Motivated Optician providing outstanding customer service with over 4 years experience in a fast-paced, team-based environment providing individual customer eye care. Skilled at strong communication, problem solving , to attain company goals. Seeking a similar role whereby my education in Criminal Justice can be utilized.
Trusted key holder
Creative problem solver
Exceptional communication skills
MS Windows proficient
Strong client relations
Proficient in cash management
Strategic sales knowledge
Conflict resolution techniques
Inventory control procedures
Healthcare billing proficiency
Claims file processes
Credit card processing
Multi-line phone talent
Medical terminology knowledge
Optician, 12/2013 to Current Texas State Optical – Woodlands, Tx
Fit and adjusted eyeglasses and contact lenses.
Educate patients about proper contact lens care, visual hygiene and safety.
Train patients to safely insert and remove contact lenses.
Conduct visual field tests to measure field of vision.
Accurately measure bridge and eye size, vertex distance, temple length, pupillary distance and optical centers of eyes.
Help patients select frames according to desired style and color.
Manage patients\' primary eye care health with professionalism and skill.
Act as a liaison between outside sales representatives and office.
Manage the receptionist area.
Prepare for HIPAA reviews.
Organize, update and maintain patient charts.
Retain records of invoices, lab orders, payments, and end-of-day reports.
Receive, record, and bank cash, checks, and vouchers, reconciling records of bank transactions.
Work with management to document and offset unusual expense variances in their respective areas.
Teacher/ Special Needs, 09/2011 to 06/2016 Alamo Consumer Direct – Austin, Tx
Established a safe play environment for the students.
Redirected poor behavior using the positive reinforcement method.
Gave one-on-one attention to students, while maintaining overall focus on the entire group.
Organized instruction material, including constructing bulletin boards and setting up work areas.
Attended monthly staff training sessions.
Led activities that developed students\' physical, emotional and social growth.
Recorded-keeping of children\'s activities and therapy.
Level II Technician , 08/2008 to 05/2011 Dollak And Associates – Tomball, Tx
Determined patients insurance eligibility.
Filed insurance claims for services rendered.
Retained invoices, lab orders, and payments.
Coordinated with doctor to develop best eye-care plan for patients.
Recommended merchandise based on customers needs.
Exchanged returned merchandise for customers quickly and efficiently.
Coordinated facial and eye measurements and optical prescriptions.
Bachelor of Science: Criminal Justice, 2015 Sam Houston State University - Huntsville, Tx
Associate of Arts: Criminal Justice, 2012 Lone Star Montgomery - Woodlands, Tx