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optometric tech patient service coordinator resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Positive and reliable Patient Service Coordinator and Ophthalmic Tech that has great people skills, knowledge of facility operations, and takes a detail-oriented approach to maintaining patient accounts. Well-versed in information confidentiality and HIPAA guidelines. Focused on delivering comprehensive support to meet diverse patient needs. Has a great ability in meeting challenges in healthcare service delivery. Good at troubleshooting problems and building successful solutions. Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help the team succeed.

Education
University of Maryland - College Park College Park, MD Expected in 05/2022 Bachelor of Science : Biological Sciences: Neurobiology & Physiology - GPA :


  • Relevant Coursework Completed: Biochemistry of Physiology, Cell Biology & Physiology, Recombinant DNA Lab, Biometrics, Physics for Life Sciences 1, Writing for Health Professionals, Cellular Mechanisms of Aging and Disease, Physiology of Pain and Evidence-based CAM, Principles of Immunology, Information Science, Physics for Life Sciences 2, Mammalian Physiology
  • Cumulative GPA: 3.96
  • Dean's List (All Semesters)
Montgomery College Rockville, MD Expected in 12/2019 Associate of Science : Biological Sciences - GPA :
  • Member of Phi Theta Kappa Honor Society
  • Dean's List (All Semesters)
  • Cumulative GPA: 3.78
  • Relevant Coursework Completed: Principles of Biology 1 & 2, Principles of Chemistry 1 & 2, Calculus 1 & 2, Organic Chemistry 1 & 2, Microbiology, Genetics, Human Anatomy & Physiology, Psychology, Sociology
Skills
  • Appointment scheduling
  • Eligibility determination
  • Patient services
  • Recordkeeping and documentation
  • Medical history review
  • Professional bedside manner
  • Patient education
  • Data collection & entry
  • Resolving problems
  • EHR updating
  • Registration and scheduling
  • Providing Information and Resources
  • Organized and Efficient
  • Microsoft Office
  • Verbal and Written Communication
  • Documenting and Recording Information
  • Patient Confidentiality and Data Security
  • Insurance Forms Processing
  • Punctual and Hardworking
  • Schedule Coordination
  • Benefits Explanation
  • Patient Registration
  • Time Management and Prioritization
  • Insurance Authorizations
  • HIPAA Compliance
  • Multitasking
  • Time management
Work History
The Mentor Network - Optometric Tech & Patient Service Coordinator
Coralville, IA, 11/2021 - Current
  • Thoroughly explained procedures to patients.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results.
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Acquainted patients with procedures and explained purpose of testing to establish consent.
  • Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
Vocelli Pizza - Driver & Customer Service Representative
City, STATE, 08/2019 - 11/2021
  • Obtained customer signatures to complete and process paperwork.
  • Trained new employees
  • Operated cash register
  • Prepared and regulated food quality
  • Delivered food from store to customers
  • Provided customer service and resolved conflict
  • Planned and adjusted optimal routes based on traffic and weather conditions.
  • Delivered goods and products to customer on time and in excellent condition.
  • Answered, scheduled and responded to reservation calls at specific times and locations.
Domino's - Crew Chief & Customer Service Representative
City, STATE, 08/2017 - 08/2019
  • Supervised and trained new employees
  • Operated cash register
  • Prepared and regulated food quality
  • Provided customer service and resolved conflict
Montgomery Housing Partnership - Teaching Assistant
City, STATE, 08/2014 - 09/2017
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
  • Monitored students on field trips, handling roll call and group movement to keep youths safe in public settings.
  • Organized classroom library and art areas each day to keep classroom well-maintained.
  • Assessed student assignments to check quality and completeness before submission for grading.
  • Supported classroom activities, tutoring, and reviewing work.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Reviewed lessons with students
  • Strengthened performance with students one-on-one
  • Took attendance and track student activities
  • Planned lessons, homework, and new material
  • Organized classrooms and assisted in classroom activities

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Resume Overview

School Attended

  • University of Maryland - College Park
  • Montgomery College

Job Titles Held:

  • Optometric Tech & Patient Service Coordinator
  • Driver & Customer Service Representative
  • Crew Chief & Customer Service Representative
  • Teaching Assistant

Degrees

  • Bachelor of Science
  • Associate of Science

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