Outpatient & Ambulatory Care Office Supervisor Resume Example
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OUTPATIENT & AMBULATORY CARE OFFICE SUPERVISOR
Summary
Hardworking and motivated management professional with a 22-year record of success in the medical industry and solid history balancing team performance, customer service, and business objectives. Detail-oriented and passionate about facilitating excellent employee and patient experiences.
Skills
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Experience
Munson Medical Center | Grayling , MIOutpatient & Ambulatory Care Office Supervisor06/2017 - Current
- Managed front office activities, including customer service, patient appointment management, referrals, billing and collections, and office administration.
- Liaison between UMC Community Partners, including UNLV, LVMPD, Clark County and other entities.
- Coached and mentored staff members by offering constructive feedback and asking about long-term career growth goals.
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Counseled patients on an ongoing basis to assist with challenges.
- Mediated issues between employees
- Inspired and motivated team members.
- Evaluated and identified ineffective workflow processes, implements solutions to improve productivity and personnel performance.
- Mentored new employees in their respective roles and delivered constructive feedback to increase understanding of job duties.
- Collaborated with program administrators in preparation of budget and development of program policy goals and initiatives.
- Conducted research, compiled and typed statisticalreports, synthesized information and provided excellent communication to disseminate information throughout the organization.
- Worked with senior project leaders to create project scopes and implement roadmaps.
University Medical Center | City , STATESECRETARY/ADMINISTRATIVE ASSISTANT01/2004 - 06/2017
- Over 13 years' experience successfully providing administrative and secretarial support to the ambulatory care department and county entities.
- Solid experience in Ambulatory Care, Occupational Medicine and Employee Health.
- Strong background in client relations.
- Well-developed communication and customer service skills.
- Proven ability to work independently, manage multiple assignments and meet tight deadlines.
- Self-motivated, proactive problem solver.
- Hands-on team member who is known for going the extra mile, strong customer service and communication skills.
- Skilled in problem solving, conflict resolution; addresses and handles matters independently.
- Assists clinical manager with daily activities for three UMC Ambulatory Care Centers throughout the valley.
- Liaison between UMC, government/county officials and community groups.
- Skilled in doing payroll efficiently for over 100 employees;.
- Skilled in FMLA, disability and workman's comp paperwork for employees and patients.
- Experience in annual budget review and participant in new hire interview process.
- Experienced in tracking and monitoring expenses; writing reports such as statistical and performance improvement reports.
- Experienced with Occ Med accounts, clientele, workman's' comp, and Employee Health involving all procedures entailed within the departments.
- Highly proficient in: Microsoft Word, Excel, Spreadsheets, Power Point, Outlook, Adobe, AS400, Centaurus, SAP Super User, Kronos, Visionware, Vital Works McKesson, HEMM, SQL-Employee Health Software Program.
University Medical Center | City , STATEADMISSIONS REPRESENTATIVE06/1998 - 01/2004
- Lead Admission Rep- trained, coached and mentored staff.
- Quick Care and Primary Care Experience.
- Admitted patients, patient scheduling- including patients for physicals department and primary care.
- Proficient in insurance: Medicare, Medicaid, HMO, Worker's Compensation.
- Experienced in referrals and prior authorization, billing, and ICD-9 coding.
Education and Training
Grand Canyon University | City, StateMaster of Science in Mental Health And WellnessExpected in 03/2021
University of Phoenix | CityBACHELORS OF SCIENCE in Business Management02/2018
Sigma Beta Delta Honor Society 2017
College of Southern Nevada | City, StateAssociate of Arts And Sciences in Psychology2005
Allan Hancock College | City, StateNURSING ASSISTANCE LICENSE1994
Allan Hancock College | City, StateHOME HEALTH AIDE LICENSE1994
Activities and Honors
University of Phoenix Chapter of the International Business Honor Society, Sigma Beta Delta (SBD/ΣΒΔ)
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Resume Overview
School Attended
- Grand Canyon University
- University of Phoenix
- College of Southern Nevada
- Allan Hancock College
Job Titles Held:
- Outpatient & Ambulatory Care Office Supervisor
- SECRETARY/ADMINISTRATIVE ASSISTANT
- ADMISSIONS REPRESENTATIVE
Degrees
- Master of Science in Mental Health And Wellness
BACHELORS OF SCIENCE in Business Management
Associate of Arts And Sciences in Psychology
NURSING ASSISTANCE LICENSE
HOME HEALTH AIDE LICENSE
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