LiveCareer-Resume

ost account manager resume example with 15+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary
US Air Force Veteran with over 15 years of experience in providing service to internal & external customers. Hardworking, self-motivated team player with superior analyzing and problem-solving skills. Extensive knowledge in the use of Inventory Management System, Global Logistics System, SAP, Service Now, Asset Tracking, Host, BMC Remedy, and Retail Link databases. Exceptional in multi- tasking, who works well under pressure. Effective problem-solver with advanced troubleshooting and problem-solving skills, along with a hardworking mentality. Seeking to apply expertise and extensive experience to take on a challenging new role with a possibility of advancement. Authorized to work in the US for any employer
Skills
  • Motivating & Assessing Employees — Highly Proficient
  • September 2020
  • Motivating others to achieve objectives and identifying improvements or corrective actions.
  • Full results: Highly Proficient
  • Customer Service — Highly Proficient
  • August 2020
  • Identifying and resolving common customer issues
  • Full results: Highly Proficient
  • Typing — Familiar
  • August 2020
  • Transcribing text using a standard keyboard
  • Full results: Familiar
  • Technical Support: Customer Situations — Highly Proficient
  • August 2020
  • Responding to technical support situations with sensitivity
  • Full results: Highly Proficient
  • Delivery Driver — Highly Proficient
  • August 2020
  • Interpreting instructions, reading maps, and solving problems.
  • Full results: Highly Proficient
  • Basic Computer Skills: PC — Completed
  • August 2020
  • Performing basic computer operations, navigating a Windows OS, and troubleshooting common
  • Computer problems.
  • Full results: Completed
  • Verbal Communication — Highly Proficient
  • September 2020
  • Speaking clearly, correctly, and concisely
  • Full results: Highly Proficient
  • Project Timeline Management — Highly Proficient
  • Active Directory, Computer operations, Ecommerce, Managing, Policies, Repairs, Supervisory Skills, VPN
  • Analytical skills, Basic Computer Skills, Hardware Troubleshooting, Managerial, Pricing, Reporting, Supervisor
  • Asset Management, Client, Help Desk, Merchandising, Problem Resolution, Research, Technical Support
  • Basic, Customer Service, Information Systems, Microsoft Office, Problem-solving, Retail, Phone
  • Billing, Data Entry, Inventory Management, Windows OS, Processes, Safety, Troubleshoot
  • Business plan, Databases, Inventory control, Microsoft Windows, Speaking, Sales, Troubleshooting
  • Cisco, Delivery, Inventory, Network Support, Quality, Scheduling, Typing
  • Citrix, Direction, Keyboard, Network, Quality Assurance, Software Troubleshooting, Type
  • Interpersonal, Dispatching, Leadership, Operating Systems, QA, Spreadsheets, Verbal Communication
  • Hardware, Documentation, Logistics, Pallet jack, Reading, Staffing, VoIP
Experience
08/2020 to Current OST Account Manager TRCA, LLC | City, STATE,
  • Dispatching and managing service tickets, using the ConnectWise ticketing system.
  • Scheduling with O’Reilly, and field technicians and maintaining each step of the process.
  • Tracking and lowering cost.
  • Over communicating with the client, as well as other departments within TRCA.
  • Any other minor task that falls within the above scope.
08/2015 to 03/2020 DP Systems / Quality Assurance Area Manager Walmart Stores, Inc | City, STATE,
  • Supervised and managed associates and leaders in area of responsibility by giving direction, monitoring performance, and providing feedback.
  • Drove and implemented the business plan for area of responsibility to achieve facility goals (e.g., production, quality, safety).
  • Monitored and ensured area of responsibility's compliance with Logistics and company quality and safety standards, policies, procedures, and directives by developing, distributing, and/or maintaining procedures and supporting documentation.
  • Oversaw the execution of QA guidelines, procedures, and programs by identifying ways to increase building efficiencies and maintain inventory integrity; and ensuring systems/processes are implemented for the corrective actions (slot profiling, inventory adjustments, cycle inventory tests, managing outside storage, damages and strays, tracking and reporting close date product, hazardous material processing).
  • Oversaw the execution of systems operations by ensuring appropriate hardware and software maintenance, installation of new replacement or additional systems, necessary repairs are completed on existing systems, and development and troubleshooting involving the appropriate corporate partner (Information Systems Division, vendor, Logistics Regional and Divisional Systems Manager).
  • Prepared, reviewed, and/or analyzed business reports, and use information to identify system issues and improvements.
  • Forecasted staffing, workload, and performance results to meet business demands for workload and performance results for area of responsibility.
  • Ensure quality of merchandise as it is unloaded and received into inventory.
  • Fulfill freight orders by assigning freight type to correct warehouse slots.
  • Reading and completing freight bills and purchase orders.
  • Move pallets of freight using a pallet jack and powered equipment.
  • Organize and locate inventory and update area spreadsheets.
  • Manages and maintain inventory control of problem merchandise totaling up to $1.2 Million in cost.
  • Extensively use Inventory Management, Global Logistics Systems, BMC Remedy, Host, and Retail Link databases to research and resolve problems with freight and purchase orders.
09/2011 to 08/2015 Technology Support / Floor Team Leader Walmart Stores, Inc | City, STATE,
  • Managed team of 5 technology support and 8 floor associates.
  • Managerial duties from daily planning, operations, and problem-solving in order to achieve the required and set level of production and service that the company desires.
  • Designed displays to make the store experience interactive and engaging.
  • Upheld stock levels and proper pricing for multiple product lines.
  • Researched current and past business performance using online systems and available reports.
  • Boosted department quarterly sales quotas by 15%.
  • Provide advice and support to customers for all their 4G wireless and electronic needs.
  • Communicate and use interpersonal relationship skills, analytical skills, and computer skills for customers' questions and wireless / electronic needs.
  • Built a loyal customer base by creating long-term relationships.
  • Lead in the merchandising of the products and guarantee that all activities are going smoothly for the employees and members.
02/2005 to 07/2011 Technical Support Specialist / Team Leader Teleperformance ASD | City, STATE,
  • Managed a team of 25 technical support agents to analyze, troubleshoot and resolve device, network, and billing issues for Sprint Wireless mobile devices.
  • Responsible for providing "Above Expectation" customer service to customers and vendors whether it is over the phone or in person.
  • Responsible for de-escalating hostile calls with customers to ensure customer receives necessary goods and services within company guidelines.
Education and Training
Expected in 1997 to to Apprenticeship in Aircraft Maintenance and Munitions | US Air Force AIT Technical School, Sheppard AFB, TX GPA:
Military Training in Basic Military Training
Expected in 1997 to to High school diploma | General Studies US Air Force BMT School, Lackland AFB, TX GPA:
Expected in 1996 to to | Fair Park Senior High School, Shreveport, LA GPA:
Certifications
  • Active Directory (3 years)
  • Help Desk (7 years)
  • Mobile Devices (5 years)
  • Operating Systems (7 years)
  • ServiceNow (3 years)
  • Microsoft Office (10+ years)
  • Ecommerce (5 years)
  • Warehouse Management System (5 years)
  • Warehouse Distribution Experience (5 years)
  • Leadership Experience (10+ years)
  • Warehouse Supervisor Experience (2 years)
  • Troubleshooting (10+ years)
  • Problem Resolution (10+ years)
  • Data Entry (10+ years)
  • Asset Management (9 years)
  • Retail Link (3 years)
  • Quality Assurance (3 years)
  • Inventory Management (9 years)
  • Technical Support (10+ years)
  • VPN (3 years)
  • Hardware Troubleshooting (3 years)
  • Software Troubleshooting (3 years)
  • VMWare (3 years)
  • Microsoft Windows Server (3 years)
  • Network Support (3 years)
  • Cisco Anyconnect (3 years)
  • Citrix (3 years)
  • VoIP

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Resume Overview

School Attended

  • US Air Force AIT Technical School
  • US Air Force BMT School
  • Fair Park Senior High School

Job Titles Held:

  • OST Account Manager
  • DP Systems / Quality Assurance Area Manager
  • Technology Support / Floor Team Leader
  • Technical Support Specialist / Team Leader

Degrees

  • Apprenticeship in Aircraft Maintenance and Munitions
  • High school diploma

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