Order Processing Team Lead Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced Order Processing Team Lead with over 2 years of experience in Distribution. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

  • Copywriting team leadership
  • Team leader
  • Sales team leadership
  • Executive team leadership
  • Ability to lead teams
  • Cross-functional teams leadership
  • Order picking and processing
  • Leading team operations
  • Change order processing
  • Order pulling
  • Coordinating team projects
  • Verifying orders
  • Team coaching
  • Inventory management and ordering
  • Cancellation processing
  • Team meeting management
  • Order tracking
  • Directing team activities
  • Word processing skills
Work History
Order Processing Team Lead, 02/2018 to Current
The Reformation New York City, NY,
  • Resolved personal, systematic, and planning problems, improved operations.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Transported power tolls, and plastic storage to customer locations all over the world.
  • Organize all orders that were available in our system (WMS) for shipment.
  • Direct two section leads, and their teams of ten people each to achieve a common goal.
  • Created an afficient system in order to complete, stage, and insure good quality on all loads being shipped out on time.
  • I help my teams complete orders together.
  • I am certified to drive all PIV's on site, and certify individuals on all PIV's.
  • Worked every position in the building.
  • Know how to check trucks in, and out of our yard.
  • Verify all loads to their proper driver and destination.
  • Load trailers and containers.
  • Worked with LTL carriers fulfilling their load needs.
  • Able to check in and receive product to the warehouse.
  • Storing product in the warehouse.
  • Worked on maintaining inventory for the items on site.
  • Fill in maintain during second shift to keep operations running.
Assistant Store Manager, 01/2017 to 02/2018
Partners Healthcare System Stoneham, MA,
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Supervised team of ten employees and provided feedback on performance.
  • Trained and managed associates in customer service and sales techniques.
  • Coached team on effective upselling and cross-selling methods.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Performed mandatory audits to enforce compliance in merchandising, inventory and customer service.
  • Monitored security and handled incidents calmly.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Trained new-hires on store procedures to better service customers.
Customer Service Specialist, 09/2015 to 01/2017
Wal-Mart Conroe, TX,
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Provided customers with detailed information on company products, services and materials.
  • Directed customers to appropriate departments for additional support.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine sales.
  • Assisted call-in customers with questions and orders.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Educated customers on promotions to enhance sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Assisted customers with locating and choosing merchandise in any store department.
Summer Camp Staff Member, 05/2013 to 09/2013
The University Of Tennessee City, STATE,
  • Performed clerical duties, including registering participants and answering specific event inquiries.
  • Provided clear instruction to activity and program participants to deliver fun and safety.
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
  • Kept athletic and games equipment and facilities organized and maintained.
  • Worked to maintain a clean and safe camp site.
  • Preformed any job needed to keep the camp running.
  • Instructed participants on activities' goals, procedures and safety considerations to promote beneficial outcomes for all campers.
High School Diploma: , Expected in 05/2013
Mcnairy Central High School - Selmer, TN

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Resume Strength

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Resume Overview

School Attended
  • Mcnairy Central High School
Job Titles Held:
  • Order Processing Team Lead
  • Assistant Store Manager
  • Customer Service Specialist
  • Summer Camp Staff Member
  • High School Diploma

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