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Order Fulfillment Associate Resume Example

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ORDER FULFILLMENT ASSOCIATE
Summary

Positive and upbeat Hostess makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining efficiency and calm in fast-paced environments.

Skills
  • High-volume dining
  • Table Bussing
  • Table setting arrangements
  • Dining customer service
  • Organization and prioritization
  • Stable work history
  • Adaptable
Experience
Order Fulfillment Associate|Company Name - City, State|10/2020 - Current
  • Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
  • Verified all items were matched to sales checks correctly for packing and shipment at close of each day.
  • Utilized shipping system software to verify all necessary files were uploaded to shipping delivery service.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Accepted, processed and filled orders quickly and accurately.
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Assisted in the picking and loading process as required by business needs by efficiently picking and assembling orders.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Used RF scanner to pick items from bins and complete orders.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Palletized merchandise for easy movement to sales floor locations.
Host Front Counter|Company Name - City, State|04/2019 - 09/2021
  • Offered friendly greetings and assistance to incoming customers.
  • Watched entering and leaving guests for suspicious behavior.
  • Provided assistance to front-line cashiers during busy time periods.
  • Maintained safe and professional entry areas for positive appeal to every customer.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Resolved issues with cash registers, card scanners and printers.
  • Answered phone calls to assist customers with questions and to go orders.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Collected merchandise from store and searched back-end locations for customer purchases.
  • Trained new employees in cashiering procedures, offering assistance in resolving wait staff issues.
  • Helped customers find specific products, answered questions and offered product advice.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Arranged updated promotional displays every week.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Operated cash register, collected payments and provided accurate change.
  • Processed customer payments quickly and returned exact change and receipts.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Restocked tables and silverware basket with silverware, straws, napkins and condiments.
  • Filled beverages and delivered food to customers.
  • Cross-trained in hostess and waitress roles in order to provide skilled backup for team members.
  • Monitored ice cream product availability in store, on shelves and in orders to accurately answer customer questions.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Stayed up to date on current item discounts to support promotions.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Counted product stock to maintain inventory records.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
Prep Dishwasher|Company Name - City, State|03/2018 - 04/2019
  • Restocked main kitchen areas with items from shelves, coolers and freezers to help food preparation staff stay focused on customer orders.
  • Unboxed, stored and organized incoming kitchen supplies with every delivery.
  • Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
  • Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.
  • Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
  • Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
  • Moved food and supply items from delivery trucks to storage by unloading and organizing.
Education and Training
North Harford High School|City, State|06/2020High School Diploma
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Resume Overview

School Attended

  • North Harford High School

Job Titles Held:

  • Order Fulfillment Associate
  • Host Front Counter
  • Prep Dishwasher

Degrees

  • High School Diploma

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