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Organizational Change Management Consultant Resume Example

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ORGANIZATIONAL CHANGE MANAGEMENT CONSULTANT
Summary

Experienced Prosci Change Management Practitioner with measurable ROI. Communication scholar and consultant with extensive experience conducting research beginning with design creation all the way through data analysis; experience in both quantitative and qualitative data collection and analysis; health care program management; program logistics planning and execution; experience fiscal tracking for institutional review; communication messaging and design expert; demonstrated expertise in professional curriculum development; public speaking consultant. 

Skills
  • Prosci Certified Change Management Practitioner
  • Communication consultant and scholar specializing in messaging design, strategic internal communication, and persuasion
  • Quantitative and Qualitative researcher trained to conduct studies using  survey design, focus groups, interviews, and content analysis
  • Proficient in curriculum and survey design  
  • International program director with logistics, budgetary, and program management experience 
  • Excellent oral, written, and interpersonal skills
  • Expertise in Microsoft Suite and various new visual technologies



Experience
Organizational Change Management Consultant04/2018 to CurrentCompany NameCity, State

Prosci Certicied Change Management Practitioner and Communication Consultant

  • Responsible for all change management and communication initiatives within Human Capital, to include the Office of Learning, the Office of Health Promotion, Diversity and Inclusion, MUHA Human Resources, Rewards & Recognition, and the Office of Change Management.
  • Served as Project Manager for a four hospital acquisition for all six Human Capital divisions during a 90-day closing period;  overseeing each division's 90-day plan, transitioning all six divisions through contract negotiation, onboarding and benefits training of 2700 new employees, among other tasks.
  • Rebranded Human Capital by establishing  a website, social media presence, and newsletter
  • Developed curriculum for Conflict Resolution training for 400 leaders at the enterprise and trained staff
  • Consultant on change management programs for dozens of enterprise-wide initiatives, ranging from IT, HR, APPs, nursing, administration, and acquisition initiatives. 
  • Created an employee engagement initiative to determine employee readiness and willingness to adopt enterprise-wide change and to bridge the mental models gap to achieve organizational expectations.
  • Research and analytical lead for an enterprise wide employee engagement studies to include a career development study, Rewards & Recognition program restructuring study, etc. 
  • Strategist and communication collaborator on the Imagine U campaign with an enterprise buy-in of 87% of the organization's employees
  • Communication and Change Management Lead for MUSC-Health Workplace Violence Initiative.
  • Manages all internal communication for Human Capital--Chief Learning Office, Diversity & Inclusion, Rewards & Recognition, Human Resources, The Office of Health Promotions, and The Office of Change Management, including the formation of an HR newsletter with 100% monthly readership.
  • Coordinates with clinicians on restructuring, re-branding, and executing various Provider Wellness Initiatives.


Adjunct Professor08/2015 to 12/2017Company NameCity, State
  • Develop and revise curriculum based off student, course, and program assessment data
  • Train students in the areas of Ethics of Health Communication, Public Speaking, Conflict, Communication Theory, Gender & Media, and Communication Research Methods.
  • Teach and advise over 100 students each semester, receiving superior evaluation marks for content delivery and course organization.
International Study-Abroad Program Co-Director01/2015 to 08/2017Company NameCity, State
  • Created and managed a $70,000 travel budget developed to support month-long study abroad learning opportunities in Africa and Europe.
  • Instructed students in a course on Ethics of Global Health.
  • Volunteered with the Salvation Army in Athens, Greece to provide aid to Syrian Refugees.
  • Coordinated and volunteered with a women's cooperative in the Berber Mountains in Morocco, Africa.
  • Volunteered at a Home for physically and mentally disabled adults and youth in Budapest, Hungary. 
  • Constructed expense estimates for travel, lodging, and education then developed expense reports for Institutional auditing post-trip.
Doctoral Student & Graduate Teaching Assistant08/2012 to 06/2015Company NameCity, State
  • Completed all course work for a Doctor of Philosophy in Health and Interpersonal Communication; dissertation pending.
  • Worked with the University and the State of Ohio Rural Recidivism Program to analyze the state's recidivism reduction efforts then identified unmet monetary, training, and relational needs of formerly incarcerated individuals to improve campaign effectiveness.
  • Trained in both qualitative and quantitative research methods including everything from in-depth interviews to online surveys.
  •  Trained students in the areas of Public Speaking, Conflict Resolution, Interviewing, and Interpersonal Communication.
  • International travel experience via study abroad in the United Kingdom and France
Adjunct Instructor01/2011 to 05/2012Company Name
  • Develop curriculum based off of assessments of student needs and career interests.
  • Training students in the areas Public Speaking and Interpersonal Communication.
Member Services Director05/2005 to 08/2008Company NameCity, State
  • Coordinated internal and external Public Relations efforts for this non-profit Law Enforcement Training and consulting organization.
  • Worked with the organization's COO and CEO to plan yearly national conferences and quarterly regional conferences attended by hundreds of Law Enforcement officers from the United States and Canada, working closely with vendors to secure locations, negotiate contracts, and deliver training across the United States.     
Education
Ph.D.: Communication2019Ohio UniversityCity, State

Health Communication, Interpersonal Communication; dissertation pending.

Master of Arts: Organizational Communication12/2010The University of CharlestonCity, State
Bachelor of Arts: Communication2008College of CharlestonCity, StateMajor: Communication with a certificate in Public Relations; Minor: English. Magna Cum Laude Graduate.
Affiliations
  • Member of the South Carolina Hospital Workplace Violence Initiative, Hospital Safe Zones
  • Prosci Certified Change Management Practitioner
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Resume Overview

School Attended

  • Ohio University
  • The University of Charleston
  • College of Charleston

Job Titles Held:

  • Organizational Change Management Consultant
  • Adjunct Professor
  • International Study-Abroad Program Co-Director
  • Doctoral Student & Graduate Teaching Assistant
  • Adjunct Instructor
  • Member Services Director

Degrees

  • Ph.D. : Communication 2019
    Master of Arts : Organizational Communication 12/2010
    Bachelor of Arts : Communication 2008

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