High-achieving Business Development Manager offering 3-year track record of success improving sales and growing company customer base through effective program management, strategic planning and team leadership.
Skills
Money handling, including cash, credit cards, and charge accounts. Balancing cash drawer at start of business day and end of day
Answering phones, taking accurate messages, delivering in a timely manner
Enjoy customer interaction, wanting the customer to be 100% satisfied
Always striving and eager to learn more, advance in my career
Work History
Order Fulfillment Associate, 04/2012 to 07/2013 University Of Utah – Layton, UT,
Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
Created shipping and invoicing documents with accurate customer, destination and materials information to meet shipper standards and identify any hazardous contents.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Adhered to established policies, procedures and compliance for satisfactory audit rating.
Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations.
Managed logistics operations to meet customer expectations and financial standards and policies.
Maintained material and stock levels consistent with business requirements while meeting target capital objectives.
Police Dispatcher, 07/2014 to 04/2019 Methodist Health System – Richardson, TX,
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
Relayed latest information to first responders via electronic means, telephone calls and radio responses.
Kept track of available units for incoming calls.
Entered, updated, and retrieved information from RMS and TLETS.
Automated document flow by ensuring log-books and fire, accident and emergency reports were maintained with 100% accuracy.
Developed team communications and information for end of shift transfers.
Business Development Coordinator, 04/2019 to 07/2019 American Heart Association – York, PA,
Planned marketing initiatives and leveraged referral network to promote business development.
Gathered customer information and maintained in CRM database.
Developed and executed plans to monitor standard process adherence.
Collaborated with Service and Sales department on operational support tasks to model importance of group goals.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Answered average of 100 plus calls and emails per day, addressing customer inquiries, solving problems and providing product information.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Achieved customer satisfaction rating of 93%.
Effectively managed high-volume of inbound and outbound customer calls using DPC System and later converted to PBS Systems.
Educated customers on product and service details and information.
Veterinary Assistant, 11/2019 to Current Vca Antech, Inc. – Brockton, MA,
Performed laboratory tests and x-rays to assist in the diagnosis and treatment of animal health problems.
Administered medication, immunizations, or fluids to animals as prescribed by veterinarians.
Cleaned and maintained kennels, animal holding areas, examination and operating rooms to control the spread of disease.
Monitored animals recovering from surgery and notified veterinarians of any unusual changes or symptoms.
Held and restrained animals while surgical procedures were being performed, shots being given, and
Answered phones, as needed, took messages, and delivered messages within a timely manner.
Education
Associate of Arts: Child Development, Expected in 08/2009 Palo Alto College - San Antonio, TX GPA:
GPA: 3 . 6
Learned to write and follow effective weekly and monthly lesson plans,
Developed relationship with parents of children in my care, including teen parents and teachers,
Adhere to state regulations for classroom attendance size, indoor / outdoor time allowances, and classroom cleanliness
Assisted Director in rewriting policies and procedures for Seguin Independent School District Parenting Center, taking information from this class back to facility and putting it in action.
Associate of Arts: Health Care Administration, Expected in 08/2009 University of Phoenix - Tempe, AZ GPA:
Affiliations
Member, Luling Animal Welfare Society, 2016 to Current
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
