, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Focused Order Fulfillment Associate excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve daily fulfillment goals. Possesses working knowledge of ordering and packing systems. Service-focused individual and friendly team player with talent for building productive working relationships.
Skills
Excellent Customer Service Experience
Shipping, Receiving, Sorting, Order Fulfillment, Inspection, and Organizing skills
Customer Service Orders Assistance
Excellent Bilingual Communication
Excellent, Motivative, and Effective Team Work Employee
Accurate Data Entry and Data Processing
Warehouse Coordination, Follows Safety Practices and Support
Work History
03/2022 to CurrentOrder Fulfillment AssociateLazarus Naturals | Seattle, WA,
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provide primary customer support to internal and external customers.
Answer customer telephone calls promptly to avoid on-hold wait times.
Answer constant flow of customer calls with minimal wait times.
Offers advice and assistance to customers, paying attention to special needs or wants.
Respond to customer requests for products, services, and company information.
Recommended products to customers, thoroughly explaining details.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Cultivated customer loyalty, promoted repeat business, and improved sales.
Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
Developed community reputation through a commitment to customer satisfaction and strong client relationships.
Resolved 2 issues over the phone with 4 customers daily.
Contact clients to verify account information and maintain accuracy, resulting in a100% increase in client satisfaction.
Resolveto associate tool, and service delivery issues revealed by statistical reports.
Facilitated 6 orders and completed accurate to meet aggressive deadlines.
Maintained clean sales floor and straightened and merchandise.
Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Answered questions about store policies and addressed customer concerns.
Volunteer for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Work closely with shift manager to solve problems and handle customer concerns.
Develop strong rapport with customers and create a positive impression of the business.
Built customer loyalty and retention by delivering excellent shopping experiences.
08/1999 to CurrentAUTO MECHANIC/ELECTRICAL/ HOME REPAIRLa Esperanza Home Healthcare | City, STATE,
Replaced parts and components to maintain vehicle functional condition.
Accomplished maintenance and organization mission by completing related results.
Examined new and replacement parts to uncover defects.
Replaced damaged, missing or defective parts with new and refurbished components.
Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
Delivered services to customer locations within specific timeframes.
Developed and maintained courteous and effective working relationships.
Successfully maintained clean, valid driver's license and access to reliable transportation.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Increased customer satisfaction by resolving issues.
01/2017 to 09/2020Adult Home Healthcare Client Service ProviderTSA | City, STATE,
Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Completed household management tasks for clients within private home settings.
Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Cooked tasty, nourishing meals for patients to promote better nutrition.
Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Monitored progress and documented patient health status changes to keep care team updated.
Assisted disabled clients to support independence and well-being.
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Administered medication as directed by physician.
Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Developed rapport to create safe and trusting environment for care.
Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
Acted as resource for field staff, referral sources, physicians, patients and families for clinical issues and concerns.
10/2002 to 03/2004TSA AGENTCompany Name | City, State,
Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Adhered to strict screening techniques and procedures while conducting human screenings.
Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.
Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
Identified potential airport, rail and mass transit security concerns and completed more in-depth checks as part of investigation.
Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
Searched baggage containing potentially prohibited items by hand, demonstrating caution appropriate for level of suspected risk.
02/1997 to 08/1999Trash CollectorCompany Name | City, State,
Collected and gathered garbage from buildings, businesses and other facilities five days per week.
Used hand signals to communicate with other workers or drivers.
Worked closely with supervisors to improve route efficiencies and identify best practices.
Drove trucks along established routes, through residential streets and alleys and business and industrial areas.
Inspected trucks prior to beginning routes to verify safe operating conditions.
Executed and performed daily safety and maintenance checks on a garbage truck and related equipment.
A verified assigned truck was fully fueled and safe to operate and required paperwork on board before leaving yard.
Education
Expected in 05/2012Associate of Arts | LIBERAL ARTSEL PASO COMMUNITY COLLLEGE, EL PASO TEXAS, GPA:
Expected in 05/1990High School Diploma | Riverside High School, El Paso, TXGPA:
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