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Optician/ Team Leader Resume Example

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OPTICIAN/ TEAM LEADER
Summary

Qualified Optician bringing more than 30 years of related experience and passion for customer service. Proficient in reviewing prescriptions, promoting corrective lenses and writing out accurate work orders for optimal results. Able to build strong relationships, satisfy needs and handle high-volume workloads in fast-paced office environments. I have understanding of insurance copays and can calculate, submit and explain to patients.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills

4 Star phone certified

Interview and train new hires

Creating new ideas for a growing office to keep all offices running consistently and efficiently.

Attended training to bring good culture to our office. Implemented a team culture group to create ideas and fun activities for office.

Experience
Optician/ Team LeaderYaryan Eyecare Center | Connersville, IN | March 2014 - Current
  • Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
  • Instructed patients on insertion, removal, cleaning, care and proper handling of contact lenses.
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
  • Performed diagnostic evaluations, measured and documented vision, tested eye function and prepared examination rooms.
  • Coordinated office bookkeeping, reporting and communication with customers and vendors and maintained office equipment.
  • Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
  • Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
  • Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
  • Pretested patients prior to optometrist examinations, including pressures, visual acuities and autorefraction.
  • Recommended specific lenses, coatings and frames to suit individual client needs.
  • Managed client frame selection processes and walked through lens options.
  • Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
  • Checked finished lenses for conformance to order specifications, quality and customer needs.
  • Used hands, heat and tools to bend and shape frames to fit customer's face.
  • Instructed customers on methods for adapting to glasses, proper wear and necessary care.
  • Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
  • Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
  • Measured clients and documented information such as bridge and eye size, temple length, vertex distance, pupillary distance and optical centers of eyes.
  • Repaired and adjusted frames to meet customer needs.
  • Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
  • Wrote up detailed work orders specifying parameters for lenses and frames.
  • Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
  • Conducted special tests such as field of vision assessment, OCTs and pachymetry.
  • Trained and mentored 10 new eyewear specialists and continued education to keep up with current technologies.
Realtor Sales AssociateFamily Realty | Connersville, IN | September 2004 - December 2014
  • Scheduled and managed 10 to 15 showings per month as well as frequent open houses and customer-focused events.
  • Kept sales moving forward by attending inspections, preparing contracts and mitigating any issues.
  • Obtained favorable terms by expertly negotiating sales prices between buyers and sellers.
  • Identified potential buyers through cold calling.
  • Advised clients on market conditions, pricing and legal requirements for property transactions.
  • Advised sellers on making homes more appealing to buyers in competitive marketplace.
  • Explained financial requirements and analytical data to potential buyers and sellers.
  • Compared properties with similar, recently sold properties in neighboring areas to determine comparative market price.
  • Helped homeowners and homebuyers sell or purchase residential properties in [Type] areas.
  • Recipient of Million Dollar sales award.
  • Evaluated borrowers for financial risk, estimating mortgage payments, insurance and property taxes.
  • Cultivated relationships with bankers, appraisers, and lenders establishing long-term relationships.
  • Consulted with escrow companies and lenders to validate completion of terms and conditions of purchase agreement by closing date.
  • Generated lists of properties comparable with buyers' needs and financial resources.
Sales AuditorJCPenney | Mucie, IN | June 1987 - December 1996
  • Performed internal auditing of daily totals and deposits of company receipts for accuracy and reconciled monthly credit card and depository accounts.
  • Detected errors due to technology malfunction or accounting inaccuracies and implemented resolution procedures.
  • Wrote reports, authored papers and organized supporting documentation.
  • Presented audit results to management teams, delivering information in non-technical terms for easy understanding.
  • Performed audits of operational and financial areas to check compliance.
  • Researched and implemented best practices to improve audit results.
  • Analyzed balance sheets for mistakes and inaccuracies.
Education and Training
High School DiplomaConnersville High School | | Connersville, IN | June 1987
Realtor License: Real EstateIU East | | Richmond , IN | September 2004
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Resume Overview

Companies Worked For:

  • Yaryan Eyecare Center
  • Family Realty
  • JCPenney

School Attended

  • Connersville High School
  • IU East

Job Titles Held:

  • Optician/ Team Leader
  • Realtor Sales Associate
  • Sales Auditor

Degrees

  • High School Diploma
    Realtor License : Real Estate

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