Order Fulfillment Associate Resume Example
Dependable Fulfillment Associate successful at meeting challenging productivity objectives. Well-organized and comfortable lifting up to 100 pounds. Knowledgeable about shipping, receiving and tracking procedures and skilled in operating forklifts, pallet jacks and scanners.
Hardworking Customer Service Representative with 5 years of experience working with customers and making sure the customers are satisfied. Trained in project and time management with extensive knowledge of Fulfillment and Customer Service and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
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My responsibilities in this position are going around the store and fulfilling orders that guests have placed online. We are responsible for making sure their orders are completed as well as gathering labels so we are able to pack up their orders and ship them out. After packing orders up we are responsible for taking orders down to UPS so they can be shipped out to guests homes. I also have experience pushing product onto the shelves so everything is there to make guest shopping experience more pleasurable and back stocking items when we have put out as much product as we can.
- Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
- Unloaded incoming trucks and properly staged inventory for processing.
- Followed procedures at all times for personal and team safety.
- Drove customer satisfaction by successfully completing all returns within [Timeframe] timeframe from receipt in fulfillment department.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Cross-trained new associates on essential job functions and procedures, including picking and filling orders for all warehouse products.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand, and current pricing.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Reviewed order slips, picked products and staged merchandize to be shipped.
My responsibilities in this position is all about the guest and making sure they had the best experience in their trip. I was responsible for ringing the guests up and getting them out the door in a timely manner as well as maintaining my area and keeping it neat and tidy. At the Guest Service desk I was responsible for helping the guest in anyway I could with any problems they may have had with their previously purchased items. I was responsible for doing returns and exchanges, gathering any online orders they have places, helping with any problems they may have experienced as well.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Educated customers on promotions to enhance sales.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reviewed weekly sales circulars and monitored price changes.
- Helped over [Number] guests every day by processing payments, monitoring reward accounts and resolving service concerns.
- Served needs of more than [Number] customers in busy [Type] environment.
- Checked prices for customers and processed items sold by scanning barcodes.
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and concerns to support positive customer experiences.
- Assisted customers by answering questions and fulfilling requests.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
My responsibilities were completing online orders. When customers would order things online I was responsible for going around the store to gather the ordered items. As well as making the labels for the orders and packing the items up and putting them onto the delivery truck to be delivered to their homes. I was also responsible for stocking the shelves and making sure the products were there for customers shopping.
In this position I was a sales associate responsible for helping customers choose costumes they were interested in as well as trying on these costumes. I was also responsible for making sure my area was tidy and clean and well maintained.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
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Resume Overview
School Attended
- Dundalk High School
Job Titles Held:
- Order Fulfillment Associate
- Cashier
- Fufillment Expert
- Sales Associate
Degrees
- 05/2013 High School Diploma
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