee Health Software Program.
University Medical Center | City , STATEADMISSIONS REPRESENTATIVE06/1998 - 01/2004
  • Lead Admission Rep- trained, coached and mentored staff.
  • Quick Care and Primary Care Experience.
  • Admitted patients, patient scheduling- including patients for physicals department and primary care.
  • Proficient in insurance: Medicare, Medicaid, HMO, Worker's Compensation.
  • Experienced in referrals and prior authorization, billing, and ICD-9 coding.
Education and Training
Grand Canyon University | City, StateMaster of Science in Mental Health And WellnessExpected in 03/2021
University of Phoenix | CityBACHELORS OF SCIENCE in Business Management02/2018

Sigma Beta Delta Honor Society 2017

College of Southern Nevada | City, StateAssociate of Arts And Sciences in Psychology2005
Allan Hancock College | City, StateNURSING ASSISTANCE LICENSE1994
Allan Hancock College | City, StateHOME HEALTH AIDE LICENSE1994
Activities and Honors

University of Phoenix Chapter of the International Business Honor Society, Sigma Beta Delta (SBD/ΣΒΔ)

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

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Resume Overview

School Attended

  • Grand Canyon University
  • University of Phoenix
  • College of Southern Nevada
  • Allan Hancock College

Job Titles Held:

  • Outpatient & Ambulatory Care Office Supervisor
  • SECRETARY/ADMINISTRATIVE ASSISTANT
  • ADMISSIONS REPRESENTATIVE

Degrees

  • Master of Science in Mental Health And Wellness
    BACHELORS OF SCIENCE in Business Management
    Associate of Arts And Sciences in Psychology
    NURSING ASSISTANCE LICENSE
    HOME HEALTH AIDE LICENSE

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