Entered details such as payments, account information and call logs into the computer system.
Greeted customers in a timely fashion, while quickly determining their needs.
Asked open-ended questions to assess customer needs.
Helped delivery drivers find customers correct address to make successful deliveries.
Walked delivery drivers through troubleshooting process whenever their equipment failed.
Altered package status for drivers who were out of service area for their equipment.
Gate Guard, 06/2015 - 10/2017 Sanmina Sci – Rock Hill, SC,
Kept check-in area clean and neat at all times.
Noted and followed up on any unusual behavior.
Maintained accurate and detailed logs of all events that occurred during each shift.
Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises.
Checked credentials and identifying paperwork for all incoming employees and visitors.
Delivered accurate verbal and written reports to company personnel.
Security Guard, 09/2014 - 01/2015 Truelieve – Palm Beach, FL,
Monitored security camera system day and night to protect lives and property.
Responded to calls in both routine and emergency situations.
Delivered accurate verbal and written reports to company personnel.
Monitored building access and identified all officials and employees before authorizing their entrance.
Investigated all security and safety violations.
Maintained accurate and detailed logs of all events that occurred during each shift.
Responded quickly and effectively to all security violations and duress alarms.
Directed guests around the building and answered questions regarding accessibility.
Processed and logged accurate and detailed incident reports.
Noted and followed up on any unusual behavior.
Patrolled commercial property and the associated parking garage.
Enforced General Services Administration (GSA) policies by anticipating potential security breaches.
Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
Loss Prevention Officer, 02/2014 - 05/2014 Medstar Research Institute – Oxon Hill, MD,
Circulating among visitors, patrons, or employees to preserve order and protect property regularly and thoroughly to prevent safety incidents Answering with courtesy and professionalism telephone calls to take messages, answer questions, and provide information during non-business hours or when switchboard is closed Patrolling industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates according to safety protocols Writing accurate and accountable reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
Monitoring and authorizing entrances and departures of employees, closed circuit monitors, visitors, and other persons to guard against theft and maintain security of premises with high attention to detail to ensure safety Urgently calling police and/or fire departments in cases of emergency, such as fire or presence of unauthorized persons Effectively operating detecting devices to screen individuals and preventing passage of prohibited articles into restricted areas according to manufacturer's instructions Warning persons of rule infractions or violations, and apprehend or evict violators from premises, using force when necessary according to regulations and safety standards Escorting and driving motor vehicle to transport individuals to specified locations or to provide personal protection Answering alarms immediately and investigating disturbances cautiously to ensure safety, Store you worked at (Security Personnel Inc.) Butler, WI Utilizing plain clothes loss prevention techniques to effectively blend in with customers to identify suspicious activities and successfully deterred potential shoplifters Conduct a full, accurate, and accountable report on daily activities and incidents to accurately track security incidents for law enforcement purposes and to prevent future loss prevention incidents Conducted continuous floor and Closed Circuit Television surveillance and patrolled the sales floor with high attention to detail to ensure store safety and security Apprehended shoplifting suspects according to host company loss prevention policies and immediately contacted law enforcement authorities.
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