Jessica Claire
  • , , 100 Montgomery St. 10th Floor
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Professional Summary

1. Motivated Order Management Representative processes and tracks customer orders in fast-paced environment with demonstrated commitment to customer service excellence. Multitasks, prioritizes and problem solves while creating and maintaining well-organized workflow.

2. Diligent OMT Lead with 2+ years of order management experience from order placement through final customer payment. Excels in high-volume atmospheres requiring multitasking skills and commitment to customer satisfaction. Showcases attention to detail and responds to shifting priorities across broad range of order fulfillment tasks to drive operational efficiencies. 3. Reliable employee seeking full time position. Offering excellent communication and good judgment.

4. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

5. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.

6. Ambitious, career-focused job seeker, anxious to obtain an entry-level position to help launch career while achieving company goals.


    1. Became OMT lead after being sole OMT during COVID-19.

    2. Rank leader for MTSU Band of Blue.

    3. Member of Sigma Gamma Epsilon Honor Society for Geosciences.

    4. Traveled across country to Colorado to explore diverse variations of topography, including rock types, rock structures, and terrain structure.


    1. Teamwork

    2. Time management

    3. Order process management

    4. Outlook

    5. MS Excel

    6. Record-keeping

    7. Data entry

    8. Organization

    9. Communication

Work History
Order Management Team Lead, 09/2019 to Current
GoatBerlin, NH,

1. Lead a team of co-workers in order entry, order follow-up, and billing prep.

2. Trained new employees on process of order entry and utilizing Asana for order updates.

3. Entered custom orders via ASI with specific instruction on how customer order must be produced and imprinted with logos provided by the customers.

4. Ensured orders are kep updated and followed up on with in hands dates in mind.

5. Maintained relationships with various suppliers in ensuring orders are produced and shipped in a timely manner.

6. Followed up on orders every other day, if not every day depending on how quickly the order is needed. Contacted suppliers for updated via phone and/or email to ensure no issues arise.

7. Obtained tracking info to relay to sales teams to keep customers updated on status of orders.

8. Using ASI to match costs to invoices and ensuring all information regarding ship method, shipping account numbers, and billing methods are accurate before sending prepped orders to accounting.

9. Working out any billing issued regarding freight or merchandise credits with suppliers and ensuring credits are applied in accounting.

10. Filing post billing/invoiced orders in correct drawers alphabetically by customer name or company name.

11. Answering receptionist phone calls in a friendly and timely manner to ensure customers are transferred to the correct sales executive.

12. Forwarding voicemails from customers to correct sales executive.

13. Researching FedEx voicemails for incorrect addresses, moved recipients, etc. and forwarding information to warehouse manager.

14. Maintained professional appearance and etiquette with visitors, including suppliers.

15. Kept sales area clean and tidy of sales catalogues and samples.

16. Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.

17. Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.

18. Sent emails to communicate order status and informed customers of back-orders or shipping delays.

Customer Service Associate/Warehouse Associate, 06/2017 to 03/2019
Cvs HealthPrinceton, NJ,

1. Worked in shipping area processing, pulling, packing, and shipping textbook orders.

2. Answered customer questions and concerns via email and/or phone.

3. Listed textbook/novel inventory numerically via Indaba when books were not being used for current MTSU semester.

4. Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

5. Listed inventory online by condition of book. (i.e New, Used-Good, Used, Used-Poor). This scale is based on amount of water damage and/or writing within the text which may hinder legibility.

6. Processed returns at semester ends, or texts that are no longer wanted.

7. Used Quickbooks for a small amount of billing. Received credits for returned/unused books and applied credits to open invoices.

8. Kept accounts with suppliers balanced and invoices paid in a timely manner to avoid account holds.

9. Received FedEx, UPS, and USPS shipments. Created FedEx, UPS, and USPS shipments, including scheduling freight pick-ups.

10. Kept warehouse clean of clutter. Helped organize textbooks/novels in sales area by semester and class.

Stock Associate, 07/2016 to 06/2017
HollisterCity, STATE,

1. Readied items for sales floor stocking by affixing tags and preparing shelf labels.

2. Demonstrated strong communication skills and understanding of packing slip processing requirements.

3. Used handheld device to scan merchandise from stock to move to sales floor. Also used handheld device to receive new merchandise to be tagged and prepped for sales floor.

4. Organized stock room by style, number, and color.

5. Once duties in stock room were complete, stock associates were then asked to help face and tidy sales floor for next morning's opening shift.

6. Supported promotional plans by updating signage with price changes.

7. Maintained effective team member communication.

8. Attended and participated in sales meetings to stay abreast of current offers and product issues.

9. Completed physical inventory counts each month.

10. Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.

11. Managed timely and effective replacement of damaged or missing products.

12. Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.

Beauty Advisor, 06/2013 to 07/2016
WalgreensCity, STATE,

1. Helped clients achieve desired looks for daily wear.

2. Suggested treatments and styles to suit customer appearance and fashion choices.

3. Analyzed customer skin to assess conditions and skin type and suggest products and treatments.

4. Maintained counter and display areas for cleanliness and organization.

5. Recommended specific hair and beauty products to meet individual customer needs.

6. Arranged merchandise to present visually appealing displays and attract clientele.

7. Met sales goals, supporting organizational health through consistent and reliable service.

8. Recorded notes for future reference about customer preferences and services delivered.

9. Helped customers feel relaxed and comfortable through conversation and personal relatability.

10. Processed payments, entering sales in register for prompt customer service.

11. Promoted additional products and services to increase sales numbers and revenue with diverse selection.

12. Managed efficient cash register operations.

13. Developed strong rapport with customers and created positive impression of business.

14. Listened to customer needs and desires to identify and recommend optimal products.

15. Stocked merchandise, clearly labeling items, and arranging according to size or color.

16. Assisted customers with signing up for store loyalty programs and provided details about key benefits.

Bachelor of Science: Physical Geography, Expected in 12/2016
Middle Tennessee State University - Murfreesboro, TN
High School Diploma: , Expected in 05/2012
Coffee County Central High School - Manchester, TN

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School Attended

  • Middle Tennessee State University
  • Coffee County Central High School

Job Titles Held:

  • Order Management Team Lead
  • Customer Service Associate/Warehouse Associate
  • Stock Associate
  • Beauty Advisor


  • Bachelor of Science
  • High School Diploma

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