order fulfillment associate resume example with 5+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Focused Order Fulfillment Associate excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve daily fulfillment goals. Possesses working knowledge of ordering and packing systems. Service-focused individual and friendly team player with talent for building productive working relationships.

  • Excellent Customer Service Experience
  • Shipping, Receiving, Sorting, Order Fulfillment, Inspection, and Organizing skills
  • Customer Service Orders Assistance
  • Excellent Bilingual Communication
  • Excellent, Motivative, and Effective Team Work Employee
  • Accurate Data Entry and Data Processing
  • Warehouse Coordination, Follows Safety Practices and Support
Work History
03/2022 to Current Order Fulfillment Associate Lazarus Naturals | Seattle, WA,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provide primary customer support to internal and external customers.
  • Answer customer telephone calls promptly to avoid on-hold wait times.
  • Answer constant flow of customer calls with minimal wait times.
  • Offers advice and assistance to customers, paying attention to special needs or wants.
  • Respond to customer requests for products, services, and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Cultivated customer loyalty, promoted repeat business, and improved sales.
  • Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
  • Developed community reputation through a commitment to customer satisfaction and strong client relationships.
  • Resolved 2 issues over the phone with 4 customers daily.

Contact clients to verify account information and maintain accuracy, resulting in a100% increase in client satisfaction.

  • Resolveto associate tool, and service delivery issues revealed by statistical reports.
  • Facilitated 6 orders and completed accurate to meet aggressive deadlines.

Maintained clean sales floor and straightened and merchandise.

  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.
  • Volunteer for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Work closely with shift manager to solve problems and handle customer concerns.
  • Develop strong rapport with customers and create a positive impression of the business.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
08/1999 to Current AUTO MECHANIC/ELECTRICAL/ HOME REPAIR La Esperanza Home Healthcare | City, STATE,
  • Replaced parts and components to maintain vehicle functional condition.
  • Accomplished maintenance and organization mission by completing related results.
  • Examined new and replacement parts to uncover defects.
  • Replaced damaged, missing or defective parts with new and refurbished components.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
  • Delivered services to customer locations within specific timeframes.
  • Developed and maintained courteous and effective working relationships.
  • Successfully maintained clean, valid driver's license and access to reliable transportation.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Increased customer satisfaction by resolving issues.
01/2017 to 09/2020 Adult Home Healthcare Client Service Provider TSA | City, STATE,
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Completed household management tasks for clients within private home settings.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Assisted disabled clients to support independence and well-being.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Administered medication as directed by physician.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Developed rapport to create safe and trusting environment for care.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Acted as resource for field staff, referral sources, physicians, patients and families for clinical issues and concerns.
10/2002 to 03/2004 TSA AGENT Company Name | City, State,
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Adhered to strict screening techniques and procedures while conducting human screenings.
  • Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
  • Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
  • Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.
  • Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
  • Identified potential airport, rail and mass transit security concerns and completed more in-depth checks as part of investigation.
  • Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
  • Searched baggage containing potentially prohibited items by hand, demonstrating caution appropriate for level of suspected risk.
02/1997 to 08/1999 Trash Collector Company Name | City, State,
  • Collected and gathered garbage from buildings, businesses and other facilities five days per week.
  • Used hand signals to communicate with other workers or drivers.
  • Worked closely with supervisors to improve route efficiencies and identify best practices.
  • Drove trucks along established routes, through residential streets and alleys and business and industrial areas.
  • Inspected trucks prior to beginning routes to verify safe operating conditions.
  • Executed and performed daily safety and maintenance checks on a garbage truck and related equipment.
  • A verified assigned truck was fully fueled and safe to operate and required paperwork on board before leaving yard.
Expected in 05/2012 to to Associate of Arts | LIBERAL ARTS EL PASO COMMUNITY COLLLEGE, EL PASO TEXAS, GPA:
Expected in 05/1990 to to High School Diploma | Riverside High School, El Paso, TX GPA:
Native or Bilingual
Native or Bilingual

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Resume Overview

School Attended

  • Riverside High School

Job Titles Held:

  • Order Fulfillment Associate
  • Adult Home Healthcare Client Service Provider
  • Trash Collector


  • Associate of Arts
  • High School Diploma

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