LiveCareer-Resume

order selector resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Innovative customer service representative focused on maintaining high levels of accuracy as well as achieving customer service and sales goals. Proven ability to establish rapport with clients and exceed all sales goals. In-depth knowledge of [Software] and [Software].

Cheerful and upbeat customer representative with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.

Outgoing customer service representative with 10 years of experience in customer service. Skilled at closing sales, answering questions quickly and handling issues professionally.

Skills
  • Merchandise restock
  • RF scanning devices
  • Boxing and labeling
  • Loading and unloading
  • Customer service
  • MS Office
  • Problem resolution
Experience
Order Selector, 09/2018 to 08/2020
Wegmans Food MarketsWendell, NC,
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Attended company safety meetings and implemented new measures, which resulted in [Number]% decrease in warehouse accidents.
  • Placed products on conveyors for final wrapping and shipment.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
Customer Service Cashier, 04/2017 to 08/2017
Mccoy's Building SupplyLas Cruces, NM,
  • Greeted customers and responded to informational requests.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Handled
    customer
    complaints
    and
    concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Accurately handled over $[Amount] of payments daily in cash and credit cards payments for [Type] products.
  • Operated cash register, collected payments and provided accurate change.
  • Cross-trained in [Type] and [Type] roles in order to provide skilled backup for team members.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Processed returned items in accordance with store policy.
Customer Service Representative, 02/2010 to 06/2015
Ttm Technologies, Inc.Chippewa Falls, WI,
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Documented conversations with customers to track requests, problems and solutions.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Educated customers on special pricing opportunities and company offerings.
  • Translated services for [Number]-person team to serve [Language]-speaking customer needs.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
Customer Service Representative, 02/2004 to 10/2009
Ttm Technologies, Inc.Logan, UT,
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Documented conversations with customers to track requests, problems and solutions.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Educated customers on special pricing opportunities and company offerings.
Education and Training
GED: , Expected in 06/2002
Barkley Adult Ed - Kalamazoo, MI
GPA:

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Resume Overview

School Attended

  • Barkley Adult Ed

Job Titles Held:

  • Order Selector
  • Customer Service Cashier
  • Customer Service Representative
  • Customer Service Representative

Degrees

  • GED

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