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outpatient access specialist resume example with 17 years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Helpful Patient Service Representative with 1 year of experience. Adept at collecting patient information, maintaining efficient office and coordinating with medical professionals. Extensive knowledge of ortho and podiatry and commitment to patient happiness. Enthusiastic OAS eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of patient care and patient satisfaction. Motivated to learn, grow and excel in all areas of orthopedic care.

Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
07/2019 to Current
Outpatient Access Specialist Avera Health Milbank, SD,
  • Explained plans for treatment and payment options.
  • Compiled and reviewed medical charts.
  • Assisted patients in filling out check-in and payment paperwork.
  • Used EPIC to schedule appointments.
  • Increased customer satisfaction by resolving healthcare issues.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Resolved patient problems, improved operations and provided exceptional client support.
  • Successfully scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
09/2009 to 06/2019
Daycare Provider Watermark Retirement Communities South Norwalk, CT,
  • Kept notes of behavior issues, food served and medications administered to children.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Met with parents about daily activities, positive developments and issues.
  • Created and implemented diverse educational strategies to boost development.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Worked with children individually and in groups to teach social, communicative and problem-solving skills.
  • Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
  • Developed lessons and activities to promote children's physical and emotional development.
  • Offered top-notch care to 7+ children at once, ranging in age from 2 months to 12.
  • Taught children to organize toys, wash hands and [Task] leading by example.
  • Managed safety and security of all children under care.
  • Prepared group activities to enhance socialization, communication, and problem-solving skills for children.
01/2004 to 06/2009
Administrative Assistant Erol Consulting City, STATE,
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Executed record filing system to improve document organization and management.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Monitored accountant managers work calendar and scheduled appointments, meetings and travel.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Scheduled office meetings and client appointments for team of 5 professional realtors and accountants.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained complex digital filing system for financial information.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Handled client correspondence and tracked records to foster office efficiency.
Education
Expected in 06/2009 to to
GED:
University of New York State - Rochester, NY,
GPA:

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Resume Overview

School Attended

  • University of New York State

Job Titles Held:

  • Outpatient Access Specialist
  • Daycare Provider
  • Administrative Assistant

Degrees

  • GED

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