ORGANIZATIONAL SYSTEMS ANALYST AND MANAGEMENT CONSULTANT
Microsoft Windows 7, Word, Excel, PowerPoint, Quicken, Quickbooks, Printmaster, DesignPro, Adobe Photoshop, Corel VideoStudio and Visio.
Reduced redundant documentation over 300% at 2 clients.
15 full ISO implementations with most clients passing initial certification audit with zero nonconformances.
Certified Lead Auditor Manage, schedule, plan, and lead ISO 9000 international standards management system pre-assessment, Stage I, Stage II, periodic, and certification audits.
Provide client with working audit schedule.
The companies assessed are from one person operations to two thousand employees, at one or multiple sites, lasting one to five days.
Business sectors include: manufacturing, machining, telecom, automotive, medical, pharmaceutical, chemical, paper, electronics, textile, distribution, plastics, military and service industries.
Verify effective implementation of client's quality system by ensuring compliance with international standards, regulations and SOPs.
Determine compliance through on-site process auditing, conduct electronic/hard copy documentation reviews, interview appropriate personnel to effectively follow audit trails, document audit results utilizing an audit checklist and record severity of nonconformities, opportunities for improvement and/or commendations.
At the conclusion of the audit, convene a senior management exit conference to provide verbal summary of audit results, and to review and discuss the audit outcome.
As a representative to an internationally certified registrar, communicate on-site recommendations for international standard certification, revocation, or follow-up audit while maintaining adherence to the International Organization of Standardization ISO/IEC 17021.
Compose professional audit reports for registrar's senior management and to the client.
Selected Achievements: Voted by peers 6 times to represent them on the Auditor Evaluation Panel.
Designed current checklists used by all auditors and distributed to several clients to manage their internal audits.
Consistently rated as "very thorough, professional and competent" on client evaluations.
Average client rating 4.8/5.0.
Over 400 companies audited Trainer Create and conduct training courses in the areas of Internal Auditing, Creative Problem Solving, Root Cause Analysis, Understanding ISO Management Systems, Management System Introduction, Advanced Product Quality Planning (APQP), Failure Mode Effects Analysis (FMEA), Understanding Control Plans, Writing Effective Nonconformances, Process Auditing and Quality Principles.
Selected Achievements: Consistently rated as "very knowledgeable" on client evaluations.
Average client rating 4.5/5.0.
Additional Experience Arrange travel for national trips - Road Warrior averaging 168 days on the road per year.
Manage business processes for Schon Consulting, Inc.
01/1999 to Current
Organizational Systems Analyst and Management ConsultantSchon Consulting, Inc － Willow Springs, North Carolina
Privately held company that provides quality systems consulting, process improvement, and training for national clients.
Support and contribute to the development of the QA systems.
Assist/Lead organizations (2-2000 persons) in the implementation of management systems following ISO 9000 international standard requirements.
Provide advisory services for system and process redesigns or updates.
Business sectors include: manufacturing, machining, telecom, automotive, medical, chemical, paper, electronics, textile, and service industries.
Work with each level of an organization, analyze the effectiveness of the management system processes, determine process gaps, weaknesses and inefficiencies using process observation techniques, personnel interviews, detailed reviews of hard copy/electronic records and archives.
Use gap analysis methodology, record the outcome of the process analysis and review with the client's management.
Create a detailed improvement plan to actualize goals of process improvements and identify key process metrics that will support effective monitoring and measurement of the management system.
Participate as a consulting team lead in completion of the improvement plan using the corrective/preventive action or improvement recording mechanisms.
Write technical content for manuals, procedures and related documents through process mapping, employee interviews, observing process methods, referencing engineering documents and similar publications.
Conduct internal audits or provide support to client staff.
Quality Systems ManagerSuperior Essex Group, Inc － Fort Wayne, Indiana
Manage ISO and QS9000 quality systems of two corporate business units for an industry leader providing design, manufacture and supply of copper wire and fiber optic cable products operating 26 manufacturing plants with more than 4,400 employees.
Provided practical experience with copper, plastic, textile, coating and electronic processes.
Quality ManagerPHD, Inc － Fort Wayne, Indiana
Developed and implemented ISO 9000 program in 5 manufacturing & assembly facilities for a leading manufacturer of pneumatic and hydraulic industrial automation actuators.
Provided practical experience with automatic and manual machining, assembly operations, electronics, plating, painting and engineering development.