Energetic and reliable Order Management Specialist skilled in high-end merchandise environments. Proficient in Windows 10, Qlikview, SAP, Skype for Business and XPO Logistics website
Computed Data Reports
Managed the daily order book for 3 Latin Regions Mexico, Argentine, Chile, Colombia, Peru and Miami, Puerto Rico, Ecuador and Costa Rica by updating every line in backlog with Estimated Time of Arrival and comments.
o Produced reports for all the Latin Top Deals and Complete in Country orders for our Latin calls weekly. Report was sent to the procurement team (Buyers) with list of SKUs (Products)that we will be reviewing.
o Corresponded with Latin FCSR (Customer Service Rep.) Team to resolve issues or request changes in order (Missing variant, Edit holds, Change Qty's, cancel orders, escalations) with these requests an email was sent, Once email is sent a tech direct ticket was generated.
o Issued Tech Direct tickets to releases 2IVL Trade Hold SKUs (Products) This hold is for items missing licenses.
o Managed Tech Direct tickets on a weekly bases for all US orders and Latin orders making sure all tickets are answer in a timely matter. These tickets are enter to escalate aging orders or to change shipping request to overnight or to cancel full orders or line items.
o Insure all the US/CA assigned SKU's (Products) Run open order report and work with the procurement team (Buyers) to ensure stock availability to ship orders on time.
RECEIVED NUMEROUS AWARDS AND RECOGNITION'S
Provided Latin American customers best-in-class Customer Service including all activities within the Supply Chain organization, which involves managing customer orders from pricing and availability queries through ordering, shipping and invoicing, enter and change customer purchase orders. Handle cancellation and general information issues. Resolve any issues related to problem purchase orders, including pricing, tax, and shipping. Resolved trade holds with global trade US and local country customs. Worked with customers, warehouse and forwarders helping with export/custom issues. Manage and maintain backlog orders. Provide out of hours support during Quarter End periods, and cover during US holidays on a rotation basis. Manage customer queries for license key codes. Drive, expedite and deliver priority requests. Process Credit Return Requests. Handle/resolve all mis-shipments and order discrepancies. Build professional relationships with internal and external parties. Engage in department initiatives, including Collaborative customer calls and reports. Answer Automatic Call Distribution (ACD) calls and all other customer calls. Take responsibility for following, updating and complying with all Customer Operations ISO policies and procedures. Take part in Internal Audit process, either as auditor or auditee. Adhere to 3COM business practices. Adhere to the Export Trade and Compliance rules and regulations. Adhere to ISO 9001:2000 standards and Customer Operations policies
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