Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

High-achieving Business Development Manager offering 3-year track record of success improving sales and growing company customer base through effective program management, strategic planning and team leadership.

  • Money handling, including cash, credit cards, and charge accounts. Balancing cash drawer at start of business day and end of day
  • Answering phones, taking accurate messages, delivering in a timely manner
  • Enjoy customer interaction, wanting the customer to be 100% satisfied
  • Always striving and eager to learn more, advance in my career
Work History
Order Fulfillment Associate, 04/2012 to 07/2013
University Of UtahLayton, UT,
  • Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
  • Informed supervisors and coworkers of inventory needs and double-checked supplies before completing customer orders.
  • Created shipping and invoicing documents with accurate customer, destination and materials information to meet shipper standards and identify any hazardous contents.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Adhered to established policies, procedures and compliance for satisfactory audit rating.
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations.
  • Managed logistics operations to meet customer expectations and financial standards and policies.
  • Maintained material and stock levels consistent with business requirements while meeting target capital objectives.
Police Dispatcher, 07/2014 to 04/2019
Methodist Health SystemRichardson, TX,
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Kept track of available units for incoming calls.
  • Entered, updated, and retrieved information from RMS and TLETS.
  • Automated document flow by ensuring log-books and fire, accident and emergency reports were maintained with 100% accuracy.
  • Developed team communications and information for end of shift transfers.
Business Development Coordinator, 04/2019 to 07/2019
American Heart AssociationYork, PA,
  • Planned marketing initiatives and leveraged referral network to promote business development.
  • Gathered customer information and maintained in CRM database.
  • Developed and executed plans to monitor standard process adherence.
  • Collaborated with Service and Sales department on operational support tasks to model importance of group goals.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Answered average of 100 plus calls and emails per day, addressing customer inquiries, solving problems and providing product information.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Achieved customer satisfaction rating of 93%.
  • Effectively managed high-volume of inbound and outbound customer calls using DPC System and later converted to PBS Systems.
  • Educated customers on product and service details and information.
Veterinary Assistant, 11/2019 to Current
Vca Antech, Inc.Brockton, MA,
  • Performed laboratory tests and x-rays to assist in the diagnosis and treatment of animal health problems.
  • Administered medication, immunizations, or fluids to animals as prescribed by veterinarians.
  • Cleaned and maintained kennels, animal holding areas, examination and operating rooms to control the spread of disease.
  • Monitored animals recovering from surgery and notified veterinarians of any unusual changes or symptoms.
  • Held and restrained animals while surgical procedures were being performed, shots being given, and
  • Answered phones, as needed, took messages, and delivered messages within a timely manner.
Associate of Arts: Child Development, Expected in 08/2009
Palo Alto College - San Antonio, TX

GPA: 3 . 6

  • Learned to write and follow effective weekly and monthly lesson plans,
  • Developed relationship with parents of children in my care, including teen parents and teachers,
  • Adhere to state regulations for classroom attendance size, indoor / outdoor time allowances, and classroom cleanliness
  • Assisted Director in rewriting policies and procedures for Seguin Independent School District Parenting Center, taking information from this class back to facility and putting it in action.
Associate of Arts: Health Care Administration, Expected in 08/2009
University of Phoenix - Tempe, AZ
  • Member, Luling Animal Welfare Society, 2016 to Current

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School Attended

  • Palo Alto College
  • University of Phoenix

Job Titles Held:

  • Order Fulfillment Associate
  • Police Dispatcher
  • Business Development Coordinator
  • Veterinary Assistant


  • Associate of Arts
  • Associate of Arts

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