Dependable Fulfillment Associate successful at meeting challenging productivity objectives. Well-organized and comfortable lifting up to 60 pounds. Knowledgeable about shipping, receiving and tracking procedures and skilled in operating forklifts, pallet jacks and scanners. Hardworking Fulfillment Associate proficient in fluid loading, damaged package assessments and team training. Excellent time management, problem-solving and listening skills. Experienced in filling orders in fast-paced warehouse environments. Knowledgeable about shipping, receiving and tracking procedures. Skilled in operating forklifts, pallet jacks and frequency scanners. Top-notch abilities in locating merchandise, preparing shipments of all sizes and completing inventory counts. Organized, diligent and resourceful team player. Bringing more than three years' experience in the field. Hardworking order fulfilment associate skilled in order fulfillment, warehouse processes and inventory management. Reliable and dependable with more than three years of industry experience. Demonstrated success in contributing to team objectives.
Skills
Order picking skills
Product selection
Shipping and receiving
Order execution
Correct labeling
Pallet jack proficiency
Loading and unloading
Physical stamina
Staff Scheduling
Retail merchandising
Warehouse safety
Order fulfillment
MS Office
Excellent work ethic
Compassion
Work History
Order Fulfillment Associate, 12/2020 to Current Vista Equity Partners – San Antonio, TX,
Followed procedures at all times for personal and team safety.
Protected materials for transport by correctly packaging products boxes and crates.
Willingly took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Pulled orders quickly to maintain demanding productivity goals.
Wrapped pallets in shrink wrap prior to loading.
Achieved production targets by maintaining high productivity levels and communicating effectively with team members regarding orders and fulfillment.
Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
Moved and lifted heavy loads of merchandise using pallet jacks,bollymore,ladders equipment.
Completed more than one hundred orders each day with efficient picking and packing of shipments.
Scanned packages and boxes and moved to loading dock for shipment.
Checked packing slips and other documentation to appropriately box items requested by clientele.
Received and reviewed new orders, located requested merchandise and promptly initiated processing.
Removed items from shelves or storage bins and scanned tags.
Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
Printed labels, packaged boxes and loaded into outbound containers.
Supported current production needs by moving items between equipment, conveyors and staging areas.
Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
Inspected products before shipment and upon arrival to maintain best-in-class service quality and high standards of customer service.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Minimized waste and reduced volume of packaging materials used to prepare shipments.
Promoted delivery efficiency by accurately labeling and organizing containers.
Maintained compliance with company safety policies and called violations to attention of management.
Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
Cross-trained new associates on essential job functions and procedures, including picking and filling orders for all warehouse products.
Monitored machinery in operation to identify concerns and make corrections or report complex problems.
Unloaded deliveries from trucks in prompt fashion.
Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Documented production information via daily system logs and discussed non-conformance issues with management.
Compared received packages against shipping documents.
Warehouse Picker, 01/2021 to 04/2021 Rite Aid – Grand Blanc, MI,
Followed procedures at all times for personal and team safety.
Protected materials for transport by correctly packaging products boxes and crates.
Willingly took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Pulled orders quickly to maintain demanding productivity goals.
Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
Achieved production targets by maintaining high productivity levels and communicating effectively with team members regarding orders and fulfillment.
Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
Scanned packages and boxes and moved to loading dock for shipment.
Checked packing slips and other documentation to appropriately box items requested by clientele.
Sales Representative, 11/2017 to 08/2020 Lendingtree, Llc. – Charlotte, NC,
Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Engaged with customers to effectively build rapport and lasting relationships.
Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Communicated with customers to understand needs and recommend appropriate solutions.
Prepared merchandise for sales floor by pricing or tagging.
Greeted customers, helped locate merchandise and suggested suitable options.
Identified client needs, built relationships and overcame objections to drive sales.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Employed variety of sales practices to accommodate each customer's individual needs and overcome objections.
Built rapport with customers and assessed needs to make product recommendations and upsell.
Provided first-rate service to all customers and potential customers.
Helped resolve client problems quickly with superior customer service.
Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Built strong rapport with clients by understanding needs and clearly explaining products.
Listened to customer details and offered matching solutions to meet wide range of requirements.
Promoted and up-sold products and services to meet needs of customers.
Worked to build relationships with customers and built potential for additional sales.
Assisted call-in customers with questions and orders.
Maintained organized, presentable merchandise to drive continuous sales.
Balanced and organized cash register by handling cash, counting change and storing coupons.
Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
Educated customers by providing hands-on product demonstrations and explaining benefits and advantages of using product.
Created and implemented sales strategies to successfully meet company targets.
Responded to telephone and in-person requests for information.
Used strong customer service skills to develop loyal customer base, increasing repurchasing rate to 100 %.
Engaged customers in social conversations to create pleasant and easy shopping experience.
Managed end-to-end management of transactions, including financial records, ordering, purchasing, shipping and support.
Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Maximized customer retention by resolving issues quickly.
Utilized professional sales techniques to persuasively communicate with clients.
Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Answered questions and assisted customers with item selection and location.
Demonstrated product features, answered questions and persuasively overcame objections.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Educated customers on promotions to enhance sales.
Performed cashier duties, including accepting and processing customer payments and balancing receipts and cash.
Demonstrated features, answered questions and offered solutions.
Consulted with customers to assess requirements, offer product recommendations and resolve technical issues after sales.
Upheld high standards of customer service by promoting and upselling new products and services.
Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
Recommended accurate and effective solutions to customers after identifying problems.
Listened to clients and developed solutions to satisfy business and personal needs.
Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
Displayed merchandise by arranging in appealing and orderly way to boost sales.
Conducted daily follow-up calls to answer client's questions and manage sales process.
Provided sales and customer service assistance to walk-in traffic
Processed transactions by calculating purchase totals and collecting payments.
Improved customer service and telecommunication skills to build lasting relationships.
Education
Bachelor of Arts: Arts, Expected in 07/2005 University of Yaounde 1 - Yaounde,Cameroon, GPA:
Certifications
Trainned Sales Representative, Udemy Academy - Two months
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