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Order Selector Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Expert in customer care/communications with suppliers and distributors. Production, Warehouse, Shipping, Receiving, Inventory, Distribution, Forklift, Team Leader, 2 years Problem Solving Cash Management Relationship building Sales, and Negotiation and user training and support. MS Office "power-user" Customer Service, 5 years Expedite Production Orders, 3 year experience Management Experience 4 years Administrative/Clerical/Data 3 years MS Office/Excel/Word Proficient Customer Service/Support and Sales Specialist Account Maintenance Call Centers -Online Support- Customer Service 2 years
Highlights
  • Skills Used
  • drive forklift, lift truck, stack and load pallets. Find items and correctly stack and wrap pallets for drivers
  • Production Associate
  • Harlequin Books
  • Depew, NY
  • March 2014 to April 2015
  • Responsibilities
  • Stack cartons on pallets, lift, twist and bend carrying over fifty pounds. Scan in each carton individually for correct pallet. Label cartons, stack books into a hopper for price sticker to be added.
Accomplishments
  • Received my certification and pay raise for passing palletization exam.
  • Cross trained in multiple departments due to my ability to pick up on work quickly.
  • Skills Used Production quality, fast paced environment, pay attention to detail so orders were processed correctly, constantly on my feet and lifting heavy amounts of weight for an extended period of time.
  • Seasonal Warehouse Associate Certo Brothers West Seneca, NY September 2013 to July 2014 Organize Pallets with products from an order sheet.
  • Bend, lift over 50 pounds.
  • Load stocked pallets onto appropriate trucks with a forklift.
  • Restock warehouse with products on service floor.
  • Review, analyze, and provide recommendations based on customer feedback and communication of suppliers based on quality and quantity of inventory.
  • Drive forklift to move and stack pallets.
  • Report operational achievements and progress on a regular basis including analysis of root cause issues.
  • Work with production management to expedite orders within the department to ensure operational consistency and maintain daily inventory logs by printing labels and order fulfillment.
  • Run monthly and quarterly reports with production manager to ensure inventory levels are satisfactory.
  • Skills Used Stocking, fast paced, quality control, operate forklift safely.
  • Temp Position Interviewer Greenwich Associates Cheektowaga, NY May 2012 to September 2013 Responsibilities Participate in employee hiring, training and recruiting to ensure competent and effective employees who meet internal and external customer expectations.
  • Ensure high level of team motivation and employee engagement.
  • Mentor employees through call listening, performance coaching, and career and educational objective planning.
  • Review, analyze, and provide recommendations based on customer feedback.
  • Report operational achievements and progress on a regular basis including analysis of root cause issues.
  • Work with other managers within the department to ensure operational consistency Manage change including forecasting impacts (both internally and to our customers and partners), remove obstacles to success and implement actions plans to improve the business.
  • Research, prepare, and facilitate regular staff meetings effectively communicating strategic direction and organizational change.
  • Facilitate customer resolution for escalated calls.
  • Accomplishments Mentor employees through call listening, performance coaching, and career and educational objective planning.
  • Review, analyze, and provide recommendations based on customer feedback.
  • Skills Used Facilitate customer resolution for escalated calls.
  • Participate in employee hiring and training to ensure competent and effective employees who meet internal and external customer expectations.
  • Ensure high level of team motivation and employee engagement.
  • Temp Position Banker Citizens Bank Tonawanda, NY August 2011 to May 2012 Responsibilities Engage current and potential customers in the aisles, at the check-out counter, and at the front door of the host retail partner.
  • Set prospect meetings at initial contact or through proactive follow-up to gain an understanding of customer's unique banking needs.
  • Establish customer relationships, conduct telephone prospecting, outbound calls, follow-up and face-to-face meetings.
  • Demonstrate a deep understanding of products and present benefits by cross-selling to existing and new customers.
  • Achieve personal sales goals and actively participate in branch sales and marketing activities.
  • Exercise strong decision making abilities and problem solving skills.
  • Embody our customer commitments to accountability, community, innovation and accessibility.
  • Accurately conduct teller transactions, be aware of fraudulent checks and counterfeit money in compliance with established bank policies and procedures.
  • Prepare daily proof record maintain an acceptable difference record.
  • Report suspicious activities to the fraud department.
  • Laid Off Customer Service Representative HSBC Buffalo, NY March 2010 to August 2010 Responsibilities Processes and initiates various financial transactions for customers Enhances Company image through pro-active customer-driven servicing of their needs in support of the goal of exceeding customer expectations.
  • Meet established sales referral and promotional sales goals exemplify the five brand attributes of being perceptive, progressive, responsive, respectful and fair, both internally and externally.
  • Initiate referral of new business through customer call transaction.
  • Maintain current knowledge of Company products and services and applicable Federal regulations, including Bank Secrecy and Know Your Customer principles.
  • Adhere strictly to compliance and operational risk controls in accordance with Company and regulatory standards, policies and practices Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues.
  • Responsible for monitoring fraudulent purchases and to verify suspicious transactions with the cardholders and merchants.
  • Identify potential fraud charges that may be charged back to merchants and report activity to fraud department, Promote an environment that supports diversity and reflects the HSBC brand.
  • Maintains HSBC internal control standards Left due to company cutbacks when change to First Niagara Accomplishments Consistently meet sales goals, and use customer service for all customers.
  • Responsible for all suspicious activity.
  • Substitute Teacher (K-12)/ Administrative Clerical duties Buffalo Public Schools Buffalo, NY September 2006 to May 2010 Responsibilities Perform as the students' primary teacher in the absenteeism of their regular teachers Answer inbound phone calls and connect them to the appropriate contact Retail Customer Service Representative/ Sales Verizon Wireless Hamburg, NY May 2009 to October 2009 Responsibilities Responsible for prospecting new clients to establish new accounts and meet and exceed monthly sales quotas Help fellow co-workers close sales and demonstrate products Provide excellent customer service and up sell features to existing customers Input customer information in the computer system to look-up accounts, make changes to accounts, run credit applications and navigate the system to demonstrate coverage maps and show customers my competency in my computer skills Handle all cash/credit transactions as well as balancing my cash drawer at the end of my shift.
  • Temp Position Assistant Manager/Sales Associate Nextel Partners Hamburg, NY January 2001 to April 2003 Responsibilities Train and recruit employees for sales associate positions.
  • Use the computer system to track inventory, login orders as well as troubleshoot problems for customers Obtain leads and follow up with customers for customer satisfaction as well as cold-call individuals to generate traffic in the store Handle all cash/credit transactions as well as balancing my cash drawer at the end of my shift Left to pursue school full time degrees.
Experience
04/2015 to 02/2016
Order Selector Mclane Company Golden, CO,
  • load trucks, stack Pallets; fill out paper work to make sure all products are on the trucks with minimal errors.
  • Accomplishments.
  • Completed probationary period and was offered a full time position.
Education
Expected in 2006
Bachelor's Degree: Education/Business
Canisius College - Buffalo, NY
GPA:
Education/Business
Expected in 2003
Associate Degree: Management
Erie Community College - Williamsville, NY
GPA:
Management
Skills
administrative, clerical, Critical Thinking, drivers, Electronics, forklift, Listening, managerial, marketing strategy, Mathematics, Problem Solving, selling, statistics, Systems Analysis

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Resume Strength

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Resume Overview

School Attended
  • Canisius College
  • Erie Community College
Job Titles Held:
  • Order Selector
Degrees
  • Bachelor's Degree
  • Associate Degree

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