Specializing in Speech Language Pathology patients with impediments such as Speech Disorders and Swallowing issues. Skilled in developing and executing research to improve speech pathology techniques and understandings.
Skills
Detail Oriented
Customer Service
Pulling and Preparing Orders
Teamwork and Collaboration
Sorting and Organizing
Order Accuracy
Excellent Communication
Flexible Schedule
Fulfillment Processing
Order Picking Abilities
Order Status Updating
Willing to Learn
Friendly and Courteous
Team Leadership
Work Prioritization
Punctual and Reliable
Relationship Building
Shipping and Receiving
Stockroom Maintenance
Education and Training
Northern Illinois UniversityDekalb, ILExpected in 08/2021 – –Bachelor of Science:Communication Sciences And Disorders - GPA:
Oakton Community CollegeDes Plaines, ILExpected in 07/2021 – –Associate of Science:Biology - GPA:
Experience
Ocean Beauty - Order Fulfillment Associate Renton, WA, 06/2022 - Current
Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed.
Processed customer orders, picked items from inventory and delivered to freight area according to safety protocols and deadlines.
Pulled and packed products from shelves based on customer orders.
Processed daily orders through multi-carrier manifest system.
Accepted, processed and quickly filled orders.
Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
Packed merchandise for delivery and moved items to delivery area.
Filled orders according to defined standards using standard picking system.
Williams-Sonoma, Inc. - Retail Sales Associate Boulder, CO, 06/2021 - Current
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Helped customers by answering questions and locating merchandise.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Initiated friendly conversation with customers to determine level of assistance required.
Followed company policies, rules and procedures to promote company goals and maintain safety.
Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Calculated pricing, applied discounts and collected payments to process transactions.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
Greeted and assisted customers in locating items and completing purchases.
Managed cash register operations using POS system and processed sales and returns.
Greeted customers upon entrance and handled cash and credit transactions.
Put new merchandise on shelves and racks in attractive arrangements.
Assisted in ringing up sales at registers and bagging merchandise.
Removed expired and overripe items to provide freshest options and eliminate health risks.
Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Engaged shoppers, providing assistance and information on merchandise and product features.
Assessed floor displays to restock merchandise.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Built customer loyalty by engaging with and identifying product needs of customers.
Built and maintained relationships with peers and upper management to drive team success.
Delivered high-quality customer service through deep commitment to knowledge and performance.
Received and processed cash and credit payments for in-store purchases.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Boosted security throughout store to reduce shrink and discourage theft.
Answered questions and inquiries per shift regarding products, prices and availability.
Stocked, replenished and organized inventory to keep store merchandise fresh.
Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
Supported training and development of new staff on company policy, procedures and sales tactics.
Scanned merchandise barcodes and bagged items using appropriate strategies for each type.
Generated brand awareness and positive product impressions to increase sales.
Ross Stores, Inc - Store Protection Specialist Wyncote, PA, 06/2021 - 12/2021
Monitored and supervised customer's activities in store to detect signs of attempted theft.
Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and disposition.
Notified security of suspected theft and provided descriptions of individuals and items stolen to help control store losses.
Initiated new training procedures for internal staff and clients, improving functionality and alleviating redundancy.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Activities and Honors
Member, Alumni Association
American Speech-Language-Hearing Association (ASHA)
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